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Newly renovated room was ok. But could tell this is an old premise. Have tried better and more luxurious JW in other countries. Hotel entrance wasn't grand either. Nevertheless, a good location with many restaurants, cafes, convenience shops within 5-10 minutes walking distance. Keep having...More
Response from Greg L, Front Office Manager at JW Marriott San Francisco Union SquareResponded 30 December 2017
Dear valued customer,
I appreciate you taking the time to provide feedback from your recent stay with us.
We are still finishing our renovation in the public areas and meeting spaces of the hotel. We will be replacing our old magnetic key locks with new...More
My family spent Christmas in SF and we choose this hotel because of location. It was a good decision, so nice to have all options for dining and things to do very close. And at the end of a busy day, coming back to a...More
My husband is a platinum elite member with Marriott. We have stayed at several JW properties but this one is something else . It’s only been a few hours since we checked in for a 5 day visit and I don’t know where to begin....More
2 Thank L V
Response from Greg L, Front Office Manager at JW Marriott San Francisco Union SquareResponded 28 December 2017
Dear valued platinum elite member,
I appreciate you taking the time to provide feedback from your current stay with us.
I want to take the time to apologize about the amount of time it took to check-in and the food not being refilled in the...More
We decided to spend an evening in the City and wanted to be close to Union Square. This is a block of the Square but still centrally located.
Traffic in SF is always bad so plan on parking your car and just leaving it. We...More
Our first stay at this hotel. All in all, it is a very nice hotel and the front desk staff is very helpful at check-in. The only reason we held back on a 5 star rating was they closed the View lounge on the 39th...More
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and
sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.