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JW Marriott San Francisco Union Square

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JW Marriott San Francisco Union Square
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1,731 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott San Francisco Union Square
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Showing 1,590: English reviews
Seattle, Washington
Reviewed 18 February 2017 via mobile

Hotel is dated and dirty. Upkeep is poor and attitude of customer service staff is really poor. Lost luggage. Poor front desk staff. I would never recommend this hotel. The location is fine. Previously it was a great hotel but has gone downhill significantly in the past two years. Managers are unavailable and staff posture is to deflect issues unless...

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Helpful?
Thank dcbfanaj
alex9297, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Dear dcbfanaj, Thank you for your valued feedback in regards to your recent stay with us. Your feedback is truly important to us. As we strive on delivering a memorable hotel experience, it disappoints me to see that your stay was less than satisfactory. Please accept our sincerest apology for the difficulties you have experienced during your stay. If you...

Vancouver, Canada
Reviewed 11 February 2017

I stayed in room 1111, it was clean and roomy. The bathroom was grand, had both a bathtub and a small stand up shower. Lots of great toiletries, including Q tips and little bottles of water. Didn't really enjoy using their coffee pods machine, I think there are better ones out there. It was a comfortable place to stay, overall....

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Helpful?
Thank luwesa
Management response:

Dear luwesa, Thank you very much for taking the time to share about your stay. We are so glad to hear that you enjoyed the amenities in the room and that you found our staff to be friendly and helpful. We are thrilled to pass these kind comments on to them. Best regards, Debbie Bonafede General Manager

Melbourne, Australia
Reviewed 10 February 2017

You feel good about the JW Marriot before you get to the desk. In the heart of the city and welcoming staff and ambience. The rooms here far surpass what is offered in many big establishments re spaciouness and amenity. There's no dodging around the bed here. It feels like it's been built with hospitality rather than economy in mind....

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Helpful?
1Thank jaymay42
Management response:

Dear jaymay42, We are so glad to hear that you had a wonderful stay at our hotel and got to enjoy many of our amenities- wonderful beds and the dinner and breakfast in our Level III Bar and Restaurant and our staff. We are thrilled to hear that you enjoyed your time at the hotel and in San Francisco. Thank...

Reviewed 8 February 2017 via mobile

This is a very nice, modern hotel in a fine location near Union Square. I was upgraded to a large suite, which was a clear plus. Service was quite good too. I had a meeting room as well. The room was fine, and the service, again, was very strong. I would happily return.

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Helpful?
Thank Mark P
Management response:

Dear Mark P, Thank you so much for sharing your positive comments. We are so glad to hear that you had a pleasant and comfortable stay while on business at our hotel. We are delighted to pass the kind remarks on to our staff and we hope that you will be able to stay with us again soon, for work...

New Jersey
Reviewed 8 February 2017

As others have said, you will hear the street noise no matter where. They were gracious enough to move us from the 13th to the highest floor corner room 20 or 21?), but we could still hear the ambulances and cars down below - windows are just way too thin. That being said, the concierge lounge is spacious and has...

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Helpful?
Thank ADT-NJ
alex9297, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Good Evening ADT-NJ, Thank you for taking the time to submit your feedback in regards to your recent stay with us. Please accept our apologies for any inconveniences you experienced throughout your stay. We have forwarded your comments to our improvement teams to be considered during our property renovation process taking place this summer. It's always wonderful to hear positive...

San Francisco, California
Reviewed 1 February 2017

We had a great suite in the JW and loved just kicking around the room. We watched movies, relaxed and enjoyed the comfortable beds and quiet! The lobby is nice and the location is so convenient for shopping, dining and getting around. I love this place!

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Helpful?
Thank eve624
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Dear eve624, Thank you so much for taking the time to share your comments with us. We are delighted to hear that you had a fun and relaxing stay and that you enjoyed our comfortable rooms, amenities and incredible location. We hope that you are able to stay with us again soon! Kind regards, Nasser Mobarak Director of Operations

Mississauga, Canada
Reviewed 31 January 2017

Stayed here on business and was very impressed with meeting space on 21st floor as well as the service. Staff is fantastic and very accommodating. Location is perfect- close to shopping, Chinatown and about a 25-30min walk to pier 29. All rooms are situated facing a indoor courtyard. Lobby is actually on 3rd floor--great breakfast buffet and fitness facility.There is...

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Helpful?
Thank nuyu2013
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Dear nuyu2013, We are very glad to hear that you had a comfortable stay while visiting our hotel on business and that you got the chance to enjoy our exciting location. We will be sure to pass your kind comments on to our staff. Thank you very much for taking the time to write about your stay. Kind regards, Nasser...

New Jersey
Reviewed 31 January 2017

Considering that this is the flagship JW Marriott Hotel in San Francisco, I was very surprised that it was not a luxury property. The best thing you can say about the hotel is that the location, a few steps from everything on Union Square, is superb. As to the rooms, they are rather ordinary with very standard furniture and also...

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1Thank discerningNJ
Ann Arbor, Michigan
Reviewed 29 January 2017

I can't say enough how warmly we were greeted by Cindy the Front desk manager. We were able to get our beautiful room ahead of time and we can't say enough how the staff bent over backward to make us feel welcome. I will be back!

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Helpful?
Thank Jan R
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Dear Jan R, Thank you very much for sharing about your wonderful greeting and check-in at the JW Marriott San Francisco Union Square. We will be sure to share your kind comment with Cindy and will look forward to having you stay with us again in the future! Thank you and kind regards, Nasser Mobarak Director of Operations

Los Angeles, California
Reviewed 28 January 2017 via mobile

After a week of Half Moon Bay and Napa, my wife and I were rounding out our honeymoon with Downtown San Francisco. We wanted to be close to everything, and chose the JW for its reputation and being a Marriott Elite member. I had an Executive King booked, and we were both ecstatic when the checkin agent upgraded us to...

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Helpful?
Thank Jon M

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Region: United States > California > San Francisco > Union Square
Price Range: $315 - $720 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
Reservation Options:
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco
Hotel Style:
#32 Business Hotel in San Francisco
#35 Luxury Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#37 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott San Francisco Union Square staff and other travellers.
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Questions? Get answers from JW Marriott San Francisco Union Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have to stay here ask for a room or suite on a higher floor and in a corner. Nice views and plenty of sunshine.”
 of 5 bubbles Linds595, 20 Mar 2017 | Read review
“We've stayed here at least 6 times and never had a bad room.”
 of 5 bubbles Kristinkae, 13 Mar 2017 | Read review
“Higher floors are quieter but the corner rooms are chilly when there's bad weather and wind outside.”
 of 5 bubbles LinKo254, 23 Feb 2017 | Read review
“It's a square building, I suppose the more quiet of the four streets you look down on?”
  • GREAT bathroom!
  • Entry into guestroom
  • King-size bed
 of 5 bubbles TravSD, 23 Feb 2017 | Read review
“I asked for a room away from the elevators which was great; but I heard trucks and street noise in the early morning hours.”
 of 5 bubbles samsonandriley, 19 Feb 2017 | Read review
5 of 5