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I expect a lot from Marriott hotels, but this one went beyond my experience with other hotels owned by this chain in other cities. The two most important things to me are room cleanliness and service, and this hotel excelled at both. I had what...More
First visit to San Francisco and we chose Marriott based on past experience staying with Marriott brand downtown locations in major cities. I would not recommend this hotel for a relaxing visit to San Francisco. Be prepared to wait a while @ check-in, don't expect...More
We have loved our stay so far at the JW Marriott. My kids are here with me and we love the location. What has made it even better is the personal care and help of one of your front desk people -- Colleen. She has...More
Stayed at this hotel several nights for business. Prolong wait time for check-in and given a handicap room. It seemed they still have plumbing system from the 80's and just updated the vanity sink. The shower/knob system was horrible. Showerhead not able to staying in...More
1 Thank Northshore1
Response from alex9297, Director of Hotel Operations at JW Marriott San Francisco Union SquareResponded 24 December 2014
Thank you for sharing your feedback. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. If you would like to discuss your experience further, please call 415....More
Perfect hotel with perfect location. Great service and personal attention. I was upgraded to one of the Junior suites up on the 20th floor. Room was really spacious with a great view on the Golden-Gate bridge. This hotel should definitely be rated as a 5...More
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and
sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.