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Hilton San Francisco Union Square

Hilton.comUSD 232*
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GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 242*
USD 232*
USD 242*
USD 232*
USD 242*
USD 232*
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Hilton San Francisco Union Square
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2,179 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton San Francisco Union Square
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Showing 1,734: English reviews
Columbus, Ohio, United States
Reviewed 5 days ago NEW

Excellent overall. Service was excellent. Concierge was helpful, Location was exceptional. Look Forward to future visits. Certainly would recommend to friends. Room Maintenance was excellent Could Use More lighting in the Bar Area in the room.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
3Thank H4497YIjamesb
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

H4497YIjamesb, thank you for your feedback. We are delighted to hear that you received excellent service from our team that you had a great stay! We are also glad that you were able to explore the nearby attractions in San Francisco with ease. We appreciate your comments and hope to welcome you back again soon.

Dallas, TX
Reviewed 6 days ago NEWvia mobile

The location is very good in the middle of Union Square. The property itself has been "renovated" but some rooms are still old and the "renovated rooms" are only average. Service at the take out/quick take out place is really lacking. They are slow and don't know what they are selling. They don't know how to ring up certain items....

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Helpful?
1Thank BellaDonnainDallas
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

BellaDonnainDallas, thank you for taking the time to share your feedback with us. We are very sorry to hear that our service fell short on your expectations. We strive to provide the best experience for our guests and we are sorry that we fell short here. We appreciate your comments and we would love the opportunity to ensure you have...

Reviewed 6 days ago NEWvia mobile

Colleagues and I stayed from Wednesday evening to Saturday morning. I stayed on 17th floor in a room with a king sized bed and small couch. Everything seemed very new and clean. Housekeeping was wonderfully efficient. Front desk and concierge were helpful with our questions about transportation and local restaurants.

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Helpful?
2Thank Meneelyb
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Meneelyb, thank you for your feedback. We are happy to hear that you and your colleagues enjoyed your rooms. We are also glad that our Front Desk and Concierge teams were helpful throughout your stay. We look forward to see you again very soon.

Tampa, Florida
Reviewed 1 week ago NEWvia mobile

Recently stayed at the Hilton Union Square for a three day getaway to SF. It was a very smooth and pleasant experience from the moment I checked in and until I checked out. Not only did they allow to me to check in early after a five hour flight and a one hour layover, but they also honored my request...

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Helpful?
Thank TheLoneTravlr
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear kylefitz, Thank you for taking the time to review our hotel. We are glad that you had a pleasant experience! We are also delighted that you had a nice view of the city. We apologize for the inconvenience of the TV channels. This has been shared with our Property Operations team to ensure we are getting good service throughout...

United States
Reviewed 1 week ago NEWvia mobile

I had one of the best experiences if not the best. I stay over 30 HILTON hotels a year and this has been the best thus far. Thank you Abdullah for your professional and witty welcome checking in at the front desk. I will definitely return again. PFC

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Helpful?
1Thank PFCPFC1
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

PFCPFC1, thank you for taking the time to share your positive experience with us! We are thrilled that you had such a great time in San Francisco and that Abdullah provided a warm welcome. We cannot wait to welcoming you back!

Nottingham, United Kingdom
Reviewed 1 week ago

Stayed here for a week on business and this is a pretty good hotel. It’s close to the main streets (like Market Street) in San Francisco but the area the hotel is in doesn’t seem that nice at night. Room was a decent size with a nice, comfy bed. Good air conditioning system and free Wi-Fi. Plenty of hot water...

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Helpful?
1Thank AndrewJ25
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

AndrewJ25, thank you for your review. We are glad that our location was good for exploring downtown San Francisco. We are also happy to hear that you enjoyed your room and had and overall comfortable stay. We appreciate your review and we look forward to welcoming you back to San Francisco.

Reviewed 1 week ago via mobile

I stayed here during a conference nearby and paid 6 nights with 330 USD each. For such an price I expect something. I got also a remodeled room but it lacked any modern charm. It was ralatively small and very dark at all day times die to a small window ( room 1618, tower 3). Little charming lighting and wholes...

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Helpful?
1Thank Sven M
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Sven M, thank you for taking the time to review our hotel. We appreciate your feedback regarding your room and we apologize for the condition of your sheets. This is not the norm and we have shared this with our Housekeeping team so that this does not happen again. We thank you again for your comments and we hope to...

Austin, Texas
Reviewed 1 week ago

I had the opportunity to stay at this property again while visiting on business in San Francisco. Today, you can leverage the Wireless Keyless Entry to your room, through the Hilton Hotel phone app. Works quite well... so it was nice to "Check In" to the hotel to beat the lines, and you can go straight to your room. So...

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Helpful?
1Thank GB_InTexas
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

We appreciate you taking the time to review our hotel, GB_InTexas. We are glad that you used Digital Key to by-pass the Front Desk and go straight to your room. We apologize that you did not receive true Hilton hospitality throughout your visit with us. We are happy to let you know that we also offer hydration stations in each...

San Francisco, California
Reviewed 1 week ago

Place smelled very bad. Had a long walk from elevator to room and nearly puked a few times. It smelled like garbage! Disgusting! This was Tower 2 maybe other towers are better. The room was ok, they charge more for rooms with views so you will likely get a view of a parking lot if you are paying standard room...

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Helpful?
1Thank mihai123
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

mihai123, thank you for your review. We are truly sorry to hear about the condition of your hallway to your room. We have shared your feedback with our Housekeeping team to ensure that all of our guests have a great, clean experience. We appreciate your comment and we hope to get the opportunity to make it up to you in...

Reviewed 1 week ago

My room was dusty throughout, you could see a pile of dust on the lamps, so you could tell that this hotel does not do through cleanings. The bathroom left a lot to be desired, where I tried to take a shower and the shower head was clearly broken and a small trickle of water came from the shower head,...

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Helpful?
1Thank Blair G
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Thank you for taking the time to share your feedback with us, Blair G. We are very sorry to hear about the condition of your room. This is not the norm and your feedback has been shared with our Director of Housekeeping to ensure that this does not happen again. We apologize for the level of service you received from...

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04/06/2017 05/06/2017
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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Our hotel is within walking distance to all the excitement of the Bay Area. Whether you're on business or vacation, there's something for everyone in the heart of the city! Among downtown San Francisco hotels, no other destination matches our blend of style, service, and setting. Find yourself within walking distance to famous neighborhoods like Chinatown and Nob Hill, the iconic Cable Cars, fabulous shopping, and dining all located in the heart of the theater district. Our dynamic Hilton San Francisco Union Square hotel features splendid resort-style touches – a heated outdoor pool and whirlpool perched atop the lush 16th floor deck, and delicious dining at the stylish Urban Tavern Restaurant. For corporate guests, we offer over 134,000 square feet of state-of-the-art meeting facilities, where the Bay views are stunning and the service flawless. With its history and grandeur, the Hilton San Francisco Union Square hotel offers everything you need for extraordinary business trips or vacations. ... more   less 

Additional Information about Hilton San Francisco Union Square

Address: 333 O'Farrell Street, San Francisco, CA 94102-2116
Region: United States > California > San Francisco > Union Square
Price Range: $280 - $664 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton San Francisco Union Square 4*
Number of rooms: 1919
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, Orbitz, Cheap Tickets, Priceline, Cancelon, getaroom.com, TripOnline SA, HotelQuickly, HotelsClick and HRS so you can book your Hilton San Francisco Union Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton San Francisco Union Square Hotel San Francisco
Hilton Hotel San Francisco
San Francisco Hilton
Hotel Style:
#18 Green Hotel in San Francisco
#47 Luxury Hotel in San Francisco
#71 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hilton San Francisco Union Square staff and other travellers.
111 questions
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majorca
1 month ago
Greenfield, Wisconsin
United Kingdom
United Kingdom
Belfast, United Kingdom

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Questions? Get answers from Hilton San Francisco Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely pay for the view level rooms.”
  • Panoramic
  • Sunset looking southeast from Hilton
marshcanon, 24 May 2017 | Read review
“We had great views of the pool.”
46lingw, 23 May 2017 | Read review
“Ask for high floor if you are taking Skyline room”
yeetyuens, 22 May 2017 | Read review
“Skyline View Rooms with Balconies are the way to go.”
JasonFromCalifornia, 22 May 2017 | Read review
“Get a higher room, great views”
bddfc67, 22 May 2017 | Read review
5 of 5
Hilton.com
USD 232* /night
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Booking.comUSD 232
Expedia.comUSD 232
CancelonUSD 242
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Prices are for 1 room, 2 adults
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