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JW Marriott San Francisco Union Square

1,872 reviews
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Traveller (668)
Room & Suite (475)
Dining (75)
Overview
  • Excellent44%
  • Very good38%
  • Average12%
  • Poor4%
  • Terrible2%
Travellers talk about
“union square”(460 reviews)
“separate shower”(21 reviews)
Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
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Rooms
7 Mar.8 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,872)Write a Review
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All reviewsthe concierge loungeunion squareseparate showershower stalljunior suitelobby barthird floorstreet noisehigh floorfitness centerbusiness tripluxury hotelcity viewrooms are nicevalet parkingcorner roombusiness center
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21 - 25 of 1,720 reviews
Reviewed 29 December 2017

Newly renovated room was ok. But could tell this is an old premise. Have tried better and more luxurious JW in other countries. Hotel entrance wasn't grand either. Nevertheless, a good location with many restaurants, cafes, convenience shops within 5-10 minutes walking distance. Keep having...More

Thank Familytrips148
Response from Greg L, Front Office Manager at JW Marriott San Francisco Union SquareResponded 30 December 2017

Dear valued customer, I appreciate you taking the time to provide feedback from your recent stay with us. We are still finishing our renovation in the public areas and meeting spaces of the hotel. We will be replacing our old magnetic key locks with new...More

Reviewed 27 December 2017 via mobile

My family spent Christmas in SF and we choose this hotel because of location. It was a good decision, so nice to have all options for dining and things to do very close. And at the end of a busy day, coming back to a...More

Thank DS-BR
Reviewed 26 December 2017 via mobile

My husband is a platinum elite member with Marriott. We have stayed at several JW properties but this one is something else . It’s only been a few hours since we checked in for a 5 day visit and I don’t know where to begin....More

2  Thank L V
Response from Greg L, Front Office Manager at JW Marriott San Francisco Union SquareResponded 28 December 2017

Dear valued platinum elite member, I appreciate you taking the time to provide feedback from your current stay with us. I want to take the time to apologize about the amount of time it took to check-in and the food not being refilled in the...More

Reviewed 22 December 2017

We decided to spend an evening in the City and wanted to be close to Union Square. This is a block of the Square but still centrally located. Traffic in SF is always bad so plan on parking your car and just leaving it. We...More

1  Thank Aimee B
Reviewed 22 December 2017

Our first stay at this hotel. All in all, it is a very nice hotel and the front desk staff is very helpful at check-in. The only reason we held back on a 5 star rating was they closed the View lounge on the 39th...More

Thank 2Klecks
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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
USD 225 - USD 620 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Business Hotel in San Francisco
#34 Luxury Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#36 Green Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 225 - USD 620 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Business Hotel in San Francisco
#34 Luxury Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#36 Green Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (668)
Room & Suite (475)
Dining (75)
Amenities (58)
Business Centre & Event Rooms (4)
Nearby
Union Square
Originally home to rallies supporting the Union Army
in the Civil War, this grand square has become the
city's premier shopping and entertainment district
containing the largest number of upscale department
stores, chic boutiques, art galleries and theatres in
the city. It's a large open area where tourists and
locals gather, watch cable cars and crowds go by,
enjoy a snack, or plan their day of shopping and
...More
Questions & Answers
Ask a question
MOMOF2B
8 February 2018|
AnswerShow all 3 answers
Response from sdgirl2011 | Reviewed this property |
Its closed on weekends. But they do have an excellent bar and restaurant in the registration level.
0
Votes
MOMOF2B
8 February 2018|
AnswerShow all 2 answers
Response from NicandB | Reviewed this property |
The bar is open all the time. Which is part of the lounge. They have the best seafood chowder (if you like that kinda thing!!)
0
Votes
Picchudog
30 December 2017|
Answer
Response from John C | Reviewed this property |
There is none, but they usually send you an email if you have a reservations a few days before the date of arrival. Just call the hotel directly and ask for the concierge.
1
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Room Tips
"The higher floors on the east side have a great view"
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"Avoid room numbers ending in 01, eg XX01, if you want internet coverage."
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"Facing Mason the street noise is more than I expected."
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"Watch your room charges daily for incorrect charges"
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