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1 Ave De Lafayette, Boston, MA 02111-1739
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USD 448
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Free cancellation until 19/07/22
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Traveller (988)
360
Panoramas (15)
Room & Suite (595)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 28/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Regency Boston
Updated 28/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#37 of 97 in Boston
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Discover the city's downtown destination, Hyatt Regency Boston, where luxury and convenience collide. Steps from Boston's most desirable area-attractions such as the Boston Common, Faneuil Hall, and Boston's famous shopping destination, Newbury Street, the hotel sits at the edge of the city's excitement. Tour the Freedom Trail, visit the Museum of Fine Arts, or catch a game at historic Fenway Park, all just minutes from Hyatt Regency Boston. Experience Boston's exhilarating 24-hour neighborhood and burgeoning restaurant scene that includes our casually chic restaurant, Avenue One. Convenient to the Theater District, the Financial District and attached to Macy's for convenient shopping, our downtown Hyatt hotel is also a 10 to 15 minute walk to the South End, Back Bay, the Charles River Esplandade, and is connected to the "T," Boston's mass transit system.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
On-demand films
VIP room facilities
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Spanish, Chinese
5474Reviews76Q+A100Room tips
Traveller rating
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Popular mentions
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Most Recent
rudy711 wrote a review 21 June
Belmont, North Carolina49 contributions44 helpful votes
The pool at this hotel appears to be PERMANENTLY CLOSED. The pool is empty and there is no sign of any work being completed on it. There's a decent gym and that is all. Thanks for reading my review and I hope you found it helpful.
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Date of stay: June 2022Trip type: Travelled
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Response from Chryssaldo Thomas, Owner at Hyatt Regency Boston
Responded 2 days ago
Thank you for your feedback on your recent stay with us. The pool is actually closed but we hope to reopen it very soon. Thank you again for the feedback and looking forward to see you again.
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jnracer wrote a review 16 June
1 contribution
Very happy with my one night stay. Restaurant / bar was well done, food was good and very reasonably priced. Room was well appointed and clean. Service was very good. Would recommend to anyone thinking about staying there and I will stay there again.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
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Location
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Response from Chryssaldo Thomas, Owner at Hyatt Regency Boston
Responded 2 days ago
Thank you so much for your feedback. We are really glad that you enjoyed your stay with us and looking forward to see you again.
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TaniaC902 wrote a review 15 June
Angra do Heroísmo, Portugal19 contributions7 helpful votes
The low rate is based on a bad customer support I received in this hotel. I had an issue with the credits cards when I was checking in , ( the internacional credit system was temporarily down) I tried to pay in cash until the problem was solved, but the hotel didn’t accept the payment . It took me hours to have my credit cards working again, meanwhile I had to wait hours on the street because they didn’t accept cash the first night, so I could check in. They didn’t give me any solution.
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Date of stay: June 2022Trip type: Travelled
Room Tip: They only accept credit cards, so make sure you have your bank international phone number. They...
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Response from Chryssaldo Thomas, Owner at Hyatt Regency Boston
Responded 2 days ago
Thank you so much for the feedback on your recent stay with us, very disappointing to hear and I am very sorry for the inconveniences you faced. We would love to discuss and address your concerns in detail, if you can, please email us at qualitybosto@hyatt.com. Thank you again for the feedback and looking forward to speaking with you.
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Zulfikar R wrote a review 14 June
3 contributions1 helpful vote
We had two rooms booked for four nights at the Hyatt Regency Boston. Because we were supposed to spend four nights in Boston during our trip, we needed to stay in a hotel that had laundry service. Prior to booking the Hyatt, we called them to confirm that they offered laundry service. And they affirmed that they did. When submitting our laundry, the form stated that any laundry submitted before 9am would be returned the same day in the evening, which is pretty standard — especially for a large hotel chain in a major metropolitan area. However the hotel then informed us that it could take “a couple of days” to get our laundry back. And that our best bet was to provide the laundry the night before and they would try to “expedite” it for us so it would be ready the following evening. This was a bit suboptimal, but doable. We delivered our laundry to housekeeping to get cleaned. The following night, housekeeping came up to return our laundry. We took it, and upon inventorying, realized most of it was still missing. We called the front desk and housekeeping came back and brought more laundry. Again, we inventoried — and clothes were STILL missing. We called the front desk AGAIN . Housekeeping came back and delivered more clothes. Even still an ENTIRE bag of laundry was missing (the entirety of the clothes belonging to our son). The hotel explained that the laundry service hadn’t finished yet and we would get his clothes the following day. It was not ideal, but we tried to be flexible and easy going. However the following day, there was still no sign of his laundry. We called, and it was clear that they hadn’t really expended much effort trying to find the clothes. The blame game and finger pointing ensued. The hotel blamed the laundry service. The laundry service blamed the hotel. Neither side actually took ownership. However, since the Hyatt subcontracts to the laundry service, it is ultimately on them to deliver. What’s worse is that the front desk manager we spoke to (Michael) said he would call to keep us apprised of the situation. Not once did anyone from the Hyatt called us. We were chasing this issue down by calling Hyatt for updates. In addition, rather than trying to just figure out how to rectify the situation quickly and painlessly, Hyatt proceeded to make matters more complicated by requiring us to fill out an incident report — which means we had to physically meet with the security team. It is a mystery to me that we are doing more work for a situation in which they erred. The situation is still not resolved at the time of this writing. I have stayed for hundreds of nights at hotels, have status at all the well-known hotel chains (including Hyatt, and am a Marriott Platinum Elite. I have frequently done laundry. Except for one situation at the Intercontinental in San Francisco, which lost a pair of socks, this incident is, by far the most egregious laundry error I have experience at a hotel. Everyone makes mistakes. The one-star rating has less to do with the loss of laundry, and more to do with how Hyatt bungled the situation. It has been a comedy of errors and repeated finger pointing. My experience is that when hotel management is this dysfunctional in one area, they tend to be dysfunctional in others.
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Date of stay: June 2022Trip type: Travelled
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Response from Chryssaldo Thomas, Owner at Hyatt Regency Boston
Responded 2 days ago
Thank you so much for the feedback on your recent stay with us, very disappointing to hear and I am very sorry for the inconveniences you faced. We would love to discuss and address your concerns in detail, if you can, please email us at qualitybosto@hyatt.com. Thank you again for the feedback and looking forward to speaking with you.
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Chantel R wrote a review 13 June
Moab, Utah22 contributions3 helpful votes
+1
Terrible view and worn out feeling hotel room, yet more expensive than the Westin we stayed at for previous nights in a better location. Do not recommend. Resort fee also seems overpriced for the amenities.
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Date of stay: June 2022Trip type: Travelled
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QlobeTrotter wrote a review 12 June
Richmond, Virginia112 contributions88 helpful votes
I have stayed at this location multiple times and the stays have been consistent and consistently good. The rooms are clean, beds comfortable, and I always get a good night’s sleep. The staff are friendly and welcoming, from check-in to the restaurant, in the bar, and so on, the service is sincere—never forced—and professional. As a Hyatt Globalist I really appreciate that the destination fee is waived as I cannot express how anti-destination fee I am. Also, the complimentary breakfast is generous and there is no feeling of being gamed like at so many of Marriott’s properties. There is a dollar limit and the buffet, which has about all I could want, is below the limit so you can get pretty much what you want. For the location, excellent access to South Station and lots of restaurants and services nearby. The only downside for me is that there is not a desk in an of the rooms, even the suites, which is a significant minus for a hotel in the business district of a city, where it is reasonable to expect that business travelers will be a significant demographic. Nevertheless, the positives overcome this point for stays of a night or two though for longer stays I do find myself booking elsewhere.
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Date of stay: May 2022
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Trip type: Travelled
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mjcundiff wrote a review 9 June
Salt Lake City, Utah21 contributions6 helpful votes
This hotel is central to tourist sites in Boston. Easy walk to Chinatown, Boston Common, subway lines, theater district. Walkable to the Freedom Trail. 20-30 minute walk to the North End or Aquarium. Easy subway ride to Fenway. Rooms are comfortable and clean even if slightly worn carpeting. Staff is helpful and responsive. The biggest negative is slow elevators.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Navigate558661 wrote a review 8 June
1 contribution
The bathroom had no fan and the lighting in it was very bad. The tub wouldn't drain unless you stood there and kept flipping the drain lever up and down. The streaming TV service was very limited and the room was only refreshed every four days and when someone did work on the room, some things were missed like refilling the coffee pods.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Cleanliness
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Response from Chryssaldo Thomas, Owner at Hyatt Regency Boston
Responded 2 days ago
Thank you so much for the feedback on your recent stay with us, very disappointing to hear and I am very sorry for the inconveniences you faced. Regarding the House keeping, you can ask to the front desk during our check in that you want the room to be refresh everyday, otherwise it will be done every 4 days.
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greenlimo wrote a review 1 June
Phoenix, Arizona89 contributions55 helpful votes
My favorite things about this hotel 1. The location. Central to everything. Easy train access to anywhere you want to go including to/from the airport (blue line to State and then you can walk or transfer to the Orange line Chinatown) 2. The views. We were on the 19th floor looking right at the gold dome of the state capital building and tops of the trees from the Public Garden. We could see the Citgo sign at Fenway and the Charles River through the buildings. 3. The service at the hotel was great when you needed anything too. Love the Bell Hops! We never ate at the restaurant because we were on the go, but we would order bowls of claim chowder and pizza/chicken fingers for the kids at night from the bar and take it up to our room.
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Date of stay: June 2022Trip type: Travelled
Room Tip: You can take the T - Mass Transit everywhere. There is a map in the lobby and the staff can help...
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1 Helpful vote
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Response from Chryssaldo Thomas, Owner at Hyatt Regency Boston
Responded 2 days ago
Thank you so much for your feedback. We are looking forward to see you again .
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timandgrace2022 wrote a review May 2022
1 contribution
Convenient to the theater district, Newbury St, really all of Boston. Staff was incredibly friendly and helpful. I would recommend anyone to become a World of Hyatt credit card user to take advantage of these great benefits.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
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PRICE RANGE
USD 320 - USD 507 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency boston hotel boston, boston hyatt regency, hyatt boston
LOCATION
United StatesMassachusettsBostonDowntown / Downtown Crossing
NUMBER OF ROOMS
502
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Frequently Asked Questions about Hyatt Regency Boston
Which popular attractions are close to Hyatt Regency Boston?
Nearby attractions include Freedom Trail (0.3 km), Miracles & Other Deceptions: The Close Up Magic of Paul Gertner (0.5 km), and Escape The Room Boston (0.2 km).
What are some of the property amenities at Hyatt Regency Boston?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Regency Boston?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Regency Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency Boston?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Hyatt Regency Boston?
Conveniently located restaurants include Sam LaGrassa's, The Q Restaurant, and Thinking Cup.
Are there opportunities to exercise at Hyatt Regency Boston?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Is Hyatt Regency Boston located near the city centre?
Yes, it is 0.5 km away from the centre of Boston.
Are any cleaning services offered at Hyatt Regency Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Regency Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Regency Boston offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.