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Not a fancy place but the fireplace suites are really big and comfortable. Pool perfect temperature. Breakfast is excellent. Can't say enough about the staff. They are welcoming and helpful and that includes the kitchen staff! welcoming and helpful.
Jeremy, Rebecca, Kimberly and other staff were the friendliest and courteous staff I've encountered in a long time. They made my husband and I feel welcome. There was another desk staff member but I did not get his name he service was exceptional. The room...More
1 Thank L A
Response from BFH_Marketing, Guest Relations Manager at Residence Inn by Marriott Asheville BiltmoreResponded 27 February 2018
Dear L A,
Thank you for your review! We are thrilled to learn of the great stay you had at our Residence Inn in Biltmore Village during your anniversary trip. Thank you for complimenting our friendly team members, our location, and our suite with fireplace!...More
Hotel went well beyond the usual good service. Credit to Crystal and Pepe who kept the breakfast area filled with hot food and clean tables. Always on hand to help out. Front desk staff had good area knowledge as this was our first visit.
We checked in a couple weeks ago, and since the moment we got here we were all extremely pleased with the welcoming and attention we received. Wether it was Rebecca offering to make an entire lobby size pot of coffee so that I could have...More
This hotel is our extended family now. My husband, my baby and I, stayed there for 3 months and we had the best time ever.
Crystal and Pepe prepared breakfast every morning and did a great job. They were super friendly and hard workers. Kimberly...More
1 Thank Carla B
Response from BFH_Marketing, Guest Relations Manager at Residence Inn by Marriott Asheville BiltmoreResponded 1 February 2018
Dear Carla B,
Thank you for your review! We are so glad you had a great extended-stay experience at our Residence Inn! Thank you for your kind words about our friendly staff members, our location, and our clean and friendly-family property. We hope you will...More
I am not sure about the rooms, but the parking is right in front and there definitely is a ramp - and elevator. As for the rooms, I was in a third floor, 2 bedroom - not handicap room. I did notice there was NOT a bar in... More
I am not sure about the rooms, but the parking is right in front and there definitely is a ramp - and elevator. As for the rooms, I was in a third floor, 2 bedroom - not handicap room. I did notice there was NOT a bar in either tub. My elderly mom was with me and it was the first time I have seen a tub without a bar to hold onto. But, again, I was NOT in a handicap room.