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Hilton San Francisco Union Square

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Hilton San Francisco Union Square
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1,880 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

A functional business or city break hotel, the highlight of this hotel is the bar on the 46th floor which gives you a superb view of SF particulary at nite, its pretty amazing to be honest and the views are amazing. Functional hotel and value for money

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Helpful?
1Thank Kildarecpl
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

This is my favorite Hilton property in San Fran! I come out monthly for work and I always have a lovely experience! Close to great dining and shopping options in Union Square. This property is always very busy, but the staff are all-around very friendly and efficient, and move things along quickly while also personalizing your experience and time with...

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Helpful?
3Thank Sweetpea287
About Hotel's Favourite Review
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear Meredyth G, It is always wonderful to receive such positive comments from our return guests. We are delighted that our staff provided great service throughout your visit at the Hilton San Francisco Union Square hotel. Herb n’ Kitchen is indeed a great asset to the hotel and we love that you enjoyed it. Our Cityscape Lounge on the 46th...

Australia
Reviewed 2 days ago NEW

After a very difficult week of travelling and then to miss an important connection back to Australia the Hilton kindly organised a birthday treat. It was disappointing to miss some important functions due to a lack of communication by airlines, in addition to lost luggage, so Cynthia thoughtfully organised in my room. Thank you very much Hilton Union Square and...

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Helpful?
1Thank lovetravelexplore
Pittsford, New York
Reviewed 2 days ago NEW

I stayed at this Hilton last summer for a conference and returned to it for another conference this winter. It has a great location, close to lots of actions in SF. It can host a big conference with thousands of people. The room is standard for a Hilton. There is a large lobby with many seats where people can mingle...

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Helpful?
Thank ACMMM00
Chicago, Illinois
Reviewed 3 days ago NEWvia mobile

I really have nothing bad to say about the hotel, other then it is very large. The desk staff were great! My room was quite large, however the bathroom was tiny and came with a strangely placed toilet and an abnormally high counter, which made things a bit challenging. The "cafeteria/fast/convenience" food outlet in the lobby is a fantastic offering...

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Helpful?
Thank Chi_travelgirl99
Sydney
Reviewed 3 days ago NEW

This is the second visit to San Francisco and we have stayed at this hotel both times. It is very well located for Union Square, cable cars and restaurants. The foyer NASA real "buzz" about it at any time of day. The bar is great for pre dinner drinks and also a nightcap.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank R3651UFgarym
California
Reviewed 4 days ago NEW

We were so pleased when Emmy upgraded our room for our anniversary stay at the Hilton San Francisco Union Square. She was very friendly, personable and helpful. She made us feel important and well cared for. This is why we always choose Hilton.

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Helpful?
1Thank Corby D
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear Corby D, Thank you very much for your supportive comments. We are delighted that you received a nice upgrade Emmy will be very gratified to see that she contributed to your overall stay in San Francisco. We value being a part of our guest's holidays and we are honored you chose to spend such a special occasion with us....

New York City, New York
Reviewed 4 days ago NEW

Hotel billed as 4 star - NOT. Size of room was good and location was great. Rooms were bland, not colorful at all. Bedding skirt was tattered. Bathroom vanity was practically non-existent. Wireless Internet service kept disconnecting.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank olmyoung
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear olmyoung, Thank you for taking the time to provide your feedback to us. It is a valued part of our efforts to refine our services and offerings. Customer service is extremely important to Hilton and we will address this issue with our maintenance department as well as with our House Keeping staff. Hopefully you will give us an opportunity...

PDX
Reviewed 4 days ago NEW

We were up sold on a brand new room. We were told for the $20 a night upgrade, we shouldn't pass on this amazing opportunity. We bit. But the room was no bigger than a closet. For the value, I wish we would have gone with a non-remodeled room. The bathroom itself was the size of a half bath. Charging...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Stephanie B
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear Stephanie B, It is only with valuable feedback, such as yours, that we are able to continually improve upon our product and service delivery. Our Front Desk Manager, has been made aware of your concerns and will review proper customer service procedures for upselling room types with more details. We always strive to go above and beyond for our...

Keller, Texas
Reviewed 4 days ago NEWvia mobile

So I've never been a huge fan of Hilton (Most of their properties seem cookie cutter and uninspired) and would never have even considered choosing them over SPG, until the experience I had at this hotel. I confirmed a room with a King size bed, and was supposed to check in at midnight after a long flight headed west. Due...

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Helpful?
Thank ntw2012
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear ntw2012, Thank you for taking the time to write a review. Our Front Desk Team is fantastic and we are so glad they added to the quality of your stay. We are very proud of all of our employees, as they strive to deliver the, naturally inspired, spirit of Hilton for each of our guests. Our Poached restaurant does...

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our hotel is within walking distance to all the excitement of the Bay Area. Whether you're on business or vacation, there's something for everyone in the heart of the city! Among downtown San Francisco hotels, no other destination matches our blend of style, service, and setting. Find yourself within walking distance to famous neighborhoods like Chinatown and Nob Hill, the iconic Cable Cars, fabulous shopping, and dining all located in the heart of the theater district. Our dynamic Hilton San Francisco Union Square hotel features splendid resort-style touches – a heated outdoor pool and whirlpool perched atop the lush 16th floor deck, and delicious dining at the stylish Urban Tavern Restaurant. For corporate guests, we offer over 134,000 square feet of state-of-the-art meeting facilities, where the Bay views are stunning and the service flawless. With its history and grandeur, the Hilton San Francisco Union Square hotel offers everything you need for extraordinary business trips or vacations. ... more   less 

Additional Information about Hilton San Francisco Union Square

Address: 333 O'Farrell Street, San Francisco, CA 94102
Region: United States > California > San Francisco > Union Square
Price Range: $230 - $763 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton San Francisco Union Square 4*
Number of rooms: 1919
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hilton Hotels Direct, Cheap Tickets, Priceline, Expedia and Booking.com so you can book your Hilton San Francisco Union Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton San Francisco Union Square Hotel San Francisco
Hilton Hotel San Francisco
San Francisco Hilton
Hotel Style:
#18 Green Hotel in San Francisco
#47 Luxury Hotel in San Francisco
#71 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hilton San Francisco Union Square staff and other travellers.
101 questions
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Questions? Get answers from Hilton San Francisco Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get one on the city side facing union to get views of the city”
 of 5 bubbles Kildarecpl, 26 Feb 2017 | Read review
“Rooms with a city view or bay view are all excellent”
  • View from the 30th Floor Balcony Rooms
  • View from the 30th Floor Balcony
  • View of Bay from 30th Floor Balcony Room
 of 5 bubbles NovackTravelGuy, 21 Feb 2017 | Read review
“Get an Urban Contemporary Room (refurbished rooms)”
 of 5 bubbles 133prashants, 20 Feb 2017 | Read review
“Ask for a higher floor. Colleagues said the lower rooms weren't updated.”
 of 5 bubbles JayB194, 20 Feb 2017 | Read review
“Upper floors to avoid street and lobby noise”
 of 5 bubbles Nightowl_RN, 18 Feb 2017 | Read review
5 of 5