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Kimpton Sir Francis Drake Hotel

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Kimpton Sir Francis Drake Hotel
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3,074 Reviews from our TripAdvisor Community

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Showing 2,732: English reviews
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Denver, Colorado
Reviewed 4 days ago NEW

Last Spring my husband and I spent 4 or 5 days and we would have preferred going anywhere but this hotel. I read some great reviews before we arrived for our spring break. The staff were rude at the front desk, not welcoming or friendly or helpful, not a great way to start and it never really got better than...

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Helpful?
Thank MrsTG2013
David V, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review

Thank you for your review MrsTG2013, we appreciate the feedback. I am very sorry that your visit last year got off to a rocky start! We have worked hard to ensure our team is empowered to make sure every guest enjoys themselves and it seems like we missed the mark. I hope you can give us another chance in the...

Reviewed 5 days ago NEWvia mobile

As I'm sitting in this hotel room writing this review there is smoke coming out of my ears. I checked in last night and gave my card for the incidental hold. Instead of taking $100/night of my stay, the hotel depleted my entire bank balance down to zero. After about 2 hours (following 14 hours of a terrible trip here)...

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Helpful?
1Thank Stephanie P
David V, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review

Stephanie P, Wow, this sounds awful - I am so sorry. I have adressed this with our team and someone should be reaching out to you any minute, but I want you to know that we are going to do everything in our power to make this right for you. I appreciate you bringing this to my attention and we...

Reviewed 5 days ago NEW

This hotel is in a great location right on Union Square and that is where the good bit ends. We arrived only to find two flights of stairs up to reception. We later found out that there is in fact a lift from street level but this was so poorly signed that we missed it on arrival.There was a man...

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Helpful?
1Thank Diane R
David V, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review

Diane R, Thank you for this feedback, I really appreciate you taking the time to let us know how your visit went and I am happy to hear the location was a good fit. I am truly sorry that we did not meet your expectations, I'm sure you can understand that this is never our goal. From my perspective, it...

San Juan, Puerto Rico
Reviewed 6 days ago NEW

We previously stayed at the Kimpton Epic in Miami, which is very modern, clean and high-end, so expectations where high when we booked this hotel for a leisure weekend in San Francisco. What a disappointment, I should have read the reviews first. My husband even considered an early check-out and move to the nearby Marriott or Westin, but our trip...

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Helpful?
1Thank CamilleCardona
David V, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review

Oh no, CamilleCardona, I am so sorry we did not meet your expectations on your recent visit. Our main goal is to make sure all of our guests enjoy themselves, and it is unfortunate we couldn't make that happen for you. We would love to show you some of our larger rooms and make this up to you in the...

London, United Kingdom
Reviewed 1 week ago

There is little positive to write about this hotel.I like Kimptons in general but this one has a lot of work to bring to the standard of the chain. Firstly, the Beefeater greeting makes the experience feel like a touristy attraction, especially when they make little to no effort to help you with your bags. The receptionist was curt and...

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Helpful?
1Thank andmoz
David V, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review

andmoz, Wow, I am so sorry you were not happy with your recent visit to the Sir Francis Drake! Our Beefeaters are a strong tradition at our hotel, but I can understand if their classic attire is not for everyone. I will be discussing your comments with our team, as the treatment you described is not in line with the...

Pasadena, California
Reviewed 1 week ago

The positives are the location and the staff. The glaring negatives include the very dated decor, uncomfortable bed and the small bathroom. I so wanted to like this property but after a 3 night stay I was unimpressed. Other Kimpton properties I've experienced were much more enjoyable.

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Helpful?
1Thank Rgraham187
David V, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review

Rgraham187, I am truly sorry we did not meet your expectations during your recent visit with us, this is always tough for me to hear. We train our team to assist with issues like the ones you mentioned, because our main goal is to make sure you are enjoying yourself during your time here - I am so sorry we...

Melbourne, Australia
Reviewed 1 week ago via mobile

Loved our time at this historic hotel. Centrally located with great views and amenities, this is a must-stay. The concierges are particularly helpful, as are other staff. Be sure to ask for a room on the upper floors with a view of Union Square. The night lights look lovely.

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Thank Antonius-Pax
Paris, France
Reviewed 1 week ago via mobile

Nice hotel (the lobby is really nice), with a perfect location. The room itself was quite small, with a poor sound isolation (I was just in front of the elevators...) and a very small bathroom, even though the bedding was comfortable. Good points were complimentary tea/coffee available in the lobby in the morning (but no facilities in the room) and...

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Thank Olivier D
Rome, Italy
Reviewed 1 week ago via mobile

Good location just steps away from Union Square and an impressive lobby with bar. But dated rooms and staff not up to Kimpton standards especially given the rates and expectations. Definitely needs some work.

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Helpful?
Thank Alwabra
David V, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review

Thank you for your review, Alwabra, I really appreciate the feedback and I am happy to hear that our location was a good fit! We will address your comments with our team and make sure we do our best to win you back in the future. Sincerely, David von Winckler Director of Operations

North Attleboro, MA USA
Reviewed 1 week ago

The entrance and lobby of this hotel have an elegant, old-world charm. A very relaxing place to sit, have a drink, and people watch. The staff, from the doorman to the friendly, helpful front desk employees were great and very welcoming. The hotel is in a great location in Union Square, within walking distance of great shopping, the trolley turnaround,...

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Helpful?
Thank Dana H

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Kimpton Sir Francis Drake Hotel, housed in a landmark building in the heart of Union Square, is quintessential San Francisco: exciting, romantic, timelessly elegant and unique. The ornately decorated lobby, old-world hospitality, and Tom Sweeney, the hotel's infamous Beefeater doorman, transport you to another time and place. The legendary Starlight Room, the adjacent Scala's Bistro and unmatched hospitality complete the picture to create an unforgettable San Francisco experience. ... more   less 

Additional Information about Kimpton Sir Francis Drake Hotel

Address: 450 Powell Street, Union Square, San Francisco, CA 94102-1504 (Formerly Sir Francis Drake Hotel)
Region: United States > California > San Francisco > Union Square
Price Range: $299 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kimpton Sir Francis Drake Hotel 4*
Number of rooms: 416
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Also Known As:
Kimpton San Francisco
Sir Francis Drake Hotel San Francisco
Drake Francis Sir
Hotel Style:
#17 Green Hotel in San Francisco
#46 Luxury Hotel in San Francisco
#58 Business Hotel in San Francisco
#70 Romantic Hotel in San Francisco
#75 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Kimpton Sir Francis Drake Hotel staff and other travellers.
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Questions? Get answers from Kimpton Sir Francis Drake Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Want a great room, Stay at another hotel!!”
MrsTG2013, 19 Apr 2017 | Read review
“Ask for a room away from the street and check the bathroom size.”
dianer628, 18 Apr 2017 | Read review
“Higher floor the best!”
glpzzz, 5 Apr 2017 | Read review
“Rooms facing front of hotel are louder from the city sounds on the street below”
KittyTer, 4 Apr 2017 | Read review
“06 rooms are on the corner, so you get a double view of the city”
HappyDiva, 28 Mar 2017 | Read review
5 of 5