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The Westin St. Francis San Francisco on Union Square

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5,166 Reviews from our TripAdvisor Community

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Showing 4,700: English reviews
New York
Reviewed yesterday NEW

This is a lovely hotel right in the center of the best part of San Francisco, but even better is the incredible customer service of some of their staff. My husband had left 2 brand new shirts hanging in the closet, but the front desk staff they were never found. Then I was connected to Emi Nakayama, a Guest Services...

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Helpful?
Thank Stacy V
Montague
Reviewed 2 days ago NEW

I am rating this with 5 stars because i found the Westin to be very gracious and cooperative about finding a room for me with a better view. I paid a very high rack rate because of last minute business needs. Given that, I felt that I should have a room with a view of the water and downtown. When...

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Thank Markey2
The Woodlands, Texas
Reviewed 2 days ago NEW

Stayed at westin St. francis for 2 days last weekend when my cousins were in town! we really enjoyed staying there, because of its ample location!! was convenient to go around, shopping, and dining. Also the room was very spacious and had a great city view too!! I would definitely come back to the hotel when I visit SF again!!

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Thank jennyn415
Arkansas
Reviewed 2 days ago NEW

The Westin St. Francis is an older hotel with lots of great history (which they have done a nice job of highlighting in pictures throughout the establishment). We stayed in a lovely room in the new tower which has the more modern furnishings and comfortable, heavenly bed which we typically enjoy from a Westin property. Check-in can be a little...

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Thank alandmichelle
New York City, New York
Reviewed 2 days ago NEW

We stayed in a King room in the Tower. The room is very spacious and comfy. Lots of space in bathroom as well. Plenty of outlet for your chargers. Drawers galore to keep everything tidy. Great efficient staff to keep the hotel running smoothly. The new style elevator control where you have to pick a floor from outside is confusing...

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Thank BlueWhirl
Reviewed 3 days ago NEWvia mobile

If I could give ZERO stars I would. I have a room on the 3rd floor, 2 floors above the Mezzanine. They booked a party on the mezzanine which is playing music so loud the walls are shaking and the pictures are rattling. They say its over at 1am. I bet there are at least 3 floors of guests who...

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Thank KHB13
Corvallis, Oregon
Reviewed 3 days ago NEWvia mobile

I booked and paid for one of their higher-end rooms for three nights. My flight was cancelled so I called them as I was leaving the terminal. They refused any refund on the three nights. I can understand not refunding on the night of, but really, all three nights? This was December 15-17, the height of the holiday season. Now...

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Thank mjp1936
Sacramento, California
Reviewed 5 days ago NEW

We enjoyed staying at the St. Francis. It's an elegant older hotel and, of course, being right on Union Square, it's a fantastic location for sight-seeing, shopping, the theatre and great restaurants. The staff is helpful and courteous. The lobby is truly a people-watching spot. The room was spacious and comfortable - love the high ceilings and moldings. Great stay!

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Thank Janet D
Buenos Aires, Argentina
Reviewed 6 days ago NEWvia mobile

- Just amazing, the rooms are heavenly comfort: beds, bathroom, a working place, everything really really spaced and comfortable. - The meetings rooms are in a really global scale, also comfortable for massive events. - The room service just perfect. - The hotel is spotted in the best place area of San Francisco, near of all key places to visit...

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Thank Facu R
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis! There is no better feeling than knowing our guests enjoyed their time with us! We are very glad you enjoyed our Westin Heavenly Beds! We look forward to welcoming you back again soon, be well. Be Well, Randy Zupanski General Manager

San Jose, California
Reviewed 6 days ago NEW

I love this hotel. The lobby is always beautiful when I arrive and the staff is courteous. I love that it's centrally located so I can walk to great shopping or a quick walk or uber to dinner. I really love the views from my room and the beds are very comfortable and I'm tall. The Westin is always my...

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Thank marnwine
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis and for taking the time to share your kind compliments of your recent stay with us. I am pleased to learn you found your guest room clean and comfortable and our staff to be kind and helpful! We very much look forward to welcoming you back again soon! Be Well, Randy Zupanski...

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
More than just a hotel, The Westin St. Francis is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Book one of our downtown San Francisco hotel rooms and discover the allure of the city's most charismatic and vital setting. ... more   less 

Additional Information about The Westin St. Francis San Francisco on Union Square

Address: 335 Powell Street, Union Square, San Francisco, CA 94102-1804
Region: United States > California > San Francisco > Union Square
Price Range: $290 - $895 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin St. Francis San Francisco on Union Square 4*
Number of rooms: 1195
Reservation Options:
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Also Known As:
The Westin St. Francis Hotel San Francisco
Westin St Francis
Westin San Francisco
Westin Hotel San Francisco
San Francisco Westin
Hotel Style:
#43 Luxury Hotel in San Francisco
#53 Family Hotel in San Francisco
#57 Green Hotel in San Francisco
#61 Business Hotel in San Francisco
#73 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Westin St. Francis San Francisco on Union Square staff and other travellers.
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Questions? Get answers from The Westin St. Francis San Francisco on Union Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book in the newer section above the 22nd floor, and specify that you want a view of the water.”
 of 5 bubbles Markey2, 22 Jan 2017 | Read review
“New Tower rooms are more updated and modern.”
 of 5 bubbles alandmichelle, 22 Jan 2017 | Read review
“I always ask for a higher before because I thoroughly enjoy the city views”
 of 5 bubbles marnwine, 18 Jan 2017 | Read review
“select a large room on a higher floor”
 of 5 bubbles ZedIndia, 17 Jan 2017 | Read review
“Stay away from the old section .”
 of 5 bubbles Olds56, 15 Jan 2017 | Read review
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