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Hilton San Francisco Union Square

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Hilton San Francisco Union Square
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1,867 Reviews from our TripAdvisor Community

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Showing 1,458: English reviews
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Los Angeles, California
Reviewed yesterday NEW

I did stay in this hotel before for 4 times No one Hilton hotel in the world which is as bad as this one. breakfast - one croissant and one drink for gold and platinum members for free???, Executive room dos not exist, no room upgrade for free for elite members, 2 free bottles of water for 3 night stay,...

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Helpful?
Thank mjrentsy
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago via mobile

This is my favorite Hilton property in San Fran! I come out monthly for work and I always have a lovely experience! Close to great dining and shopping options in Union Square. This property is always very busy, but the staff are all-around very friendly and efficient, and move things along quickly while also personalizing your experience and time with...

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Helpful?
2Thank Sweetpea287
About Hotel's Favourite Review
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear Meredyth G, It is always wonderful to receive such positive comments from our return guests. We are delighted that our staff provided great service throughout your visit at the Hilton San Francisco Union Square hotel. Herb n’ Kitchen is indeed a great asset to the hotel and we love that you enjoyed it. Our Cityscape Lounge on the 46th...

Reviewed yesterday NEWvia mobile

Getting up early to wonder around the hotel, I ventured out to investigate the neighborhood. Hilton employees were stationed inside and out due to a conference. During my walk, I lost a valuable bracelet. Demetrius, a new hire, saw my bracelet, retrieved it and rushed to return it to me. I so appreciated his kind service and believe he deserves...

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Helpful?
Thank Katherine W
Washington DC, District of Columbia
Reviewed yesterday NEW

My friends and I were visiting San Francisco for two nights. We all had separate arrival times, but I was able to add additional names to my reservation so that the others could get keys while I was already out and about exploring the city. The front desk staff was very helpful and adding names to the reservation was not...

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Thank adonaldson33
Reviewed yesterday NEWvia mobile

Easy access to anywhere you'd want to go in the city. Great staff, great breakfast at Poached, clean and big rooms. Really no complaints! The pool is nice and the rooftop bar is amazing! I have stayed here several times and each time it's been really perfect.

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Helpful?
Thank Kendal L
Seattle, Washington
Reviewed yesterday NEW

Sometime Hilton has great deals for this hotel. While staying in a hotel in San Francisco is always super expensive, you can still find a deal. Of course, this hotel has all the Hilton standards and great location that you cannot easily find the hotel deal around $150, compared with all the others nearby.

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Helpful?
Thank Kangaroooooo
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear Haotian H, Thank you for the amazing review! We're delighted to hear that you had such an enjoyable experience with us at Hilton San Francisco Union Square. We greatly appreciate your comments and will be sure to share them with our team. We'll look forward to seeing you back to the hotel the next time your travels bring you...

Bakersfield, CA, United States
Reviewed yesterday NEW

This Hilton had a very accommodating staff from checking in, to uniformed doormen opening doors going in and out of the hotel! The Skylight Bar was very impressive and the staff genuinely friendly. It was also quite an impressive hotel with the multiple towers and city like walkways. There was a nice bar lobby area that was always hopping with...

Review collected in partnership with Hilton Hotels & Resorts
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Thank 972angied
Reviewed 2 days ago NEW

This hotel is in a very nice area with a number of restaurants, bars & shops close by and within walking distance. The hotel however is extremely busy at all hours of the day. the lobby is very large and is always full of people. I have always been one to want a stress free hotel environment but with all...

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Helpful?
Thank Shaine82
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear Shaine82, Thanks for taking the time to share your recent experiences. We will definitely keep your feedback in mind as we continue to changes at the hotel. We invite you to stay in our newer room as we move towards a fresher, modern product. We hope that the next time you come to San Francisco you will be able...

Fort Worth, Texas
Reviewed 2 days ago NEW

This is a massive hotel, with good proximity to Union Square area. Rooms are adequate, very small but clean. Nice market area in the lobby for really good breakfast/lunch and other items to go. Lobby bar is also fairly nice and spacious and a good spot to grab a drink. The bar on the top floor (40+ floors up) is...

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Helpful?
Thank Bcn11
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear Bcn11, It is always wonderful to receive such positive comments from our guests. Our team truly embraces the spirit of Hilton and is genuinely pleased to see your reinforcing commentary. Herb n’ Kitchen is indeed a great asset to the hotel and we love that you enjoyed it. We are delighted you enjoyed the views from Cityscape on our...

Reviewed 2 days ago NEW

I have stayed at the Hilton on three occasions and its a decent hotel. A lot of people complain about it, but none of the SF hotels are that amazing. Its a really big hotel, with three different towers. The old rooms are a bit dated. If you get a new 'Urban Contemporary Room' its definitely worth the stay as...

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Helpful?
1Thank Prashant S
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear Prashant S, Thank you for your response. We are delighted to hear that you enjoyed your stay and truly appreciate your loyalty. Our newly enhanced Fitness Center has been receiving great customer feedback and we are so happy you had a fulfilling work out there. Poached does offer a fantastic array of delicious breakfast food, there is something for...

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our hotel is within walking distance to all the excitement of the Bay Area. Whether you're on business or vacation, there's something for everyone in the heart of the city! Among downtown San Francisco hotels, no other destination matches our blend of style, service, and setting. Find yourself within walking distance to famous neighborhoods like Chinatown and Nob Hill, the iconic Cable Cars, fabulous shopping, and dining all located in the heart of the theater district. Our dynamic Hilton San Francisco Union Square hotel features splendid resort-style touches – a heated outdoor pool and whirlpool perched atop the lush 16th floor deck, and delicious dining at the stylish Urban Tavern Restaurant. For corporate guests, we offer over 134,000 square feet of state-of-the-art meeting facilities, where the Bay views are stunning and the service flawless. With its history and grandeur, the Hilton San Francisco Union Square hotel offers everything you need for extraordinary business trips or vacations. ... more   less 

Additional Information about Hilton San Francisco Union Square

Address: 333 O'Farrell Street, San Francisco, CA 94102
Region: United States > California > San Francisco > Union Square
Price Range: $229 - $784 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton San Francisco Union Square 4*
Number of rooms: 1919
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Expedia, Cheap Tickets, Priceline, Booking.com and Travelocity so you can book your Hilton San Francisco Union Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton San Francisco Union Square Hotel San Francisco
Hilton Hotel San Francisco
San Francisco Hilton
Hotel Style:
#18 Green Hotel in San Francisco
#47 Luxury Hotel in San Francisco
#71 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hilton San Francisco Union Square staff and other travellers.
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Questions? Get answers from Hilton San Francisco Union Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an Urban Contemporary Room (refurbished rooms)”
 of 5 bubbles 133prashants, 20 Feb 2017 | Read review
“Ask for a higher floor. Colleagues said the lower rooms weren't updated.”
 of 5 bubbles JayB194, 20 Feb 2017 | Read review
“Upper floors to avoid street and lobby noise”
 of 5 bubbles Nightowl_RN, 18 Feb 2017 | Read review
“Get a higher floor room to have unobstructed views of the city”
 of 5 bubbles horusa325, 18 Feb 2017 | Read review
“Find Geraldine -- she was wonderful! Ask for a high floor with a view of the city. Magnificent!”
 of 5 bubbles MrEricJL, 16 Feb 2017 | Read review
5 of 5