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Hilton San Francisco Union Square

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1,601 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton San Francisco Union Square
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Showing 1,242: English reviews
Level Contributor
8 reviews
6 hotel reviews
Reviewed 5 days ago NEW via mobile

Besides the wonderful Manhattans and the view from the CityScape lounge, the overnight stay was rather disappointing. Quality customer service was severely lacking due to the impersonal and almost uptight demeanor of the staff. This can typically be blamed on poor management the entire way up as not one staff member I encountered went out of their way to ensure... More 

Helpful?
Thank Andrea S
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear Andrea S, Our Cityscape lounge does have some of the most impressive views that San Francisco has to offer, we are so glad you were able to enjoy them. Your comments regarding our staff, although unpleasant for us to hear, are appreciated and are tied to our continuous process of customer service improvement. We will research what the issue... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW via mobile

This is a popular hotel for corporate events in SF so if you hate crowds, you may not care for it. I, on the other hand, thought it was an advantage. Not only did they ensure our check in was quick, they put us in a junior suite on the 10th floor with a city view at no extra charge.... More 

Helpful?
Thank Redgra
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear Redgra, We're thrilled to hear you enjoyed your stay with us. It's our pleasure to accommodate you to the fullest extent. We love our location too! There's plenty to see and do in San Francisco, and we're right there in the heart of it all. The city is right on our doorstep. With this said, we'd love to see... More 

Singapore, Singapore
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 days ago NEW via mobile

Clean but small rooms. Convenient location. Redeeming Hilton Honors points but wouldn't come back otherwise. We made a wrong turn and ended up in the hotel kitchen on our way to the carpark. The employees we met went out of their way to Ensure we got back on track. We were most grateful and impressed.

Helpful?
Thank michgtan
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear michgtan, We are so pleased to hear that you received hospitable assistance from our employees when you needed directions within the hotel. So glad you also enjoyed our location near so many restaurants, public transportation and great shopping. Please be rest assured that your comments regarding the room décor has been shared with our Executive Team to take into... More 

N/A, Australia
1 review
Reviewed 5 days ago NEW

I was expecting a far more comfortable stay here. Overall the hotel is very basic, no minibar etc. The staff member who checked me in was incredibly rude and impatient and having just arrived from a longhaul flight I would have appreciated a more welcoming attitude. She did however cheer up once she managed to sell me a room upgrade,... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 787tessl
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear 787tessl, Your comments, although unpleasant for us to hear, are appreciated and are tied to our continuous process of customer service improvement. We will research what the issue was on the day that you arrived to see if we can address the problem that occurred. We are very sorry to hear that our hotel fell short on your expectations.... More 

Travellers are raving about these San Francisco hotels

Bratislava, Slovakia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 days ago NEW

I spent there 2 nights in september, the hotel is very unpersonal, staff is very formal and unfriendly, I felt like I am in some kind of factoy, because the lobby was always crowded with people. Parking 56 USD per night is very expensive, but what disappointed me the most was the fact, that when I asked to prepare a... More 

Helpful?
Thank The Don P
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear Don P, We always strive to go above and beyond for our guests. After all, your happiness is our top priority. We will address your service concerns with the appropriate members of our team moving forward. It's still very unfortunate to hear your stay was not up to par with the high standard we're accustomed to here. Our Urban... More 

Limavady, United Kingdom
Level Contributor
223 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 6 days ago NEW

Although the hotel is huge, neither the room nor the bathroom are. They are adequate but bland. There is one very good feature in this hotel, the Sky bar at the top of Tower 1. The drink is expensive, but there is no charge to use the lift as there has been in other high rise hotels we have visited.... More 

Helpful?
Thank Talan7
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Thank you for taking the time to share your experience with us Talan7. Our Cityscape Lounge does have phenomenal views and it is great that you were able visit and enjoy them.We are sorry to hear that your stay was less than excellent. Please be rest assured that your comments regarding the room décor has been shared with our Executive... More 

North Oxford, Massachusetts
Level Contributor
170 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 6 days ago NEW

A top notch hotel in a great location. Yes, it's pricey, but you get what you paid for. Rooms are very comfortable. Hotel has every amenity you can think of. Food in the hotel is overpriced, but the bar on the 46th floor is worth a visit for the view alone.

Helpful?
Thank DoctorKnow85
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear DoctorKnow85, Thanks for your kind words! We're delighted you found our location convenient and accommodations satisfying. Cityscape does have gorgeous views and we are so glad you were able enjoy them. It sounds like a wonderful visit to San Francisco and we can't wait to welcome you in the near future. More 

Vught, The Netherlands
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 days ago NEW via mobile

Enjoyed staying here for Thanksgiving. Cityscape skylounge at 49th floor overlooking San Francisco is a great way to spend the night after a day of sightseeing. Close to shops and tram to go to the piers.i

Helpful?
Thank Ben v
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear Ben v. Thank you for sharing a great experience for other travelers! So glad you enjoyed our location near so many restaurants, public transportation and great shopping! Appreciate the note about the great views too! We look forward to welcoming you back soon! More 

Greenville, South Carolina
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 days ago NEW via mobile

My other home is with the Hilton hotel chain and we received a nice upgrade room in tower 1. The view of the bridged was beautiful. The room was nice and clean and the cleaning staff were quick at cleaning the room. All the staff we met were professional and courteous. Great location if you like to shop and the... More 

Helpful?
Thank John P
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Thanks for sharing your positive experience, John P! We are delighted that you received a nice upgrade - we appreciate you being such a loyal Hilton traveler! We will be sure to forward your comments to our Housekeeping staff as they will be thrilled to hear that you were happy with their services. We are so happy to hear about... More 

Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 days ago NEW via mobile

The rooms were large, rather dated; seems like they haven't upgraded in a while. Our room was extremely humid and water collected on the window and the sills. Arriving late, we didn't feel like transferring rooms. The bathroom sink leaked onto the counter, and every time you turned the water on it sprayed all over including our clothes as we... More 

Helpful?
Thank conklintr
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear conklintr, Herb n' Kitchen is a great option for snacks and light meals at our hotel, it is great that you liked it. We always strive to go above and beyond for our guests. After all, your happiness is our top priority. We will address your service and décor concerns with the appropriate members of our team moving forward.... More 

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our hotel is within walking distance to all the excitement of the Bay Area. Whether you're on business or vacation, there's something for everyone in the heart of the city! Among downtown San Francisco hotels, no other destination matches our blend of style, service, and setting. Find yourself within walking distance to famous neighborhoods like Chinatown and Nob Hill, the iconic Cable Cars, fabulous shopping, and dining all located in the heart of the theater district. Our dynamic Hilton San Francisco Union Square hotel features splendid resort-style touches – a heated outdoor pool and whirlpool perched atop the lush 16th floor deck, and delicious dining at the stylish Urban Tavern Restaurant. For corporate guests, we offer over 134,000 square feet of state-of-the-art meeting facilities, where the Bay views are stunning and the service flawless. With its history and grandeur, the Hilton San Francisco Union Square hotel offers everything you need for extraordinary business trips or vacations. ... more   less 

Additional Information about Hilton San Francisco Union Square

Address: 333 O'Farrell Street, San Francisco, CA 94102
Region: United States > California > San Francisco > Union Square
Price Range: $150 - $636 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton San Francisco Union Square 4*
Number of rooms: 1919
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Booking.com, Orbitz, Hotels.com, Priceline, Agoda, Travelocity, Odigeo and Cheap Tickets so you can book your Hilton San Francisco Union Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton San Francisco Union Square Hotel San Francisco
Hilton Hotel San Francisco
San Francisco Hilton
Hotel Style:
#19 Green Hotel in San Francisco
#47 Luxury Hotel in San Francisco
#72 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hilton San Francisco Union Square staff and other travellers.
93 questions
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United Kingdom
United Kingdom
Belfast, United Kingdom

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Questions? Get answers from Hilton San Francisco Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with a balcony and a view of the city are fantastic!”
 of 5 bubbles evan352, 1 Dec 2016 | Read review
“I gave up a higher floor with a better view to be on the 10th floor with a larger room. It was definitely the right choice for us.”
 of 5 bubbles CharlesD364, 28 Nov 2016 | Read review
“Become a hilton honors member if you want to be in the shorter check in line.”
 of 5 bubbles T5721EWdianah, 23 Nov 2016 | Read review
“Ask for a room with a view..”
 of 5 bubbles 30patricko, 21 Nov 2016 | Read review
“not facing the street”
 of 5 bubbles Krisztina_DBR, 21 Nov 2016 | Read review
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