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Holiday Inn-Asheville Biltmore West

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Holiday Inn-Asheville Biltmore West
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438 Reviews from our TripAdvisor Community

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Showing 432: English reviews
Blanchester
Reviewed 27 August 2015

The hotel was clean and welcoming. The front desk did an excellent job. The internet was extremely slow. The breakfast bar was above average. The lobby area was very appealing. The beds are extremely comfortable.

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Helpful?
1Thank Geraldine P
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let us and others know about all of the things you enjoyed during your stay with us!

Plantation, Florida
Reviewed 24 August 2015

The room was clean and roomy and was refreshed nicely every day. We ended up staying here at the last minute after prior reservation with another hotel fell through. The staff, especially Stacy at the front desk, went above and beyond to make sure our needs were taken care of. Thank you!

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Helpful?
Thank Josh B
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Josh B, Thank you for letting us and others know about your great experience at our location! Your comments will be shared with Stacy and the rest of the front desk and housekeeping staff to let them know how much their efforts are appreciated.

Chicago
Reviewed 20 August 2015

I usually don't have much needs and Holiday Inn Express & Suites hotels usually meet them. I was not surprise with this hotel as well. Holidays are pretty consistent with what they offer. Sometimes there is an indoor or outdoor on no pool but this time there were 2 pools in and out connected together so you could swim in...

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Helpful?
1Thank Anna G
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Anna G, Thank you for letting us and others know about your pleasant experience at our location! We are so glad to hear that we were able to provide you with an enjoyable stay. We wish you safe travels and hope to see you again during your next trip to Asheville.

Raleigh, NC
Reviewed 18 August 2015

This happened early Dec, 2014---we tried to settle the matter as late as April, 2015. To no avail. My son, his fiance , myself, called to make a reservation for them. They asked if he had a priority #--he doesn't, but I do. They said he should use it. Did. And put the tab (supposedly a "special") on a credit...

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Helpful?
3Thank Momofsixx
Rayna L, Guest Relations Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Momofsixx, We would like to start by assuring you that we take matters of guest dissatisfaction very seriously, and in no way do we attempt to scam our valued guests with our policies. We regret to hear that you have faced frustration and inconveniences since your stay, and we would like to clarify the issues that you have mentioned...

Summerville, South Carolina
Reviewed 14 August 2015

Stayed here while visiting Biltmore Estate. Very convenent location to the Estate as well as Asheville. Check in and check out were very easy and the staff was very accomodating. Good breakfast, but not included in the room rate.

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Helpful?
Thank hrochas
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello hrochas, Thank you for taking the time to share your great experience with us and others! We will share your comments with the front desk staff to let them know our guests appreciate their friendly efficiency. We wish you safe travels and hope to see you again in the future.

North Carolina
Reviewed 13 August 2015 via mobile

Now this is a 3 star hotel but we were so thankful to find a room on a summer night in Asheville when every hotel (8) called was sold out that night. The beds were very comfortable and we all slept well. I think the bathrooms had granite and furnishings were fine. Bedding was good as well. The breakfast you...

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Helpful?
1Thank HonestlyNC
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello HonestlyNC Thank you for taking the time to let us and others know about the pleasant experience you had during your stay with us. We are so glad we could accommodate you during such a busy Asheville weekend! We hope during your next trip to Asheville you will stay with us again and enjoy some of our many amenities...

Lake Forest, Illinois
Reviewed 2 August 2015

We booked at this hotel for the great location and pool. We are traveling with kids and this is a welcome end to a day of driving. We booked several rooms at 200$ Each not cheap. But, the rooms are very comfortable and clean. We stay at the Holiday Inns for the quick check out in the morning, because of...

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Helpful?
Thank 469april
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello 469April, Thank you for letting us know about your experience during your stay with us. While it is true that full service Holiday Inns (as opposed to Holiday Inn Expresses) do not offer free breakfast, we do apologize for the inconvenience that this caused you and your family. We hope this will not deter you from choosing to stay...

London, Canada
Reviewed 30 July 2015 via mobile

Had a great stay! Check in and check out were very easy. Rooms were very clean and staff was very accommodating! Pool was great, kids loved it. We ended up using the guest laundry and the services were free just had to supply the detergent. Thanks for the great stay!!

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Helpful?
Thank Fehrs4
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Fehrs4, Thank you for taking the time to let us and others know how much you and your family loved your stay with us!

Atlanta, Georgia
Reviewed 24 July 2015 via mobile

Great front desk customer service. Clean and comfortable. Nice furniture. Love the shampoo and soap provided. Jacuzzi and indoor pool. Well maintained. Convenient to restaurants and drug stores. Downside: slow elevators and the TVs are permanently set to a low volume so it's hard to hear tv if the air conditioner is running.

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Helpful?
Thank Melrosefl
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello MelroseFL, Thank you for sharing your five-star experience with fellow travelers! We are so glad you enjoyed your stay with us, and we look forward to seeing you again during your next visit to Asheville.

Knoxville, Tennessee
Reviewed 24 July 2015 via mobile

I loved this hotel, I've never had a bad experience with a holiday in before and this is without a doubt the best one I've stayed in. It's unique and stylish, and the pool is very clean indoors and outdoors. The bed was so comfortable I honestly didn't want to leave. Take me back to these beds! I miss them!...

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Helpful?
Thank Sr1711nx
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Sr1711nx, Wow! We are so glad we were able to give you such a fantastic experience during your stay! Thank you for taking the time to share your review with fellow travelers. We hope to see you again during your next visit to Asheville.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Escape to the Mountains at Our Asheville, NC Hotel Come stay at the new Holiday Inn Hotel Asheville - Biltmore West and rediscover yourself in the Blue Ridge Mountains. Our hotel in Asheville is a place of relaxation and rejuvenation near the popular downtown area and just 11 miles from the Asheville Regional Airport (AVL). While lodging in Asheville, hotel guests will find many attractions nearby, such as the lovely Biltmore Estate, NC Arboretum and the arts district of downtown Asheville. Our hotel is also located near the Blue Ridge Parkway and Chimney Rock State Park, so you can experience the majestic Blue Ridge Mountains and discover waterfalls, hiking trails and rustic stops beyond the city limits of Asheville. Lodging in our hotel also provides business travelers with an ideal location near Thermo Fisher Scientific, First Step Farms, Slosman Corporation and other businesses in Asheville. Our accommodations offer over 4,700 square feet of flexible meeting space and a convenient on-site business center. We go beyond ordinary Asheville hotels to offer premium services like guaranteed wake-up calls, a breakfast bar, a fitness center and free high-speed, wireless Internet access. You can take a dip in our heated, indoor/outdoor pool and unwind with dinner and drinks at 435 Grill. We invite you to discover exceptional comfort at the Holiday Inn Hotel Asheville - Biltmore West. ... more   less 

Additional Information about Holiday Inn-Asheville Biltmore West

Address: 435 Smokey Park Hwy, Asheville, NC 28806-1028
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $111 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn-Asheville Biltmore West 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Holiday Inn-Asheville Biltmore West Hotel Asheville
Asheville Holiday Inn
Hotel Style:
#25 Family Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn-Asheville Biltmore West staff and other travellers.
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Questions? Get answers from Holiday Inn-Asheville Biltmore West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They are all the same.”
 of 5 bubbles stevensH3432GE, 5 Nov 2016 | Read review
“Our room had a nice window overlooking the lobby and pool area, nice view.”
 of 5 bubbles kmanorthsidejohnny, 5 Nov 2016 | Read review
“Ask for outside room, inside rooms that have balconies facing the lobby which makes no sense. Also sat away from first floor”
 of 5 bubbles gailsS5712KD, 26 Sep 2016 | Read review
“Avoid rooms on the ground floor, looking into the lobby/pool area.”
 of 5 bubbles F443ZJkatieg, 26 Aug 2016 | Read review
“Handicapped accessible rooms were far and few between”
 of 5 bubbles Y275PEamandam, 27 Jul 2016 | Read review
5 of 5