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JW Marriott San Francisco Union Square

Booking.comUSD 325*
View Deal
Certificate of Excellence
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 397*
USD 325*
USD 337*
USD 397*
USD 325*
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JW Marriott San Francisco Union Square
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1,761 Reviews from our TripAdvisor Community

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Showing 1,617: English reviews
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Sydney, Australia
Reviewed yesterday NEWvia mobile

This was my first visit to this hotel. The check in was very quick and the staff friendly. The room was spacious and very clean. The bed was very comfortable and the bathroom had everything you needed. The hotel itself had plenty of eating choices including a coffee shop that also caters for breakfast, lunch and dinner. The location is...

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Helpful?
Thank SSS066
Alexandria, Virginia, United States
Reviewed 6 days ago NEW

JW Marriott was very comfortable and quiet yet within walking distance of restaurants and shopping. The room was very clean and overlooked the city and I could see a portion of the bridge. The hotel bar offered varied dishes and wines.

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Helpful?
Thank Steve M
Chatan, Japan
Reviewed 1 week ago

All the hotel staff was very helpful and even after a slight miss on a dinner in Level III we were very satisfied with this hotel. The concierge lounge open 24 hours was a big plus for us since we seemed to be in a mystery time zone, not our own & not California's... The beds may have been too...

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Helpful?
Thank Kurt I
Management response:

Dear Kurt I, Thank you very much for taking the time to provide your kind comments about your stay with us. We are so glad to hear that you enjoyed your time at the hotel and that our staff was able to provide excellent service, even after the slight miss on the dinner in Level III. We are also delighted...

Reviewed 1 week ago

We love this hotel, and find it very comfy and welcoming. Our room had a beautiful city view, staff were most friendly and helpful, and the room was clean and nicely appointed. We like that the concierge lounge is always available, so we are able to have a cappuccino on a whim.

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Helpful?
Thank 782wesleym
Management response:

Dear 782wesleym, We are so happy to hear that you enjoyed our hotel, and that you found it welcoming and comfortable. I am excited to pass your kind comments on to our staff. Thank you for taking the time to provide these kind remarks and we hope that we can welcome you back again soon. Thank you and kind regards,...

Oakville, Canada
Reviewed 1 week ago

Just spend 3 wonderful nights in San Fran. I would have given the hotel a 5 rating, but they were going under renovations. Staff were very friendly and helpful. Room was quiet, clean, and comfortable. Location of hotel was great. Close to financial district and walking distance to China town or several Cable car routes...Powell and California. We walked to...

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Helpful?
Thank EiniDB
Management response:

Dear EiniDB, Thank you very much for taking the time to share your kind comments. We are delighted to hear that you enjoyed your stay with us, despite our Renovation. We are so glad that you enjoyed the room, location and activities in the area. We hope that we will be able to welcome back back in the future and...

Atlanta, Georgia
Reviewed 1 week ago

My husband and I recently visited San Francisco for the first time on vacation. We pulled into the hotel and the five people standing at the valet desk turned around to see who had arrived. They immediately proceeded to turn back and continue their conversation. They ignored my husband and I until I physically got out of the car and...

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Helpful?
1Thank Lindsay W
Greg L, Manager at JW Marriott San Francisco Union Square, responded to this review

Dear Lindsay, We truly appreciate your feedback in regards to your recent stay with us. It disappoints me to hear of your experience with our valet staff and your room condition. We take your feedback as a training moment for our staff and to ensure the issues are corrected. Please feel free to reach out directly to the hotel if...

Doylestown, Pennsylvania
Reviewed 2 weeks ago via mobile

From the greeting upon checkin to our departure, every interaction with hotel staff was exceptional. The location in Union Square is great. The hotel was beginning a renovation, we were never disturbed by noise or inconvenienced in any way. We thought the hotel was very attractive. We would definitely choose this hotel if we returned to San Francisco!

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Helpful?
Thank Nancy H
Management response:

Dear Nancy H, Thank you very much for taking the time to share your kind comments with us. We are so happy to hear that you enjoyed your stay, the hotel and location and our staff service. We are so excited to pass this along to the rest of our Team. Thank you very much and we hope to welcome...

Knoxville, Tennessee
Reviewed 2 weeks ago

My wife and I visited San Francisco last weekend. We had been apart for 2 months because I have been working temporarily in Lakeport, California. I booked the JW Marriott because I wanted the reunion to be special. I was very disappointed in this hotel and will not be staying there again. It's not the people. The doorman and reception...

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Helpful?
1Thank drrbooher
Greg L, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Dear drrbooher, Thank you for taking the time to provide us with your feedback so that we can improve our JW experience. We sincerely apologize about the noise of the renovation and the uncomfortable bed & shower. I will follow-up with housekeeping regarding the mattress to ensure this is an isolated issue. We will be enlarging the size of the...

Bel Aire, Kansas
Reviewed 2 weeks ago

As a Gold member, I like to stay at Marriott properties. The bellman were very nice, as was the concierge when she was there. This is where my praise for this place ends. The rooms are very dated. The shower is so tiny that you couldn't move hardly without hitting your elbows and I'm not a big guy. The fridge...

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Helpful?
Thank DCA1972
Greg L, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Good Afternoon DCA1972, Thank you for taking the time to submit your feedback in regards to your recent stay with us. Please accept our sincerest apologies for your experience at our property! As you said, we are undergoing renovation currently, so we are definitely excited to present our brand new rooms coming soon! In regards to your comments on our...

Houston, Texas
Reviewed 2 weeks ago

Marriott platinum. The hotel is going through a face lift and it was due for one, stuck in the late 90s and the wear and tear shows. Due to that there was a lot inconveniences: lounge not serving breakfast on weekends nor certificates to make up for it, construction noise, etc. At that point it wasn't really a JW anymore...

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Helpful?
1Thank Bill B
Greg L, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Good Afternoon Bill B., Thank you for taking the time to submit your feedback in regards to your recent stay with us. Please accept our sincerest apologies for any inconveniences you experienced due to our renovation! We are very excited about the newly updated rooms we'll have to offer when our construction is complete, but I can certainly understand your...

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04/06/2017 05/06/2017
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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason St, San Francisco, CA 94102-1226 (Formerly Pan Pacific Hotel)
Region: United States > California > San Francisco > Union Square
Price Range: $328 - $823 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
Reservation Options:
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco
Hotel Style:
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#38 Luxury Hotel in San Francisco
#38 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott San Francisco Union Square staff and other travellers.
12 questions
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Questions? Get answers from JW Marriott San Francisco Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor had good city views.”
300stevem, 20 May 2017 | Read review
“Ask for a high floor, city view.”
782wesleym, 16 May 2017 | Read review
“Ask for a room furthest away from renovations”
911lindsayw, 15 May 2017 | Read review
“Ask with the remodeling will end. Definitely get a room as far away as the construction as possible. Be sure the bed has been updated”
drrbooher, 9 May 2017 | Read review
“Only stay in a renovated room and get ready for views of roof tops”
DCA1972, 9 May 2017 | Read review
5 of 5
Booking.com
USD 325* /night
View Deal
JW MarriottUSD 337
Expedia.comUSD 325
CancelonUSD 397
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*Disclaimer
Prices are for 1 room, 2 adults
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