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Brookstone Lodge

880 reviews
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Traveller (122)
Room & Suite (95)
Dining (12)
Overview
  • Excellent39%
  • Very good35%
  • Average17%
  • Poor7%
  • Terrible2%
Travellers talk about
“waffles”(67 reviews)
“biltmore estate”(72 reviews)
“room was clean”(54 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
3.0 Star Hotel
All hotel details
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Rooms
6 Mar.7 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (880)Write a Review
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Show reviews that mention
All reviewswafflesbiltmore estateroom was cleanindoor poolhot tubking roomstay there againplace to sleepfree breakfastconvenient locationfront desk staffroad noisebreakfast barminute drivethe blue ridge parkwaycoffee makerclose to downtown
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11 - 15 of 877 reviews
Reviewed 2 October 2017

The moment my husband and I walked through the door we were overwhelmed with many different smells. The lobby smelled strongly of chlorine, that's fine, you should expect that when there is a pool. But when we went upstairs to the 3rd floor, it smelled...More

1  Thank Rachel K
Response from 181omarra, Area Manager at Brookstone LodgeResponded 5 October 2017

Dear Rachel, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and...More

Reviewed 13 September 2017 via mobile

I came for business and hurricane evacuation. Pros Easy parking Hot breakfast Nice pillows Indoor pool Early check in Cons Wifi went down and never came back up no credit. Didn't restock breakfast Missing tv in fitness centerMore

Thank JimDeBerry
Response from 181omarra, Area Manager at Brookstone LodgeResponded 14 September 2017

Dear Jim, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and...More

Reviewed 9 September 2017

The staff is very friendly and helpful. The renovations on the hotel were compete for our weekend visit for Labor Day. The AC worked great which a lot of newer hotels dont have AC that works well. The linens and rooms smelled very clean and...More

1  Thank Alicia P
Response from 181omarra, Area Manager at Brookstone LodgeResponded 12 September 2017

Dear Alicia, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your...More

Reviewed 31 August 2017

We were in Asheville for 3-4 nights last September, just before the full-on fall season. We chose this location because it was on the edge of town, but still with quick access to local eateries and the interstate to get to the Blue Ridge Parkway....More

1  Thank rayhP3182GU
Response from 181omarra, Area Manager at Brookstone LodgeResponded 1 September 2017

Dear Ray, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your...More

Reviewed 13 August 2017 via mobile

Nice hotel for an overnight stay. The location of the hotel, along with the hotel itself is very pretty. Check in was relatively easy and the staff were very nice. Our first room the air conditioner did NOT work and I called to the desk...More

Thank Jordan C
Response from 181omarra, Area Manager at Brookstone LodgeResponded 16 August 2017

Dear Jordan, I want to thank you for taking the time to post a review of your stay. I am happy to read you were pleased with your stay with us. I apologize for the unfortunate incidents that occurred, however I was elated to learn...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Pool
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Room amenities
Air Conditioning
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Pool
Details
Price range
USD 83 - USD 187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Family Hotel in Asheville
#19 Business Hotel in Asheville
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 83 - USD 187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Family Hotel in Asheville
#19 Business Hotel in Asheville
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (122)
Room & Suite (95)
Dining (12)
Pool & Beach (9)
Amenities (5)
Questions & Answers
Ask a question
Christyfaith
21 May 2017|
AnswerShow all 8 answers
Response from Marjorie K | Reviewed this property |
The hotel is about three miles from Biltmore Estate. I am not familiar with a casino in the Asheville area. The Biltmore is worth the money for a tour, for which you can purchase tickets at the hotel.
2
Votes
LisetteT
12 November 2016|
AnswerShow all 6 answers
Response from CDP_travels | Reviewed this property |
Can't walk to Asheville but the drive is very short. No dogs.
0
Votes
Terry311971
12 July 2016|
AnswerShow all 4 answers
Response from Denise E | Reviewed this property |
Only about 5 minutes to the Biltmore entrance. Very convenient!
0
Votes
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Room Tips
"DO NOT accept any room on the I-40 end of the hotel - rooms that end with 01 or 02. Quieter on the parking..."
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"Here's a tip-don't book a room"
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"Any room should be fine."
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"Nothing specific to add, the rates were good but we went before the fall colors"
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