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Sheraton Fisherman's Wharf Hotel

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3,731 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Fisherman's Wharf Hotel
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Showing 3,099: English reviews
Calgary, Canada
Reviewed 18 February 2013

We recently stayed at the hotel and arrived later in the day (appx 6pm). The lone woman at the checking counter greeted us, but said that we were only to receive two beds vs the King we specifically requested ahead of time. (No response to a previous e-mail request) Good thing we had our confirmation as she was a tad...

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Helpful?
Thank Nexxem
Ashley D, Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

We appreciate you taking the time to share your valuable feedback with us at the Sheraton Fisherman’s Wharf. It is a disappointment to read that you encountered issues with check-in and we will look into any additional training that may be needed at the Front Desk. We do our best to accommodate for room type requests and we typically can...

Reviewed 18 February 2013

We stayed in San Francisco for our vacation and priced our room through Priceline. We expected alot for a 4 star hotel. We thought the location was excellent. The valet parking was pretty expensive, but if we parked ourselves it was the same price. The desk was courteous and helpful. The concierge was very helpful as well. the room was...

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Helpful?
Thank buffalomoo
Ashley D, Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Thank you for taking the time to connect with us at the Sheraton Fisherman’s Wharf. We are pleased to hear that you found our location to be perfect for all that San Francisco has to offer. Thank you for sharing your accolades for our associates, we appreciate hearing that their hard work was acknowledged. I have shared your comments regarding...

Reviewed 16 February 2013

We had a couple of days here on our way back to the UK. Lovely big room and superbly comfortable bed, and nice fluffy towels. The concierge staff cld not have been more helpful and the hotel had a very pleasant atmosphere. The heating/aircon unit in our room was the noisiest ever so we turned it off - oucky it...

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Helpful?
1Thank mindyournose
Ashley D, Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Thank you for taking the time to share your review. We are delighted to hear that you enjoyed the large guestrooms, Sheraton Sweet Sleeper Beds with fluffy pillows and the helpful and attentive staff. I have shared your comments regarding the HVAC unit in your guestroom with our Engineering Department and we will look into this matter immediately. Thank you...

Cassidy, British Columbia, Canada
Reviewed 16 February 2013

I did not think that this hotel lived up to the Sheraton name at all. The price was decent, but add on all the extras and it was disappointing. Parking.. extra. Internet access.. extra. The room was clean, but small. No extras in the room, like I've come to expect with less expensive hotels. I have no complaint with staff,...

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Helpful?
Thank JohnHubbard
Ashley D, Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

We are disappointed to read that you did not have the experience we strive to provide to our guests. Parking is very limited in the condensed city of San Francisco and I can assure you that our parking prices are very comparable to hotels in the area. We are pleased to hear that the room was clean and that the...

Newport, Rhode Island
Reviewed 16 February 2013 via mobile

Pretty nice place for the price too. Cons: They did not have coffee in the lobby and the parking lot validation was kind of a hassle. The wi- fi didn't work even though they sent a technician to the room at 10:00 pm -- I do give them points for trying.

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Helpful?
Thank Moondr
Ashley D, Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Thank you for choosing the Sheraton Fisherman’s Wharf for your hotel stay in San Francisco. We appreciate your feedback and will discuss the option of providing coffee in the hotel lobby at our next staff meeting. We are sorry to hear that you encountered issues with your internet and are discouraged that there was not a solution to this issue....

Calgary, Canada
Reviewed 15 February 2013

Stayed here with my girlfriend for 2 nights before flying back to Canada after a Pebble Beach golf trip. The staff were very friendly and helpful when we asked for suggestions on what to do in the area. The rooms are very nice and spacious, we had a king bed and it was AMAZING. Location is very good if you're...

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Helpful?
Thank Josh S
Ashley D, Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

It is such a delight to read reviews from guests who experienced more of the local area then just the typical attractions. We always advise heading off the beaten path and our concierge team would be happy to provide some great suggestions. Thank you for your comments regarding the friendly and helpful staff, clean and spacious guestrooms and the Sheraton...

Edmonton, Canada
Reviewed 14 February 2013

We stayed here for a week in October and enjoyed it thoroughly. It was close to everywhere we wanted to go and the room was very comfortable. The only downside was that we had a view of the rooftop units but, since we didn't come to San Francisco to hide out in our room, it wasn't much of an inconvenience....

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Helpful?
Thank bwhitford
Ashley D, Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Thank you for your recommendation and review of our San Francisco hotel. We are delighted to hear that you enjoyed the comfortable rooms and the convenient location to local attractions. Thank you again for your feedback and we hope to see you again soon.

Sacramento
Reviewed 12 February 2013

Can't beat the location and great staff..when they found out it was my birthday they offered me chocolate covered cherries or champagne. When I said the chocolate covered cherries and my husband said champagne the girl who was checking us in said she would send us both and she did!!! It was so thoughtful...made up for the high cost of...

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Helpful?
Thank JVG28
Ashley D, Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Thank you for taking the time to connect with us and to share your feedback. A very special happy belated birthday to you from our entire team here at the Sheraton Fisherman’s Wharf. We are so delighted to hear that you enjoyed the chocolate covered cherries and champagne as a special treat on your special day. We apologize for the...

Reviewed 10 February 2013

We stayed at the Sheraton for four nights and we were not dissappointed. The location was brilliant, the staff were brilliant, especially the cleaners and concierge staff. The free wifi was really useful. Would recommend this hotel to others.

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Helpful?
Thank Soniarhall
Ashley D, Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Thank you for sharing such a delightful review with us. We are very appreciative of your feedback and cannot wait to share this review with our entire team here at the Sheraton Fisherman’s Wharf. Thank you for your comments regarding the convenient location, “brilliant” staff and the other amenities offered at our hotel. Thank you for your recommending our hotel...

SHREWSBURY
Reviewed 10 February 2013 via mobile

I had the good fortune to stay here for 5 days in January. After ready many reviews, i cannot see what people are complaining about. The hotel is located 1 block from Fishermans Wharf, has a bus stop across the road, a nice 2 block walk to a tram line and a rail car stop is just outside. Getting around...

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Helpful?
Thank AUDILBDM
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear AUDILBDM, many thanks for the review of our hotel and the 5-star rating! I was very pleased to hear you enjoyed our location and friendly staff. I hope you were able to see all the sights of San Francsisco during your 5-day visit and that you can plan a return visit soon. Take care, safe travels and warm regards,

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Staying in Fisherman’s Wharf

Neighbourhood Profile
Fisherman’s Wharf
Packed with family-friendly entertainment, quality hotels, and good food, there’s something for everyone at Fisherman’s Wharf. From street performers and historic cable cars to art galleries and museums, a postcard-worthy photo is available on every corner. Bring your appetite: seafood lovers will be rewarded with Dungeness crab and sourdough bread bowls, while Ghirardelli Square will satiate anyone’s sweet tooth after a day at Alcatraz and the Golden Gate Bridge. Don't forget to say hello to the adorable sea lions that make this neighbourhood a true San Francisco treat.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 

Additional Information about Sheraton Fisherman's Wharf Hotel

Address: 2500 Mason Street, San Francisco, CA 94133-1450
Region: United States > California > San Francisco > Fisherman’s Wharf
Price Range: $203 - $534 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Reservation Options:
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf
Hotel Style:
#43 Green Hotel in San Francisco
#49 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Fisherman's Wharf Hotel staff and other travellers.
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Questions? Get answers from Sheraton Fisherman's Wharf Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book Elsewhere”
 of 5 bubbles MarkF889, 2 Dec 2016 | Read review
“Find a different hotel”
 of 5 bubbles 702rosag, 2 Dec 2016 | Read review
“Stay on the top floor; the noise from the rooms above is very loud”
 of 5 bubbles UsingCommonSense, 29 Nov 2016 | Read review
“My room was facing the bay bridge, but you can also see the bus yard, but it wasn't noisy”
 of 5 bubbles pgdulce, 28 Nov 2016 | Read review
“Far from street, far from doors”
 of 5 bubbles JenB500, 28 Nov 2016 | Read review
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