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JW Marriott San Francisco Union Square

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JW Marriott San Francisco Union Square
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1,730 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott San Francisco Union Square
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Showing 1,589: English reviews
Clarksville, Maryland
Reviewed 21 July 2014

Everything about the hotel was fabulous, except the rooms and hallways are very dated. The bones of the hotel are gorgeous, so when they update, it will be beautiful. The staff was very friendly and attentive, the food and bar was wonderful, and our room was spacious and clean. We would stay there again.

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2Thank Jenifer G
Appleton, Wisconsin
Reviewed 21 July 2014

The service and room was just average. The first room I got had a broken TV so I had to go back down to the front desk to get a new room. The second room was ok but the toilet ran often, the mirror did not light up, there was something gross stuck to the wall tile in the bathroom...

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1Thank jsfromwi
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear jsfromwi, Thank you for sharing your experience with the JW Marriott San Francisco Union Square. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact...

Chicago, Illinois
Reviewed 21 July 2014

I stayed here for a quick weekend trip and really enjoyed it. The lobby is beautiful! We were blown away when we walked in. The staff was very friendly. We were in a corner room and it was really spacious. I enjoyed being by the Union Square area for shopping. At first we wanted to stay somewhere closer to The...

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Thank Claire41090
San Diego, California
Reviewed 21 July 2014

Clean, fairly updated hotel in a central location. Would recommend for your stay in downtown San Francisco. Staff was helpful and friendly. Close to lots of restaurants, great shopping, and many tourist or business activities.

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1Thank Janet H
Naples, Florida
Reviewed 19 July 2014

I've stayed at this property several times now and I'll book it for my next trip out, too. It's not the greatest JW Marriott Marquis I've ever been in (that would be Hong Kong), but it's very nice and the location is perfect. Perk: If you are a preferred customer, you will have access to the Executive Lounge on the...

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2Thank MD2FL
Bangkok, Thailand
Reviewed 15 July 2014 via mobile

we (a family of 4 with 2 teens) stayed at the jw marriott for 6 nights in the beginning of July. I would like to mention that the hotels location is excellent, only one block from union square where all the action is. We had booked 2 rooms and when we arrived at the hotel my kids got upgraded to...

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2Thank Ben Y
Atlanta, Georgia
Reviewed 14 July 2014

Visiting San Francisco to celebrate my birthday. Great choice for hotel, nice, clean rooms and wonderful staff. Just a block from Union Square, short walk to shopping, cafes and fine dining. I highly recommend

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1Thank LaSonja R
Greenville, South Carolina
Reviewed 14 July 2014

Location: the hotel's location is excellent. It is close to Union Square and very good restaurants. The only problem and a BIG one is that there is a fire station close by and the sirens keep you up all night. I am a light sleeper so the first night only slept for a couple of hours. Then I understood why...

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1Thank Carmen I
Reviewed 12 July 2014 via mobile

We really liked this hotel. Great location and very clean and well decorated. The rooms are airy with well appointed bathrooms. Communal areas are lovely and spacious. The only improvements required are: free wifi in rooms and space in fridge for guests to use without having to buy items in it. Would recommend this hotel to all.

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1Thank Alisonew
philly
Reviewed 12 July 2014 via mobile

Nice quality hotel. Well designed and tastefully decorated spacious rooms. Wireless internet, the pet peeve of mine at hotels across the globe, was spotty but otherwise this hotel met expectations from a JW. Location is very convenient.

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1Thank rutigi

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Region: United States > California > San Francisco > Union Square
Price Range: $316 - $718 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
Reservation Options:
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco
Hotel Style:
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#35 Luxury Hotel in San Francisco
#37 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott San Francisco Union Square staff and other travellers.
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Questions? Get answers from JW Marriott San Francisco Union Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have to stay here ask for a room or suite on a higher floor and in a corner. Nice views and plenty of sunshine.”
 of 5 bubbles Linds595, 20 Mar 2017 | Read review
“We've stayed here at least 6 times and never had a bad room.”
 of 5 bubbles Kristinkae, 13 Mar 2017 | Read review
“Higher floors are quieter but the corner rooms are chilly when there's bad weather and wind outside.”
 of 5 bubbles LinKo254, 23 Feb 2017 | Read review
“It's a square building, I suppose the more quiet of the four streets you look down on?”
  • GREAT bathroom!
  • Entry into guestroom
  • King-size bed
 of 5 bubbles TravSD, 23 Feb 2017 | Read review
“I asked for a room away from the elevators which was great; but I heard trucks and street noise in the early morning hours.”
 of 5 bubbles samsonandriley, 19 Feb 2017 | Read review
5 of 5