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JW Marriott San Francisco Union Square

JW MarriottUSD 290*
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Certificate of Excellence
GreenLeadersSilver level
May 7 May 8
1 room 2 adults 0 children
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JW Marriott San Francisco Union Square
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1,741 Reviews from our TripAdvisor Community

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Tampa, Florida
Reviewed 2 days ago NEW

Room was very well appointed. Bed was very comfortable. The hotel is located right off Union Square so there are nice areas to walk to and Chinatown is only a few blocks away as well. Hotel staff and concierge were very helpful. Can't really go wrong at a JW Marriott, this lives up to the standard.

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Helpful?
Thank Chitravel33
Toronto, Canada
Reviewed 1 week ago

This is a great hotel in Union Square area - close to everything - shopping, restaurants, coffee shops...Visited some friends and this is a good spot to meet. Lounge served delectable dishes and drinks. Rooms are clean and staff were friendly and courteous.

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Helpful?
Thank MissTabbs
Management response:

Dear MissTabbs, We are thrilled to hear that you had a wonderful stay at our hotel and had the opportunity to take advantage of our incredible location, close to world-class shopping, restaurants and coffee shops. We are excited to pass on your comments to our staff and we hope that you will have the chance to vacation with us again...

Redondo Beach, California
Reviewed 1 week ago via mobile

Started with the colorful beet arugula salad. Tantalized the taste buds with the walnuts, goat cheese and peppery arugula! Main entree was risotto with peas. Creamy but not heavy. Hard to not take in several spoonfuls, portion is generous. Try the bottled ginger ale with agave; about 1/3 the normal grams of sugar. This is my go to restaurant in...

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Helpful?
Thank Mary W
Management response:

Dear Mary W, We are so glad to hear that you had a wonderful dining experience with us. Thank you very much for taking the time to share your kind comments. We hope that you will have the chance to join us again soon. Thank you and kind regards, Debbie Bonafede General Manager

London, England, United Kingdom
Reviewed 1 week ago via mobile

Was allocated a huge room but it was dingy, with shabby carpeting and furniture. I asked for foam pillows and they left the feather ones in the closet which made me sneeZe every time I opened the closet. Loudest fan system ever but the room never properly cooled down at night. And the hallway noise was horrific. It's also far...

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Helpful?
Thank Stacey T
alex9297, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Good Afternoon Stacey T., Thank you for submitting your feedback in regards to your recent stay with us. Our sincerest apologies for your experience at your property! We will be following up with our improvement teams on your comments to ensure these issues are addressed moving forward into our full property renovation starting in just a few weeks. We are...

Washington, District of Columbia, United States
Reviewed 2 weeks ago via mobile

Nice large rooms, very clean, nice TV service with Internet options, great service, fine exercise room, which was heavily used at 6 am during my stay. Close to shopping, transportation. Good location for conferences.

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Helpful?
Thank Bob M
Management response:

Dear Bob M, Thank you very much for sharing your comments about your recent stay. We are so glad to hear that you enjoyed the rooms, our staff service and fitness center during your stay. We are excited to pass on your kind comments to our staff. We hope that you will get to stay with us again in the...

Reviewed 2 weeks ago

My daughter and I loved the room with a view. We loved the floor with a room that was open all day with coffee and a place to relax. The staff were very easy to talk with and so accommodating. The location was close to everything we wanted to see and great restaurants. Staying again next weekend.

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Helpful?
Thank Teresa S
Management response:

Dear Teresa S, Thank you very much for sharing your kind comments about your recent stay with your daughter at our hotel. We are so excited to hear that you will be returning to stay with us again this weekend! Please do not hesitate to contact us if we can make your trip better in any way. Kind regards, Debbie...

Chicago, Illinois
Reviewed 2 weeks ago

I checked in very late at night; the doorman was exceptionally pleasant, as was the man at the check-in desk. My room was nice-sized and had good amenities. My only complaint was the condition of the walls. The room was in desperate need of a paint job as there were excessive scuff marks. It really looked bad. The exercise room...

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Helpful?
Thank OakParker98
Management response:

Dear OakParker98, Thank you very much for the comments about your stay with us. We are so glad to hear that you enjoyed the staff service, amenities and exercise equipment.Thank you also for your feedback about the walls in the sleeping rooms. We are very excited that we will be undergoing a full Rooms Renovation, beginning at the end of...

Fayetteville, Arkansas
Reviewed 2 weeks ago

I was all set to give this Marriott a really good review until the last day. We had a really nice four night stay with friendly service, clean room, nice lounge access, good drinks at the bar and knowledgable directions. All good. We had planned on taking BART to the airport but upon finding out that it didn't start early...

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Helpful?
Thank ca2jo2
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Thank you for taking the time to give us your valuable feedback in regards to your recent stay. I am very happy to hear of the positives during your stay, and also want to apologize for the mishap at departure time. We will definitely use this as a learning opportunity for the team. Please reach out to the hotel if...

Reviewed 2 weeks ago

This hotel is starting a much needed remodel in April. They had pictures on display --- and it appears things will be much improved. The location is great. Right in Union Square, the cable car line is around the corner, and service was pretty good. Breakfast in the executive lounge was excellent (though not available Friday-Sunda). The rooms do not...

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Helpful?
1Thank momsters_inc
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Thank you for your feedback about your recent stay! As you noted we will begin renovating all of our guest rooms at the end of April. We are very excited to show off our new rooms to our guests. We hope if your travels bring you back to the bay you will give us another chance to gain your loyalty....

Minneapolis, Minnesota
Reviewed 3 weeks ago via mobile

I'm not picky but this hotel is not worth the premium. I'm a platinum elite Marriott member, and Booked a weekend on points and assumed the premium for the JW would be worth it. E.g., amenities, breakfast, etc. Not the case... this is an antiquated property that is worse than the other two Marriotts in town. My biggest gripe is...

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Helpful?
Thank dwatson0101
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Hello dwatson0101, Thank you for your prompt feedback and your loyalty to our company. I sincerely apologize for the experience you had with us. Our lounge has no food service during the weekend, which is displayed on our website. There should have been 2 bottles of water inside your room and you can request water bottles at any time. Please...

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May 7 May 8
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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Region: United States > California > San Francisco > Union Square
Price Range: $315 - $768 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
Reservation Options:
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco
Hotel Style:
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#36 Luxury Hotel in San Francisco
#37 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott San Francisco Union Square staff and other travellers.
12 questions
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Questions? Get answers from JW Marriott San Francisco Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors will of course give you a better view of the city square”
MissTabbs, 15 Apr 2017 | Read review
“If you have to stay here ask for a room or suite on a higher floor and in a corner. Nice views and plenty of sunshine.”
Linds595, 20 Mar 2017 | Read review
“We've stayed here at least 6 times and never had a bad room.”
Kristinkae, 13 Mar 2017 | Read review
“Higher floors are quieter but the corner rooms are chilly when there's bad weather and wind outside.”
LinKo254, 23 Feb 2017 | Read review
“It's a square building, I suppose the more quiet of the four streets you look down on?”
  • GREAT bathroom!
  • Entry into guestroom
  • King-size bed
TravSD, 23 Feb 2017 | Read review
5 of 5
JW Marriott
USD 290* /night
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TripAdvisorUSD 290
CancelonUSD 347
PricelineUSD 290
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Prices are for 1 room, 2 adults
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