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The Good Hotel

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576 Reviews from our TripAdvisor Community

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Showing 368: English reviews
Reviewed 17 January 2013

The staff of the hotel were not the most people friendly. When we checked in we were met with a sour pussed girl who did not wan to help/answer any of our questions. She was very short with us and didnt explain anything with respect. It was a huge turnoff for returning to the hotel. The rooms were clean, and...

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Helpful?
Thank Karudy
Haiyi, Front Office Manager at The Good Hotel, responded to this review

Dear Karudy Thank you for your review on Tripadvisor about your recent stay with us. On behalf of our entire staff, you have my apologies for the situations you encountered during your stay and that our services did not meet your expectations. Rest assured that your encounters do not represent the standards of service that we uphold. Our parking pricing...

Evanston, Illinois
Reviewed 8 January 2013

Do NOT recommend staying here, even at the budget prices. Neighborhood isn't as bad as some of the others suggest, but this hotel didn't even meet my lowered expectations for cheap hotels. At the least, I expect room and the bed to be clean; instead, I found a USED BAND-AID on the floor. Blech. Internet was free, but spotty. Service...

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1Thank mwilliamst
Haiyi, Front Office Manager at The Good Hotel, responded to this review

Dear Mwilliamst, Thank you for your review on Tripadvisor on behalf of our entire staff, you have my apologies for the situations you encountered during your stay and that our services did not meet your expectations. The cleanliness and upkeep of our hotel is our primary priority we sincerely apologize that the quality of your room fell short of your...

Orange, California
Reviewed 29 December 2012

The room was large by typical San Francisco standards, and as others have said, the furnishings are sparse. Definitely ask for an extra pillow. Our room tilted downhill somewhat, which made the bathroom door, which was hung level, not shut well in the frame, which was crooked. Service was spotty - some people were fabulous, others quite rude. Parking is...

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2Thank travellerlucy8
Haiyi, Front Office Manager at The Good Hotel, responded to this review

Dear Travellerlucy8, Thank you for taking the time to provide your opinion on Tripadvisor. We have many different rooms available and do apologize that your room did not meet your expectations. Every staff member is trained to provide the same superior customer service it is unfortunate that your interactions with some of our staff was less than stellar. Due to...

Reviewed 13 December 2012 via mobile

This hotel was appalling. We hated every minute in this place and could not wait to get out of the place... The neighbourhood is really bad, full of drug dealers, drug addicts and homeless people.. Right on the corner the was a lady making a big fuss when she was purchasing a needle to inject herself with drugs on the...

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Helpful?
2Thank Livvy_ella
Haiyi, Front Office Manager at The Good Hotel, responded to this review

Dear Livvy_ella, Thank you for your review on Tripadvisor about your recent stay with us. We are sympathetic to hear that you had a less than stellar impression of our neighborhood. The SOMA neighborhood is filled with eclectic characters as well as families and is in the process of reinventing itself with new businesses and restaurants. Our parking pricing is...

Bellingham, Washington
Reviewed 9 December 2012

Decent location, but I don't suggest wandering around after dark! The neighborhood is sketch, the hotel is okay. Stayed in a room with two twins. The bed was stiff and you could feel ever spring. The bathroom was attached a private which is rare for this price of a hotel in San Francisco. The room faced the road and was...

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1Thank raevaughn
HaiyiHotels D, Director of Sales at The Good Hotel, responded to this review

Dear raevaughn, We certainly appreciate that you took the time to share your review about your recent stay with us and the Trip Advisor community. We are delighted to hear that you enjoyed our accommodations, with the exception of the bed, which we're sorry to hear was too firm for you comfort. Our little neighborhood of SoMA (South of Market)...

Melbourne, Australia
Reviewed 5 December 2012 via mobile

Stayed there for a couple of days. The neighborhood is fine. The hotel is okay. The beds are very firm and if you sleep on your side, it isn't ideal. The pillows are too soft, so basically it feels like you're sleeping on the floor. The rooms are small, but comfortable for one or a couple. You'll probably only stay...

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1Thank NicoTraveller
HaiyiHotels D, Director of Sales at The Good Hotel, responded to this review

Dear NicoTraveller, Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us and the Trip Advisor community! I am delighted to hear that overall you enjoyed the accommodations of our eco-friendly hotel. We hope to welcome you back to San Francisco on a future visit! Best...

Reviewed 2 December 2012 via mobile

Stayed here as part of a group trip so can't comment on the service at reception as didn't personally check in or value as the hotel stay was included in an overall price, however we did find our room to be very modern, clean and comfortable. Shower was great. Toilet with its sink on top was neat! Wasn't the best...

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1Thank Hyly20
HaiyiHotels D, Director of Sales at The Good Hotel, responded to this review

Dear Hyly20, Thank you very much for your review of our hotel. We are thrilled to hear that you enjoyed your stay and wanted to let you know how much we appreciate your taking the time to share your experience on Trip Advisor. The sink on top of the toilet is pretty cool, isn't it? We look forward to welcoming...

Washington DC, District of Columbia
Reviewed 30 November 2012

I booked a room in this hotel for two nights based on the location and the price. However, after showing up and waiting hours for a room it was clear to me that this was a bad decision. The staff told me that housekeepers would clean the room I had reserved next. She started cleaning the room then decided to...

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1Thank ATLtoEUR767
Haiyi, Front Office Manager at The Good Hotel, responded to this review

Dear ATLtoEUR767, Thank you for your review on Tripadvisor on behalf of our entire staff, you have my apologies for the situations you encountered during your stay and that our services did not meet your expectations. The cleanliness and upkeep of our hotel is our primary priority we do apologize that the room you were provided was not up to...

Atlanta, GA
Reviewed 26 November 2012

I've always wondered what it would be like to stay in a shoebox on the street. Since I got the room at a bargain rate the hotel put me in the worst room available, and there were of course no other options opening up. Overall, I was very impressed by the service on the front end except for the clerk...

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Helpful?
Thank seriousworldwanderer
Haiyi, Front Office Manager at The Good Hotel, responded to this review

Dear Airguy, Thank you for taking the time to provide your feedback on Tripadvisor and enjoying the many amenities we were able to provide you. We sincerely apologize that the quality of your room fell short of your standards. Many of our rooms come in various configurations and layouts that fit the specific needs of our guests we apologize that...

Gold Coast
Reviewed 26 November 2012 via mobile

Admittedly it is one of the cheaper options around and it shows. Very small rooms and outdated and extremely small bathrooms. You won't enjoy a nice shower at the end of the day. The room was very basic but flatscreen TV with HDMI Input was a positive. Would not recommend for families as the neighbourhood is very shady. I had...

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Helpful?
Thank Darryl C
Haiyi, Front Office Manager at The Good Hotel, responded to this review

Dear Darryl, Thank you for taking the time from your busy schedule with the family to provide us feedback regarding your recent stay at the Good Hotel. Many of our rooms come in various configurations and layouts that fit the specific needs of our guests we apologize that the room did not suit your style. Although perhaps not the most...

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Staying in SoMa

Neighbourhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighbourhood home. Most of its freeway-sized streets may not capture the same character as other neighbourhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
Explore this neighbourhood

Amenities

Highlights
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
Internet
  • Free Internet
Services
  • Laundry Service
Official Description (provided by the hotel)
Located in the vibrant South of Market (SoMA) district of downtown San Francisco, the Good Hotel has 117-rooms and is intended to be the first hotel with a conscience by taking a green approach to design that inspires the "good in us all." Renew, Reuse, Relax!Guest rooms feature sustainable products and materials such as 100% reclaimed wood bed frames, bed linens and light fixtures made from recycled water bottles, and our "sink positive" installations; all designed to be environmentally friendly.The convenient location provides quick access to many of San Francisco's top attractions and destinations including Civic Center Plaza, Moscone Convention Center, Union Square, Westfield Shopping Centre, the Theater District, and Cable Cars that will take you to Fisherman's Wharf and Pier 39. ... more   less 

Additional Information about The Good Hotel

Address: 112 7th St, San Francisco, CA 94103-2809 (Formerly Hotel Britton)
Region: United States > California > San Francisco > SoMa
Price Range: $165 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Good Hotel 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Good Hotel San Francisco
Hotel Style:
#47 Green Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Good Hotel staff and other travellers.
5 questions
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Wigan, England, United Kingdom
Colombo, Sri Lanka

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Questions? Get answers from The Good Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to Upgrade to Room 303 very spacious”
wwells003, 22 Mar 2017 | Read review
“Top floors offer a quieter night,worth the extra 20$”
crashandburnh2o, 16 Feb 2017 | Read review
“They are 5 floors so the higher you go up the quieter it is.”
Patricia293, 30 Nov 2016 | Read review
“Walls are thin, so ask for a floor on the highest floor possible.”
richardsprague, 28 Oct 2016 | Read review
“We were staying in a room next to the parking lot which was very noisy, dark, cold and humid. We had very little space to put our luggage.”
560mathieug, 17 Sep 2016 | Read review
5 of 5