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Hotel Indigo Asheville Downtown

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Hotel Indigo Asheville Downtown
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1,511 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Indigo Asheville Downtown
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Showing 1,502: English reviews
Ocala, Florida
Reviewed 28 August 2014

The hotel is nice and the rooms look like the pictures they have posted. Service was great! But there are a few things I did not like. There was no fridge to put leftovers in. We spent a lot of money on food going out but had to leave unfinished food on the table. They are pet friendly but had...

1Thank stacy1025
Simpsonville, South Carolina
Reviewed 26 August 2014

This has to be by far one of the worst Hotels we have ever stayed at and we travel quite a bit! Yes the rooms were clean but other than that would have rather stayed at a La Quinta or quality Inn for half the price and twice the amenities! First, the stated price was $465 but discounted to $169...

6Thank Elliott R
IHGCare, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

Dear ElliottRice, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel...

Columbia, South Carolina
Reviewed 25 August 2014

We have been traveling to Asheville on a regular basis since 1985 and always stay at the historic Asheville icon (not naming names). We decided to stay in the downtown area and chose Hotel Indigo based on trip advisor reviews and photos. There were actually several negative reviews, but honestly (!), I think those people must have been out of...

Thank mdskinllc
Reviewed 22 August 2014

Wanted to give this place 5 stars as my stay here was awesome, but held off 1/2 a star because the service at breakfast was really slow. Rooms - big rooms, tiled/wood floors, big bathrooms, walk-in shower, good AC, clean, big window, etc. My only complaint here was that the pillows were a little soft and I had to stack...

1Thank mandagoosh
Staunton, Virginia
Reviewed 22 August 2014

We found the Indigo staff very professional, and the rooms clean, but perhaps Indigo's strongest asset is its very convenient location to downtown Asheville restaurants like Early Girl, Tupelo Honey, Curate and Rhubarb - all within comfortable walking distance; as well as the art galleries and shops that make downtown Asheville such a fun destination.

1Thank light42
Davie, Florida
Reviewed 21 August 2014

I would recommend the 9th floor away from the highway for quiet. Our room was very clean with wooden floors which is nice;Room 905 (I still can't figure out what the photo on the "green" wall was supposed to be. It looks like broccoli but I doubt if the designer had that in mind. Moss perhaps? :) The rooms and...

Thank patricia r
Asheville, North Carolina
Reviewed 20 August 2014

Do you want to experience Asheville, North Carolina? Well, I suggest you treat yourself to staying at The Hotel Indigo, downtown Asheville. As soon as you pull into the Driveway, the Valet Staff makes you feel as though you are arriving at a hotel in a big city. They are the first welcoming face, among many, that you will see...

Thank DancingSuz333
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

We are so honored to be your home away from home when you visit Asheville. We treat our guests like family and we enjoy every opportunity to serve. We cannot wait to see you on your next visit! Warmly, Jamie Bratcher Guest Service Manager

Reviewed 18 August 2014 via mobile

I don't know how all the fabulous reviews of this hotel occurred. When I pay top dollar for a hotel, I expect top-notch service not walking into a tacky lobby and having the front desk person greet me by asking for a credit card and ID. Or having no one help us or even offer to help us with our...

2Thank Jaffa M
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

I am truly shocked to hear that you had such an awful experience with us. Intuitive, personalized customer service is our most important goal, and I am just devastated that you did not receive this during your visit. Please allow me to express my most sincere apologies. I would like to invite you to contact me directly so that we...

New York City, New York
Reviewed 14 August 2014

The hotel is in a great location, close to restaurants and shopping. The room was very big, clean, wood floors and with a mountain view. Everyone working in the hotel was very friendly. We were celebrating a birthday and the concierge made it special for us upon arrival. Big bathroom.

Thank NorthSeaHarbor
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

We are delighted that you enjoyed your birthday visit with us in beautiful Asheville, North Carolina! Please let us know how we can serve you in the future! Warm Regards, Jamie Bratcher Guest Service Manager

San Diego, California
Reviewed 10 August 2014 via mobile

Overall it was a good experience to stay at the Indigo for 3 nights. Spanking new facilities, clean rooms and pleasing decor all around. Helpful and friendly staff make it a positive experience even though there were a few gaps in service. The first day our room was not made up until almost 4pm and only after we called several...

Thank SelectTraveler
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

Thank you for providing such detailed feedback. Our team is the heart of our operation, and we are thrilled that their excellent service made up for some of the hiccups you experienced. If you would like to, I would encourage you to share more with me as to how we might improve our restaurant and bar offerings. We appreciate any...

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  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Indigo Asheville Downtown reflects the city itself- vibrant, eclectic, soulful, and embracing! Come and experience this boutique hotel in the heart of downtown. Our convenient downtown Asheville location allows you to leave your car- and cares, behind, as you explore this unique area! Spacious rooms, full-service bar and bistro, and spa-inspired bathrooms complete with Aveda products, ensures your stay will leave you feeling pampered and renewed! ... more   less 

Additional Information about Hotel Indigo Asheville Downtown

Address: 151 Haywood Street, Asheville, NC 28801-2616
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $221 - $659 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Asheville Downtown 3.5*
Number of rooms: 115
Reservation Options:
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Hotel Style:
#1 Green Hotel in Asheville
#10 Romantic Hotel in Asheville
#13 Business Hotel in Asheville
#17 Family Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Indigo Asheville Downtown staff and other travellers.
9 questions
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Pensacola, Florida
Mahwah, New Jersey
3 months ago
Selbyville, Delaware
over a year ago

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Questions? Get answers from Hotel Indigo Asheville Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suites on the upper floors are spacious and have tubs. The standard rooms have walk-in showers. Fun contemporary design features.”
738anitam, 25 Apr 2017 | Read review
“Views best on top floors”
Dinton, 17 Apr 2017 | Read review
“Higher floors have best views.”
VAcwp, 16 Mar 2017 | Read review
“In town facing room away from highway might be better, but noise was not an issue.”
vbn44, 7 Feb 2017 | Read review
“High cornor”
BOBandBECKY, 3 Feb 2017 | Read review
5 of 5