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W San Francisco

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W San Francisco
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2,046 Reviews from our TripAdvisor Community

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Showing 1,897: English reviews
Redmond, Washington
Reviewed 2 weeks ago

Visited with my Family to Celebrate my Son Birth Day and another family also Joined us from Canada so we got two rooms. I prepaid the stay and parking but they still charge me more then $400 extra for parking. I checked my bill and informed the Inquiry department for over charge but they sounds not worried about it and...

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Helpful?
Thank ATIQ K
wsanfrancisco94103, Manager at W San Francisco, responded to this review

Hello, Thank you so much for voicing your less-then-perfect experience at W San Francisco. I truly appreciate your candid feedback and the time you took to write us this note. I recognize the struggles we had during your stay and I am terribly sorry that you left W San Francisco with negative memories. It's definitely not what we are known...

San Francisco, California
Reviewed 2 weeks ago

Every dish on the Trace menu is fabulous. Deep flavors, great portion size and great service (Q1). Not a long wait for food...and servers are most responsive. And the prices are very fair. Make it a habit.

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Helpful?
Thank rwollack
wsanfrancisco94103, Manager at W San Francisco, responded to this review

Well hello there, Thank you so very much for the compliment! We are very proud of TRACE and it's flavors, hence, it makes us very happy that we have satisfied your palate and dining experience. Swing by anytime and say hi! We would love to hear more. Best, Natalia Silva Marketing Manager @wsanfrancisco

Reviewed 2 weeks ago via mobile

The staff at this hotel was very inviting and friendly. I enjoyed their energy. The lobby was very modern and beautiful however very disappointed that the room felt like it was a dorm room, very stuffy and not very cozy. The shower head was awesome.

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Helpful?
Thank Melissa T
wsanfrancisco94103, Manager at W San Francisco, responded to this review

Hello Melissa, Thank you for the shout-out! We are glad that we were able to create memories in your San Francisco stay. We do apologize for the limited real estate space in San Francisco, nevertheless, we hope that we were able to exceed your needs in other areas. Please come back soon and thank you so very much for choosing...

Reviewed 3 weeks ago

I've stayed at a few W hotels around the world and I love them because they all have their own personality whilst still being recognisable as a W hotel, whereas some chains seem to copy & paste their style across all their hotels. This one wasn't as much of a 'party' hotel as some of the others, but I think...

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Helpful?
Thank Rich M
wsanfrancisco94103, Manager at W San Francisco, responded to this review

Hello Rich, Thank you for the kind note! We absolutely appreciate your loyalty to our brand, worldwide, and thanks for the shout-outs. Swing by anytime, we will gladly welcome you back for more W memories. Best, Natalia Silva Marketing Manager @wsanfrancisco

Reviewed 3 weeks ago

This is a chic / trendy hotel with Minimalist / Modern décor that is clean and simple. We enjoyed our stay and appreciated the fantastic service we received upon arrival with room selection. Management was even able to help us gain one-time access to a swimming pool at a sister hotel. On the downside, we found a number of issues...

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Helpful?
Thank GGW135
wsanfrancisco94103, Manager at W San Francisco, responded to this review

Hello, Thank you for sending us this note! We truly appreciate all feedback. I apologize that we struggled with the room's temperature in our rooms, I am confident that our engineers would have been able to help you out. Additionally, I take it to heart that you were misinformed about the laundry service, I will definitely follow up on this...

Reviewed 4 weeks ago via mobile

I got very early arrival flight and I chose to stay in San Francisco downtown over night instead the airport hotel. and it turned out a right choice. The front desk is very friendly let me checked in at 7:00am while I was exhausted by long flight. and recognized my SPG Gold status. he gave me a corner room which...

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Helpful?
Thank Roger H
wmarketingsf, Manager at W San Francisco, responded to this review

Hello Roger, Thank you so much for your kind note, we truly appreciate your feedback. It truly makes us happy that you had a pleasant stay at W San Francisco. We will make sure to recognize the Welcome Office and their outstanding service. Please let us know when you are back in town! All the best, Natalia Silva Marketing Manager...

Melbourne, Australia
Reviewed 4 weeks ago

We paid top dollar for this hotel during a conference and it is basic. There were no deal breakers, it is clean enough, well positioned enough, and quiet enough, but I have stayed in much nicer hotels in SF. If you get this place for a decent rate it's good enough.

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Helpful?
Thank Owen W
wmarketingsf, Manager at W San Francisco, responded to this review

Hello Owen, Thank you so much for your feedback, we truly appreciate the time you took to write this note and point out our issues. I am terribly sorry that the high conference rates that this market is able to offer threw you off. SF is a 7x7 city so when citywide conferences take over, the prices are sky high...

Qatar
Reviewed 4 weeks ago via mobile

Love the W brand. Have had exceptional visits to their international properties. What a disappointment San Francisco is! Terrible customer service from housekeeping to maintenance. This morning I woke to water leaking through my window...everything soaked. The maintenance man appeared, put a towel on the window sill and left. Never to be seen again. Yesterday, it was a fight with...

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Helpful?
Thank DohaWanderer
wmarketingsf, Manager at W San Francisco, responded to this review

Hello, Thank you so much for your candid feedback and for pointing out a clear mishap at your stay with us! This is certainly not a W standard experience, as you know quite well, so rest assure that this is being layered by several department. I am terribly sorry for the sour experience, I take it very personally. Please connect...

San Jose, California
Reviewed 4 weeks ago

My wife and I had a brief stay at the W because we were staying in San Francisco overnight after attending my company’s Christmas party. The staff was very friendly and the room was great. We had an awesome view from our window. Before the party we had dinner with friends at the restaurant downstairs and had a great meal....

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Helpful?
Thank Fred L
wmarketingsf, Manager at W San Francisco, responded to this review

Hello, Thank you so much for taking your time and sharing this experience with the world. We are super happy that you had an amazing stay and great interactions with our talents. Weekend getaway? Yes! Come back anytime. All the best, Natalia Silva Marketing Manager @wsanfrancisco

San Francisco, California
Reviewed 5 weeks ago via mobile

W is always awesome. Great energy and overall vibe. Excellent central location to enjoy SF but also great bar scene and restaurant if you do not want to venture out. High quality equipment in the gym too. All around great stay. Looking forward to going back.

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Helpful?
Thank gitanomericano
wmarketingsf, Manager at W San Francisco, responded to this review

Hello there! Well thank you for the love note! We truly appreciate your feedback. It makes us very happy that you had an amazing stay with us. Please come back and visit us soon. All the best, Natalia Silva Marketing Manager @wsanfrancisco

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Staying in SoMa

Neighbourhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighbourhood home. Most of its freeway-sized streets may not capture the same character as other neighbourhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
In the heart of the SoMa district, and neighbors with the San Francisco Museum of Modern Art, W San Francisco faces the beautiful Yerba Buena gardens and is a short walk to Union Square's shops. ... more   less 

Additional Information about W San Francisco

Address: 181 Third Street, San Francisco, CA 94103
Region: United States > California > San Francisco > SoMa , South Beach
Price Range: $301 - $1,189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W San Francisco 4*
Number of rooms: 404
Reservation Options:
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Also Known As:
w San Francisco Hotel San Francisco
w Hotels San Francisco
w Hotel San Francisco
Hotel Style:
#16 Spa Hotel in San Francisco
#16 Green Hotel in San Francisco
#36 Business Hotel in San Francisco
#41 Luxury Hotel in San Francisco
#61 Romantic Hotel in San Francisco
#70 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from W San Francisco staff and other travellers.
9 questions
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Questions? Get answers from W San Francisco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor - good view. Get it?”
 of 5 bubbles MGDCNY, 7 Jan 2017 | Read review
“Try for the south side, away from SFMOMA, and with sunshine in the windows!”
 of 5 bubbles GGW135, 30 Dec 2016 | Read review
“really noisy bar on the first floor.”
 of 5 bubbles 706sarahc, 4 Dec 2016 | Read review
“Higher floors will be more quiet”
 of 5 bubbles busybiztravlr, 29 Nov 2016 | Read review
“the higher teh better!”
 of 5 bubbles W0rldTravl3r, 21 Nov 2016 | Read review
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