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Brookstone Lodge

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Traveller (123)
Room & Suite (95)
Dining (12)
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Overview
  • Excellent38%
  • Very good35%
  • Average17%
  • Poor7%
  • Terrible3%
Travellers talk about
“fun depot”(22 reviews)
“waffles”(67 reviews)
“biltmore estate”(71 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
3 Star Hotel
All hotel details
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (894)
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328
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328
315
155
66
27
Show reviews that mention
All reviewsfun depotwafflesbiltmore estateroom was cleanindoor poolcontinental breakfastking roomconvenient locationhot tubwould stay here againroad noisefront desk staffminute drivecoffee makerthe blue ridge parkwayclose to downtownpillows
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1 - 5 of 891 reviews
Reviewed yesterday

We had no complaints, the hotel was clean, bed was fairly comfortable, the shower had great water pressure and the staff was friendly. The Uber ride to downtown was less than $9. It is right off of I-40 which makes it super convenient to anywhere...More

Thank shanleameyer
Response from Nick T, General Manager at Brookstone LodgeResponded today

I'm overjoyed to hear you were happy with your stay. Thank you for taking the time to post a review. We look forward to hosting you again in the future.

Reviewed 4 days ago via mobile

Booked one night while traveling through and the rate was very good. Property and room was clean but a little dated. A facelift would be good. Upon arrival saw a sign that due to a storm the WiFi was primarily available in the lobby area....More

Thank WCUcody
Response from Nick T, General Manager at Brookstone LodgeResponded today

Thank you for taking the time to post your review. I apologize about the internet issues we experienced. I'm proud to announce we have completed the repairs and our internet is better than ever. We look forward to hosting you in the future.

Reviewed 5 days ago

My husband and I were pleased at first to find this hotel. Price was good. Rooms looked great. Then we arrived. Wow! Gentleman behind the desk was apologetic..AFTER he checked us in...stating that there was no wifi in the rooms. Generally that would be no...More

Thank Karen L R
Response from Niki C, Manager at Brookstone LodgeResponded 5 days ago

I am very sorry to hear that you were unhappy with your recent stay with us and I do apologize for the inconvenience of not having wireless internet in the rooms. I assure you, this is a temporary issue. Many businesses in our area were...More

Reviewed 2 weeks ago via mobile

I found this place to be great. The location was very good - 5 to 10 minutes away from the heart of Asheville. The room as well as the staff was exceptional. I have attached a pic of an unusual and welcome, added touch. It...More

Thank Neal C
Response from Niki C, Manager at Brookstone LodgeResponded 1 week ago

We are thrilled to see you enjoyed your stay with us. Hope to see you again when you return to town!

Reviewed 3 weeks ago

Not sure why others rated so highly. It is truly a 2 star hotel. Found a coffee pod from the previous guests. Wireless internet is terrible, connects at 9 megabytes in the rooms, 36 in the lobby. Rooms are noisy because you can hear all...More

Thank jkuchtaofmi
Response from Niki C, Manager at Brookstone LodgeResponded 1 week ago

I am sorry to hear you were not happy with your stay with us. We are in the process of undergoing renovations over the next year and hope you will give us another shot once our renovations are done. I think you will be very...More

View more reviews
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Pool
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Pool
Details
Price range
USD 93 - USD 251 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Family Hotel in Asheville
#19 Business Hotel in Asheville
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 93 - USD 251 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Family Hotel in Asheville
#19 Business Hotel in Asheville
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (123)
Room & Suite (95)
Dining (12)
Pool & Beach (9)
Amenities (5)
Questions & Answers
Ask a question
movingvan
11 March 2018|
AnswerShow all 4 answers
Response from Calico4 | Reviewed this property |
Hello I have contacted the Brookstone hotel to ask directly as we did not utilize an ADA compliant room during our stay. Ill message back once hotel contacts me. They have an automated contact page on their website if you... More
1
Vote
Christyfaith
21 May 2017|
AnswerShow all 8 answers
Response from Marjorie K | Reviewed this property |
The hotel is about three miles from Biltmore Estate. I am not familiar with a casino in the Asheville area. The Biltmore is worth the money for a tour, for which you can purchase tickets at the hotel.
2
Votes
LisetteT
12 November 2016|
AnswerShow all 6 answers
Response from CDP_travels | Reviewed this property |
Can't walk to Asheville but the drive is very short. No dogs.
0
Votes
Room Tips
"Don’t stay here....you will regret it"
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"avoid room near elevator"
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"Call ahead and ask for what you want. If they can't help they are at least nice about it."
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"DO NOT accept any room on the I-40 end of the hotel - rooms that end with 01 or 02. Quieter on the parking..."
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