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JW Marriott San Francisco Union Square

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515 Mason Street, San Francisco, CA 94102
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (925)
Room & Suite (471)
Dining (76)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 12/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott San Francisco Union Square
Updated 12/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#73 of 251 hotels in San Francisco
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
When you need a break from San Francisco's vibrant downtown, retreat to JW Marriott San Francisco Union Square, our reimagined luxury hotel. This 4-star property is an ideal choice for a vacation in the heart of Union Square, near notable San Francisco attractions like Chinatown, Fisherman's Wharf, Ghirardelli Square and the Financial District. Give your energy a boost with an invigorating workout in our hotel's modern fitness center or enjoy fine dining in our delicious restaurant, Level III, featuring locally sourced San Francisco cuisine and artisanal cocktails.
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Property amenities
Electric vehicle charging station
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Valet parking
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Meeting rooms
Baggage storage
Concierge
Convenience store
Executive lounge access
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Hair dryer
Room service
Safe
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Green
Languages Spoken
English
Hotel links
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2178Reviews29Q+A100Room tips
Traveller rating
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Popular mentions
Chaya S wrote a review 15 Oct
Minnetonka, Minnesota158 contributions63 helpful votes
This is not the JW Marriott experience that I have experienced at other locations before. Quite a few excuses about Covid protocol for not being able to accommodate our requests. Shout out to the team down in valet, who were very personable and helpful.
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Date of stay: July 2021
Value
Cleanliness
Service
Room Tip: the higher the better
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Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded 3 days ago
Dear Chaya S, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. We are thankful for your feedback, and we will use it to improve our guest experience. We hope to have another chance to provide you with the enriching experience you deserve. Thank you for choosing us, and we wish you all the best with your travels. Best Regards, Anthony Le Director of Rooms
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ANDY1888 wrote a review 2 Oct
WALNUT34 contributions56 helpful votes
I booked this hotel for Oct 1-4 and stayed in room 1319. The reason I booked this hotel as the Ambassador rep told me that they concierge lounge is currently closed but they will offer breakfast for two for Marriott Ambassador members. However, this was not the case even though the rep looked up the website. I cannot get ahold of Anthony Le and I will file a complaint with the Better Business Bureau, Consumer Affairs and Anthony Capuano as I tried to rectify this with the hotel and the Ambassador rep and they are not willing to resolve this misleading information.
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Date of stay: October 2021
Value
Service
Sleep Quality
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Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded 2 weeks ago
Dear ANDY1888, We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Best Regards, Anthony Le Director of Rooms
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stocway wrote a review Sep 2021
Los Angeles, California82 contributions28 helpful votes
This location is a dump. I cannot believe they attach the JW brand to this hotel. They use “Covid protocols” as an excuse to provide less than mediocre service. I had to call the service line 3 times and let the phone ring and ring before anyone even answers. They offer check in through the app however never send you the app based key to your room so we had to physically check in at the front desk where they only had 1 employee to handle all check in and check outs. Be prepared to wait. Staff was not rude however not friendly either. Extremely disappointing stay. I will not be back.
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Date of stay: September 2021Trip type: Travelled on business
Room Tip: Pick a different hotel
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Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded 4 weeks ago
Dear stocway, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced during check-in. We are thankful for your feedback, and we will use it to improve our guest experience. We hope to have another chance to provide you with the enriching experience you deserve. Thank you for choosing us, and we wish you all the best with your travels. Best Regards, Anthony Le Front Office Manager
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eightblack wrote a review Sep 2021
Denver, Colorado91 contributions36 helpful votes
I love JW Marriott - I still think their property in Hong Kong is one of my all time favorite hotels. I just felt that the SFO property is a bit tired - especially the lobby and ground entrance. It doesnt “feel” like a JW. The lobby is uninspiring and lacks any real atmosphere. It certainly is very clean and it was the first time traveling domestically that the bar staff asked to see my vaccination card. It was the same when I went out for dinner. No dramas. The rooms on the other hand are excellent - I like the completely separate walk in bathrooms, shower was large and had twin shower heads (good pressure) and rooms are spotless. Only downside is that there isnt really a comfortable chair to sit in and read - its more like a bar stool. I’d stay here again in a pinch. If you hold any sort of status with Bonvoy, dont expect too much - I asked for a late check out (eg 12pm) and there was a lot of tapping at the screen and a sort of “ok, shouldn’t be a problem”.
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Date of stay: September 2021
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip: I dont think it matters - all rooms are well fitted out and spotless
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Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded 4 weeks ago
Dear eightblack, Thank you for sharing about your stay at JW Marriott San Francisco Union Square. We are sorry you were disappointed with some aspects of your stay. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of our hotel. We are pleased to let you know that improvements to various areas are scheduled on a rotating basis, and your feedback will be shared with the appropriate individuals as we plan for the future. We hope to see you again soon. Best Regards, Anthony Le Front Office Manager
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Valerie W wrote a review Sep 2021
Atlanta, Georgia95 contributions74 helpful votes
I had a delightful stay at this hotel during a recent visit to San Francisco. The hotel is clean as a whistle. It's been a while since I've lodged at such a clean facility. The staff are the best especially Daryl and Anthony (front desk), Novine (bellman). I used the fitness center daily during my stay which was well equipped with state-of-the art equipment. The hotel offers free laundry services for workout clothes which was a FANTASTIC perk. The location is perfectly situated near highly rated restaurants, Starbucks, the cable car, trolly, high-end shopping. The hotel is only a few miles from the Fisherman's Wharf. I look forward to staying at this very beautiful and very well managed hotel in the near future.
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Date of stay: September 2021Trip type: Travelled with friends
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Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded 4 weeks ago
Dear valeriew880, Thank you for sharing about your stay at JW Marriott San Francisco Union Square. We appreciate the flattering remarks and are glad you enjoyed your time with us. Situated in Union Square's thriving neighborhood, we offer our guests access to all the exciting attractions of San Francisco. We want our guests to leave well balanced and with replenished spirits, and we are pleased that our clean and comfortable rooms and well-equipped fitness center enhanced your visit. We hope to see you again soon. Best Regards, Anthony Le Front Office Manager
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PRICE RANGE
USD 199 - USD 506 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott san francisco union square hotel san francisco, san francisco jw marriott, marriott san francisco, san francisco marriott, pan pacific hotel san francisco
FORMERLY KNOWN AS
Pan Pacific Hotel
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Theater District / Union Square / Lower Nob Hill
NUMBER OF ROOMS
344
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Frequently Asked Questions about JW Marriott San Francisco Union Square
Which popular attractions are close to JW Marriott San Francisco Union Square?
Nearby attractions include San Francisco Urban Adventures (0.5 km), Marrakech Magic Theater (0.3 km), and San Francisco Playhouse (0.09 km).
What are some of the property amenities at JW Marriott San Francisco Union Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at JW Marriott San Francisco Union Square?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at JW Marriott San Francisco Union Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott San Francisco Union Square?
Yes, valet parking is available to guests.
What are some restaurants close to JW Marriott San Francisco Union Square?
Conveniently located restaurants include Tacorea, Lapisara Eatery, and Liholiho Yacht Club.
Are there opportunities to exercise at JW Marriott San Francisco Union Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at JW Marriott San Francisco Union Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at JW Marriott San Francisco Union Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does JW Marriott San Francisco Union Square offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.