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Hotel Union Square

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Hotel Union Square
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1,570 Reviews from our TripAdvisor Community

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Showing 1,309: English reviews
paris
Reviewed 1 week ago

nice and very good place hotel , not far away from the city , very close to the animated shop and visit breakfast are missing , and some external noise heard is not good but except this , the hotel is good

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Helpful?
Thank antoine_castex
Tyler L, Director of Operations at Hotel Union Square, responded to this review

Thank you for taking the time to share your stay with us. We are pleased to hear you had a nice visit to our hotel. We appreciate your feedback and hope to see you again soon.

Sunnyvale, California
Reviewed 1 week ago

Can't beat Powell St/Union Square for central, handy location (unfortunately plenty of roadwork going on right now, but that's hardly a hotel's fault). Only real issue: the room stayed too hot (and airless) all night, despite me keeping (noisy) air conditioning at maximum -- ah well.

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Thank alexmP7641RZ
Tyler L, Director Of Operations at Hotel Union Square, responded to this review

Thank you for the comments on your recent visit. We are pleased to hear you loved our location however we apologize for the road construction happening during your stay. I am also sorry to hear there were some issues with your AC unit. We will have our maintenance team look into this right away. We appreciate you letting us know...

Seattle
Reviewed 1 week ago

Tiny room, outdated, mold in the bathroom. High price for a tiny room. No insulation from hall noise. Dark room with an in window AC unit blocking outside light from the view facing a brick wall. Avoid this property.

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2Thank Q9549HZbrettm
Tyler L, Director of Operations at Hotel Union Square, responded to this review

Thank you for the feedback, we are sorry to hear your stay was less than excellent. We value all guest feedback and will utilize it to help us improve in the future. Thank you again for letting us know we wish your stay would have been more enjoyable.

Antioch, California
Reviewed 2 weeks ago

I was in the cable car suite and I feel for the price it could have been a bit more appealing. The closet doors were broken and the floor was uneven. My girl actually tripped going in the room. The rest of the hotel was pretty nice though. But, id rather have a great room for my money and occasion....

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Thank Latoya y
Tyler L, Director of Operations at Hotel Union Square, responded to this review

Thank you for the feedback on your recent stay. I am very sorry to hear your stay was less than excellent. We will review these comments with our team to help us improve and we appreciate you letting us know. We hope to impress you on a future stay. Thanks again.

Reviewed 2 weeks ago via mobile

We really enjoyed our stay at the hotel. Hotel rooms are sparse and basic, but relatavly clean. I would aviod the budget rooms as these are very compact. The hotel is slightly overpriced, however location is the key point of the hotel. Tads restaurant next door is great value and an added treat

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Thank pdcs4
Tyler L, Director of Operations at Hotel Union Square, responded to this review

Thank you for sharing your stay with us. We are pleased to hear you had a great visit. We appreciate your feedback and hope to impress you on a future stay.

Seattle, Washington
Reviewed 2 weeks ago

They are trying to improve the rooms and service, but still some kinks. Room was an inferno and ceiling fan did not work without the light. Internet was spotty. Worth the price of admission, though. Nice hotel; great location. I would stay there again.

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Thank Ewigzweit
Tyler L, Director of Operations at Hotel Union Square, responded to this review

Thank you for the comments on your recent visit. We are pleased to hear you enjoyed our location. We apologize if you felt the hotel was in need of some improvements and we are in the process of making some upgrades. We hope to impress you once these are complete. Thanks again.

San Francisco, California
Reviewed 2 weeks ago

Was very unhappy that my fiance and I reserved the kids suite for our 2 small kids. We get there and there is NOTHING for the kids to play with. The room was completely empty. There was not a game, a book, or anything. I went to the front desk and spoke to somebody and told them that we were...

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Thank staciem08 .
Tyler L, Director of Operations at Hotel Union Square, responded to this review

Thank you for taking the time to share your stay with us. We are very sorry to hear your experience was less than excellent. We will review these comments with our team to make sure we are giving the correct amenities with the room types our guests book. I am pleased to hear we offered compensation for the inconvenience but...

Los Angeles, California
Reviewed 2 weeks ago

This was the first time ive experienced this, staff- price- rooms are all terrible! Will never come back and will defibitely not recommend! I only stayed 1 night and its awful! I almost changed hotel!

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1Thank R9249EBmaryk
Tyler L, Director of Operations at Hotel Union Square, responded to this review

Thank you for taking the time to share this unfortunate experience with us. We are very sorry to hear your visit was less than excellent. We would love to gain some more feedback from you if you can pleased email me directly at Tlayton@hoteldivaunionsquare.com Thank you again, we wish your stay would have been more enjoyable.

Saratoga, New York
Reviewed 2 weeks ago

This was my second stay at Hotel Union Square. It was the perfect base to show an out-of-town friend around San Francisco. The location is ideal--near shopping, cable cars, restaurants, bars, and comedy clubs. It was easy to walk or catch a ride from the hotel. The staff is helpful and friendly. The wine and music hour is a great...

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Thank TravelGirlKate
Tyler L, Director of Operations at Hotel Union Square, responded to this review

Wow! Thank you for sharing your 5 star stay at Hotel Union Square! We are pleased to hear you had a wonderful visit! Great score on the street parking, we know it is a tough city to park in. We appreciate your feedback and hope to see you again soon.

Saint Paul, Minnesota
Reviewed 3 weeks ago

For military we did not receive our complementary room upgraded even though we booked months in advance. The front desk talked down to use about our problems and was not helpful at all. Poor stay and I have no intentions of going back to this hotel.

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Thank mmitchS7694RS
Tyler L, Director of Operations at Hotel Union Square, responded to this review

Thank you for taking the time to share this unfortunate experience with us. We are extremely sorry if you received anything less than excellent service. We can assure you this is not what we strive to offer our guests. We will review these comments with our team to help us improve. We appreciate you letting us know and wish your...

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
•Complimentary morning coffee & tea in the lobby•Complimentary evening wine reception ... more   less 

Additional Information about Hotel Union Square

Address: 114 Powell Street, San Francisco, CA 94102-2204
Region: United States > California > San Francisco > Union Square
Price Range: $229 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Union Square 3.5*
Number of rooms: 131
Reservation Options:
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Also Known As:
Union Square San Francisco
Union Square Hotel
Hotel Style:
#43 Family Hotel in San Francisco
#72 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Union Square staff and other travellers.
17 questions
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Liverpool, United Kingdom
4 months ago
Merced, California
4 months ago
Queen Creek, Arizona
10 months ago

See all questions (17)

Questions? Get answers from Hotel Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Courtyard view if quiet needed”
 of 5 bubbles sandrasH2248EX, 26 Feb 2017 | Read review
“quieter rooms request”
 of 5 bubbles naeuny, 23 Jan 2017 | Read review
“Ask for rooms not facing street, they're quiter”
 of 5 bubbles morn_c2017, 4 Jan 2017 | Read review
“If you're bothered by noise I'd suggest you bring your earplugs, most likely for all rooms.”
 of 5 bubbles Super593, 27 Dec 2016 | Read review
“Choose this hotel if you do not want to sleep”
 of 5 bubbles EadaYeoh, 21 Dec 2016 | Read review
5 of 5