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The Westin St. Francis San Francisco on Union Square

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The Westin St. Francis San Francisco on Union Square
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5,235 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin St. Francis San Francisco on Union Square
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Showing 4,762: English reviews
Brooklyn, New York
Reviewed 25 January 2014

This hotel is in a prime location on Union Square and has an elegant lobby. However, for the price the rooms are quite small and nothing particularly special. The service was good. Parking is extremely expensive and you often have to wait 15 minutes or more for the valet to retrieve your car. Our window faced an alley, and there...

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Helpful?
1Thank jlouder
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing the Westin St. Francis. I am sorry to hear your room size was smaller than you expected. We have many different room types and 2 different towers that our guest rooms occupy. I am also pleased to inform you that we are completely renovating all of our guest rooms in our Tower building to better accommodate...

Houston, Texas
Reviewed 24 January 2014

The most important thing to know about the Westin St. Francis is that it consists of two buildings, one much older than the other and both have hotel rooms. I stayed in the newer addition (where the guest registration is at. My only experience in the older part was the Clock Bar. Pros: I got the room I asked for...

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Thank bearpster
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing to stay at the Westin St. Francis and for your feedback. We greatly encourage all of our guest's feedback to constantly improve the quality and level of service for our guests. We hope to have an opportunity to welcome you back to stay with us again in the near future.

Palm Springs
Reviewed 24 January 2014

Although this hotel has a rich history, I found as a business hotel, this property fell far from my expectation. First, the bathroom was littered with the previous guest's hair. This is my number one complaint of virtually all hotel rooms and this was disgusting. Secondly, in the bathroom the shower enclosure was so small that I felt that I...

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2Thank EvanPSP
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for staying with us and thank you for your feedback. I regret to hear that your guest room was not thoroughly cleaned and rest assured, I will be forwarding this to my housekeeping managers as this does not happen often. It sounds as though you occupied one of our rooms in the original Landmark tower. We are in...

Dobbs Ferry, NY
Reviewed 21 January 2014

I have written quite a number of reviews on TA and most are very positive because I always do my homework and know what I am getting into before hand. But this one is a warning .. We stayed here over MLK weekend for a friends 50th birthday. We had recently been in SF over the summer and had a...

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3Thank kidfree
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear Guest, Thank you for choosing the Westin St. Francis for your friend's birthday weekend celebration! Despite a few challenges you experienced, I am glad to hear that you were still able to enjoy your time. We are in the process of completely renovating our Tower building, which is why you ran into some maintenance. We try our absolute best...

Helsinki
Reviewed 21 January 2014

I've been to other Westin's and what they have in common is the heavenly bed which is really an excellent bed. That being said, this hotel is really worn out and in desperate need of room renovation. Dirty carpeting, old electrics with no interconnected lights etc. On my arrival the previous guests dirty breakfast plates and cutlery were outside the...

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Thank kqvick
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing the Westin St. Francis and for your feedback. We are a historic hotel and realize maintenance does need to take place from time to time. With that, I am pleased to inform you that we are completely renovating all of our guest rooms in the Tower building of our hotel to better accommodate our guests who...

San Francisco, CA
Reviewed 21 January 2014

She's still the queen of "The City". Overlooking famed Union Square and the Cable Cars in the heart of the shopping district and within walking distance to major theaters and wonderful restaurants---it's the best place to stay in San Francisco. My wife and I stay for a couple of nights each year during the Christmas Season---to get in touch with...

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Thank SouthBay_Traveler
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for your loyalty to the Westin St. Francis! I am so very delighted to hear that you join us for the holidays each year to indulge in the beauty of our property and the surrounding Union Square area. We do embody a rich sense of history and are proud to still be standing tall. We look forward to...

Duluth, Georgia
Reviewed 20 January 2014

We have stayed at the Westin St Francis before, one time years ago, I think we must have forgotten why we hadn't returned. My husband and I planned our trip last minute, since we were only going to be in San Francisco for one night we decided we'd stay close to where we had dinner reservations. Rather than pay the...

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Thank mandarina65
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Hello, and thank you for returning to stay with us. We are sorry to hear that your stay was not as pleasant as you would have liked. We strive to make our guest's stays as enjoyable as possible. We are San Francisco's oldest hotel and feature magnificent architecture that we are very proud to still display. However, we do realize...

Johannesburg, South Africa
Reviewed 20 January 2014

I stayed at the Westin in January 2014 for 4 days. I chose this hotel due to its location, however I was dissapointed with the service. I booked two rooms and only checked in at 5 in the afternoon. I requested both rooms on the same floor. They had one room available but not the other on the same floor....

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3Thank Prithie
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing the Westin St. Francis and for your feedback. We greatly value our guest's feedback to improve our level of service. I am sorry to hear your level of expectations were not met and will further look into the issues that you have experienced. We hope to welcome you back to the hotel in the future.

Portage, Michigan
Reviewed 20 January 2014

Awesome location, directly on Union Square. Also has everything you need in a destination, couple of restaurants, Starbucks, bars, and gym. The property is vey historic, built in 1904, and elegant. Now the bad.... the sound control of the rooms are horrible...I could hear every conversation of the room next door, and guests walking down the hall...it was real bad....

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1Thank Drinkwater11
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing to stay at the Westin St. Francis! We are glad to hear that you enjoyed the convenient location of the hotel as well as the historic-feel of the property! We are in the process of renovating our Tower building to better accommodate our guests who are more sensitive to noise. We hope you choose to stay...

San Francisco, California
Reviewed 20 January 2014

Nice experience with smiling face Marichu Alvarez she profid excellent service make me feel I'm home thanks to her ,and I'm sure when i come again I will book Westin S T Francis and I will and recommend it to all my friend... Khaled alkahtani

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Thank Khaled A
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing the Westin St. Francis and for your very kind words. I am delighted to hear that the service provided by one of our associates has made your stay pleasant and I am sure your comments will put a smile on her face as well. We hope to invite you back to our hotel in the near...

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
More than just a hotel, The Westin St. Francis is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Book one of our downtown San Francisco hotel rooms and discover the allure of the city's most charismatic and vital setting. ... more   less 

Additional Information about The Westin St. Francis San Francisco on Union Square

Address: 335 Powell Street, Union Square, San Francisco, CA 94102-1804
Region: United States > California > San Francisco > Union Square
Price Range: $284 - $659 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin St. Francis San Francisco on Union Square 4*
Number of rooms: 1195
Reservation Options:
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Also Known As:
The Westin St. Francis Hotel San Francisco
Westin St Francis
Westin San Francisco
Westin Hotel San Francisco
San Francisco Westin
Hotel Style:
#43 Luxury Hotel in San Francisco
#53 Family Hotel in San Francisco
#58 Green Hotel in San Francisco
#60 Business Hotel in San Francisco
#73 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Westin St. Francis San Francisco on Union Square staff and other travellers.
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Questions? Get answers from The Westin St. Francis San Francisco on Union Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to get a room on a high floor, it can be noisy near street level.”
 of 5 bubbles TA450, 21 Mar 2017 | Read review
“front section (on square)”
 of 5 bubbles michelv301, 15 Mar 2017 | Read review
“ask for the newly remodel rooms”
 of 5 bubbles onehoyos, 14 Mar 2017 | Read review
“Newer tower, high floor”
 of 5 bubbles SandraJ22, 12 Mar 2017 | Read review
“New Tower on a high floor”
 of 5 bubbles DonNY845, 3 Mar 2017 | Read review
5 of 5