The pool at this hotel appears to be PERMANENTLY CLOSED. The pool is empty and there is no sign of any work being completed on it. There's a decent gym and that is all. Thanks for reading my review and I hope you found it helpful.
Very happy with my one night stay. Restaurant / bar was well done, food was good and very reasonably priced. Room was well appointed and clean. Service was very good. Would recommend to anyone thinking about staying there and I will stay there again.
The low rate is based on a bad customer support I received in this hotel. I had an issue with the credits cards when I was checking in , ( the internacional credit system was temporarily down) I tried to pay in cash until the problem was solved, but the hotel didn’t accept the payment . It took me hours to have my credit cards working again, meanwhile I had to wait hours on the street because they didn’t accept cash the first night, so I could check in. They didn’t give me any solution.
We had two rooms booked for four nights at the Hyatt Regency Boston. Because we were supposed to spend four nights in Boston during our trip, we needed to stay in a hotel that had laundry service. Prior to booking the Hyatt, we called them to confirm that they offered laundry service. And they affirmed that they did. When submitting our laundry, the form stated that any laundry submitted before 9am would be returned the same day in the evening, which is pretty standard — especially for a large hotel chain in a major metropolitan area. However the hotel then informed us that it could take “a couple of days” to get our laundry back. And that our best bet was to provide the laundry the night before and they would try to “expedite” it for us so it would be ready the following evening. This was a bit suboptimal, but doable. We delivered our laundry to housekeeping to get cleaned. The following night, housekeeping came up to return our laundry. We took it, and upon inventorying, realized most of it was still missing. We called the front desk and housekeeping came back and brought more laundry. Again, we inventoried — and clothes were STILL missing. We called the front desk AGAIN . Housekeeping came back and delivered more clothes. Even still an ENTIRE bag of laundry was missing (the entirety of the clothes belonging to our son). The hotel explained that the laundry service hadn’t finished yet and we would get his clothes the following day. It was not ideal, but we tried to be flexible and easy going. However the following day, there was still no sign of his laundry. We called, and it was clear that they hadn’t really expended much effort trying to find the clothes. The blame game and finger pointing ensued. The hotel blamed the laundry service. The laundry service blamed the hotel. Neither side actually took ownership. However, since the Hyatt subcontracts to the laundry service, it is ultimately on them to deliver. What’s worse is that the front desk manager we spoke to (Michael) said he would call to keep us apprised of the situation. Not once did anyone from the Hyatt called us. We were chasing this issue down by calling Hyatt for updates. In addition, rather than trying to just figure out how to rectify the situation quickly and painlessly, Hyatt proceeded to make matters more complicated by requiring us to fill out an incident report — which means we had to physically meet with the security team. It is a mystery to me that we are doing more work for a situation in which they erred. The situation is still not resolved at the time of this writing. I have stayed for hundreds of nights at hotels, have status at all the well-known hotel chains (including Hyatt, and am a Marriott Platinum Elite. I have frequently done laundry. Except for one situation at the Intercontinental in San Francisco, which lost a pair of socks, this incident is, by far the most egregious laundry error I have experience at a hotel. Everyone makes mistakes. The one-star rating has less to do with the loss of laundry, and more to do with how Hyatt bungled the situation. It has been a comedy of errors and repeated finger pointing. My experience is that when hotel management is this dysfunctional in one area, they tend to be dysfunctional in others.…
Terrible view and worn out feeling hotel room, yet more expensive than the Westin we stayed at for previous nights in a better location. Do not recommend. Resort fee also seems overpriced for the amenities.
I have stayed at this location multiple times and the stays have been consistent and consistently good. The rooms are clean, beds comfortable, and I always get a good night’s sleep. The staff are friendly and welcoming, from check-in to the restaurant, in the bar, and so on, the service is sincere—never forced—and professional. As a Hyatt Globalist I really appreciate that the destination fee is waived as I cannot express how anti-destination fee I am. Also, the complimentary breakfast is generous and there is no feeling of being gamed like at so many of Marriott’s properties. There is a dollar limit and the buffet, which has about all I could want, is below the limit so you can get pretty much what you want. For the location, excellent access to South Station and lots of restaurants and services nearby. The only downside for me is that there is not a desk in an of the rooms, even the suites, which is a significant minus for a hotel in the business district of a city, where it is reasonable to expect that business travelers will be a significant demographic. Nevertheless, the positives overcome this point for stays of a night or two though for longer stays I do find myself booking elsewhere.…
This hotel is central to tourist sites in Boston. Easy walk to Chinatown, Boston Common, subway lines, theater district. Walkable to the Freedom Trail. 20-30 minute walk to the North End or Aquarium. Easy subway ride to Fenway. Rooms are comfortable and clean even if slightly worn carpeting. Staff is helpful and responsive. The biggest negative is slow elevators.
The bathroom had no fan and the lighting in it was very bad. The tub wouldn't drain unless you stood there and kept flipping the drain lever up and down. The streaming TV service was very limited and the room was only refreshed every four days and when someone did work on the room, some things were missed like refilling the coffee pods.
My favorite things about this hotel 1. The location. Central to everything. Easy train access to anywhere you want to go including to/from the airport (blue line to State and then you can walk or transfer to the Orange line Chinatown) 2. The views. We were on the 19th floor looking right at the gold dome of the state capital building and tops of the trees from the Public Garden. We could see the Citgo sign at Fenway and the Charles River through the buildings. 3. The service at the hotel was great when you needed anything too. Love the Bell Hops! We never ate at the restaurant because we were on the go, but we would order bowls of claim chowder and pizza/chicken fingers for the kids at night from the bar and take it up to our room.
Convenient to the theater district, Newbury St, really all of Boston. Staff was incredibly friendly and helpful. I would recommend anyone to become a World of Hyatt credit card user to take advantage of these great benefits.