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First, the facility is great. The Crown Plaza Asheville is clean, updated and has very attractive lobby and rooms. Our room was very clean and comfortable for our one night stay. Monty at the bar was very friendly and helpful. The front desk and customer...More
3 Thank Amy T
Response from IHGService, Guest Relations Manager at Crowne Plaza Resort AshevilleResponded 17 April 2018
Hello Amy T,
Thank you for sharing your thoughts! We appreciate your recent stay. I am thrilled to know that you felt our hotel was pleasing and pristine. We take pride in delivering a high standard of cleanliness and hygiene across all hotel brands.
The lodge for this resort has been updated and looks great. But looks are definitely deceiving. The check in process was slow. Staff was friendly and accommodating. The rooms were somewhat clean but the place reminded us of a 1960’s motel. We expected this to...More
2 Thank Paul O
Response from IHGService, Guest Relations Manager at Crowne Plaza Resort AshevilleResponded 9 April 2018
Hello Paul O,
Thank you for your stay and for taking the time to leave us feedback. While I am glad that your interaction with our staff was pleasant, I am sorry that you felt that the hotel was below par. I want for all...More
right on the outskirt of the main Asheville area, easy to get to and from to downtown.
very friendly and accommodating staff.
clean ample room with convenient USB plugs everywhere
recently refurbished, bathroom is very tight
breakfast staff incredibly kind, but the food selection is...More
Stayed here over the past weekend with my girlfriend using my IHG points. I liked how the hotel was set back in the woods and the property was very spacious. You could tell the property itself was a little older but they had completed renovations...More
This was a personal trip to go to the Biltmore Estate. Due to the quality reputation of Crown Plaza, I decided to book our trip there. First, I was impressed with the lobby and how hospitable the front desk rep was. She gave me options...More
3 Thank Annette F
Response from IHGService, Guest Relations Manager at Crowne Plaza Resort AshevilleResponded 26 March 2018
Hello Annette F,
Thank you so much for staying with us and for taking the time to leave us your feedback. I am sorry for the shortfalls you have encountered with issues with the toilet and service from our housekeeping staff. I appreciate the feedback...More