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Holiday Inn-Asheville Biltmore West

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Holiday Inn-Asheville Biltmore West
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438 Reviews from our TripAdvisor Community

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Reviewed 1 week ago via mobile

This was my third time staying in this hotel. Everytime I have stayed has been a very nice time The staff is great and food has been good. Rooms have always been clean.beds are comfortable comfortable. I have enjoyed having a lounge right there.

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Helpful?
Thank Nanachris60
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to share the many things you loved about staying with us! We're thrilled to hear that you were so happy with your stay, and we hope to welcome you back again soon!

Blacksburg
Reviewed 1 week ago via mobile

This place is awesome. Stayed 2 nights. Checked in and the gentleman was so nice and had so much information about Asheville. We received a free drink at check-in and 4 coupons for breakfast buffet. The buffet was delicious. Everything was cooked well and had alot of options. The rooms are beautiful and extremely clean. We wont stay anywhere else...

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Helpful?
Thank Lynn B
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let fellow travelers know how much you enjoyed your stay with us. We are absolutely thrilled to hear that we will be your go-to hotel from now on, and we look forward to welcoming you back!

Reviewed 3 weeks ago via mobile

Chose this hotel because it was pet-friendly. Stayed only one night so don't have much to say about it - room was clean. The only thing that surprised me was that there was no bottled water in the rooms. I have been to a lot of IHG hotels but don't recall never having bottled water. The guy that checked us...

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Helpful?
1Thank Ashim P
IHGService, Guest Relations Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hi Ashim P, Thanks for allotting time to leave feedback, we're glad to have hosted your stay. Although I am pleased to learn that you found our staff helpful and room cleanliness to your liking, it's regrettable that we missed the opportunity to provide you with a more stellar experience as you were let down by the lack of bottled...

Warner Robins, Georgia
Reviewed 12 January 2017

Excellent customer service throughout the entire facility(maids svc, front counter, dining area), et all. Facility well kept amidst constant customer rotation. The quality of food served was good and the dining facility staff really went out of their way to ensure everyone served was satisfied before leaving.

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Helpful?
1Thank Italy1030
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to review our location. We are so glad to hear that you enjoyed your stay with us, and that the staff was welcoming and accommodating. We will be sure to share your comments so they know how much they are appreciated!

Milton, Wisconsin
Reviewed 6 January 2017

Pet friendly hotel, they have a nice clean courtyard for you to take your pets in, they even provided bags to clean up and disposal places. The only thing I could say is that I thought the rates for my two 6 pound dogs were a little excessive at 25.00 per night (each dog). Breakfast was a nice, but average...

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Helpful?
1Thank BuckyandSunny
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to share your experience with fellow travelers. While we are thrilled that you enjoyed your stay overall, we do apologize for the housekeeping oversight and assure you that your comments will be shared with the staff in order to prevent this issue in the future.

Reviewed 5 January 2017 via mobile

Had a wonderful stay here. Close to everything you can possibly do in Asheville. Would've liked to have our room cleaned and towels stocked but amazing stay regardless. There's a lot to do in this area.

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Helpful?
Thank Rakot83
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to tell fellow travelers how much you enjoyed your stay! We apologize for the oversight regarding your room; we will be sure to share this comment with the executive housekeeping staff to ensure this doesn't happen again. We wish you safe travels and hope to see you again during your next visit to Asheville!

Mountain City, Tennessee
Reviewed 5 January 2017 via mobile

Stayed here while in town for Warren Haynes' Christmas Jam. Nice place, great value compared to what a lot of other places were charging that weekend. Be warned there is an indoor pool that some of the interior rooms overlook, you may want to request a room away from that side to avoid the noise from kids. Staff was great....

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Helpful?
1Thank scmeade
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let fellow travelers know what you liked about our location! We are happy to hear that you enjoyed your stay with us, and that everything was to your satisfaction. We wish you safe travels and hope to welcome you back for next year's Christmas Jam!

Knoxville, Tennessee
Reviewed 25 December 2016 via mobile

We stayed here one night during our trip to Biltmore. The lobby personnel at check in was extremely friendly and helped us with good info and tips. The buffet breakfast was pretty good. Upon check in she offered us 2 breakfast coupons for $10 or it's $10 per person the day of. The room was clean and neat. No issues....

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Helpful?
3Thank ljackson1011
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for sharing your five-star experience with fellow travelers!

Boston, Massachusetts
Reviewed 24 December 2016

This hotel is in a great location for exploring downtown Asheville and the Blue Ridge Parkway. The rooms were quiet, beds were very comfortable, and the rooms were perfectly clean. Overall no complaints. The pool looked very nice, but I did not have the time to use it.

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Helpful?
2Thank Sam K
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let us and others know how much you enjoyed your stay with us! We wish you safe travels and hope to welcome you back during your next visit to Asheville.

Reviewed 13 December 2016 via mobile

We thoroughly enjoyed our stay we came in to visit the Biltmore and found this hotel online we wanted smoking rooms and we got them here this was a very big plus for us we will certainly be back we had great service Great cleaninness of room of the room and the staff was excellent. We will definitely be back...

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Helpful?
2Thank Rene' B
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to share your five-star experience with fellow travelers! We are so glad to hear that you enjoyed your stay with us, and we thank you for recommending our location.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Escape to the Mountains at Our Asheville, NC Hotel Come stay at the new Holiday Inn Hotel Asheville - Biltmore West and rediscover yourself in the Blue Ridge Mountains. Our hotel in Asheville is a place of relaxation and rejuvenation near the popular downtown area and just 11 miles from the Asheville Regional Airport (AVL). While lodging in Asheville, hotel guests will find many attractions nearby, such as the lovely Biltmore Estate, NC Arboretum and the arts district of downtown Asheville. Our hotel is also located near the Blue Ridge Parkway and Chimney Rock State Park, so you can experience the majestic Blue Ridge Mountains and discover waterfalls, hiking trails and rustic stops beyond the city limits of Asheville. Lodging in our hotel also provides business travelers with an ideal location near Thermo Fisher Scientific, First Step Farms, Slosman Corporation and other businesses in Asheville. Our accommodations offer over 4,700 square feet of flexible meeting space and a convenient on-site business center. We go beyond ordinary Asheville hotels to offer premium services like guaranteed wake-up calls, a breakfast bar, a fitness center and free high-speed, wireless Internet access. You can take a dip in our heated, indoor/outdoor pool and unwind with dinner and drinks at 435 Grill. We invite you to discover exceptional comfort at the Holiday Inn Hotel Asheville - Biltmore West. ... more   less 

Additional Information about Holiday Inn-Asheville Biltmore West

Address: 435 Smokey Park Hwy, Asheville, NC 28806-1028
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $111 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn-Asheville Biltmore West 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Holiday Inn-Asheville Biltmore West Hotel Asheville
Asheville Holiday Inn
Hotel Style:
#25 Family Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn-Asheville Biltmore West staff and other travellers.
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Questions? Get answers from Holiday Inn-Asheville Biltmore West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They are all the same.”
 of 5 bubbles stevensH3432GE, 5 Nov 2016 | Read review
“Our room had a nice window overlooking the lobby and pool area, nice view.”
 of 5 bubbles kmanorthsidejohnny, 5 Nov 2016 | Read review
“Ask for outside room, inside rooms that have balconies facing the lobby which makes no sense. Also sat away from first floor”
 of 5 bubbles gailsS5712KD, 26 Sep 2016 | Read review
“Avoid rooms on the ground floor, looking into the lobby/pool area.”
 of 5 bubbles F443ZJkatieg, 26 Aug 2016 | Read review
“Handicapped accessible rooms were far and few between”
 of 5 bubbles Y275PEamandam, 27 Jul 2016 | Read review
5 of 5