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Holiday Inn San Francisco Golden Gateway

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1,743 Reviews from our TripAdvisor Community

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Showing 1,348: English reviews
London, United Kingdom
Reviewed 14 January 2014

Big concrete box affair, I would never have booked this hotel but my manager at work wanted to save money and I got booked into this place against my will. Not a good start to a hotel stay and obviously it makes me even more biased against the Holiday Inn, but nothing in my stay here caused me to change...

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Helpful?
1Thank beachloverfromlondon
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

While most hotels in the city are tall boxes, I wish we had more information about your visit. Usually people book our hotel because it provides a great value. I hope that proves the case for you in the future. Thank you for staying with us.

Medford, Oregon, Usa
Reviewed 8 January 2014

Convenient location to downtown attractions and Fishermans Wharf. Parking is expensive. Hotel restaurant is pricey, $17 for ordinary burger, but comes with a ton of fries. Parking garage is big enough for average SUV

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Helpful?
Thank Andy D
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

Our garage does indeed fit vehicles just over 6'. We have recommendations for local facilities that have higher limits. The price reflects similar garages with in and out privileges and security in San Francisco. Thank you for sharing this feedback.

Portsmouth, United Kingdom
Reviewed 7 January 2014

We stayed here back in July 2013 as part of our Western Discovery (Virgin Holidays) tour. We arrived in the late afternoon and the foyer was very busy and it took a bit longer then our other hotels to get everyone checked in (about 15-20 minutes) - however, as soon as this was done we didn't encounter any further problems....

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Helpful?
Thank sampmiller
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

We appreciate the extensive remarks. Fisherman's Wharf is a great walk downhill, as you said. Coming back up is easy with the cable car, bus, or quick taxi. Thank you for the little Hollywood trivia!

Elk Grove, California
Reviewed 7 January 2014

I stayed here for a week for work. I had to work graveyard shifts. The hotel was told this upon check in. I was put in a room next to housekeeping storage. Storage doors apparently must be slammed at all costs or you are fired at this property. Housekeeping was also hell bent to clean my room knocking and calling...

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Helpful?
2Thank Jim S
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

We had so many opportunities to get it right, and yet it wasn't handled well. I completely understand the Housekeeping issues and look to get that resolved. Thank you for these comments.

Sydney, Australia
Reviewed 4 January 2014

This is a really smart hotel in a great location, but I left the place with a poor taste in my mouth because the staff are truly appalling, they just don't care. The lobby was always maxed out, had to wait ages to check in while staff tapped away on computers not serving any guests. The Bell Hop would never...

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Helpful?
2Thank FC96
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

Your review demonstrates why it takes much more than a recent renovation to ensure a positive experience. While I can clearly picture the numerous requests the Front Desk must have been trying to resolve, it does nothing for those standing in line. I appreciate the candid remarks. Thank you for trying our hotel.

Stockholm
Reviewed 28 December 2013

Stayed three nights in August 2013. (my second visit to SF) I kind of liked this hotel, the location was good. The room was fairly spacious and comfortable. Both the Wifi and air conditioning worked well. The staff were friendly. The check in and check out went fast. Our stay was relaxed and with not that much to say. I...

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Helpful?
1Thank Gyllenbock
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

I’m happy that the location, amenities, room, and service met your needs. It’s hard to get it all right, but it’s worth the effort when we can be your S.F hotel in the future. Thank you for the review.

South West England
Reviewed 28 December 2013

stayed for two nights as part of a tour. Rooms good, big comfy beds and usual facilities. The cable car stop is on the corner so it was very easy to get to and from all the sights. We ate in the hotel one night. Not good. We ordered starter and main course. We waited for ages then both courses...

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Helpful?
1Thank Harvey58
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

It's great to hear that the bed and breakfast part of the hotel was excellent, as well as the proximity to the cable car. I'm a little bothered by your experience at dinner. Consistency seems to be an issue here. Thank you for giving up both the compliments and the food for thought.

Alameda, California
Reviewed 27 December 2013

Wonderful Hotel with great service, good price for Downtown SF. It has a nice location, perfect for our convention. The staff was very friendly and assisted in finding places to go and visit while here like " The Buena Vista" Irish coffee bar, what a treat. The Rooms were spacious and clean and the rooms service quick and loely. My...

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Helpful?
1Thank aaiandrea
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

Ooh, I love going down to that bar for an Irish coffee and a Dungeness crab appetizer. Lots of good people watching across from that park, too. Thank you for writing about the staff. They are a fantastic group to work with. We look forward to your next visit.

Portland, Oregon
Reviewed 20 December 2013

I was in San Francisco a few weeks ago to attend a convention which was being held at the Holiday Inn Golden Gateway, and I was very happy with the place. The room was no different from any major chain hotel; perfectly adequate. What impressed me most favorably was the staff. Invariably very pleasant and attentive. The same with the...

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Helpful?
1Thank LeClef
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

My favorite part of your great review is the recommendation of our staff. Without attentive and friendly service, we'd be like any other hotel. Thank you for that. I also agree with your assessment of the convenience of the cable care and the many choices on Polk Street. We're in a super location.

Edmonton, Canada
Reviewed 20 December 2013

I originally left a review 2 weeks ago ""Great View from the top floors" which was a fair and good review but had to make another review to a dispute that the hotel wouldn't resolve. I checked out of this hotel on November 16, 2013 which it was prepaid by a travel provider. The room was upgraded but at checkout...

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Helpful?
3Thank Wade W
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

I can't imagine what must have been the reason to charge something so far after departure. Without first speaking with the other managers, I can only hope it wasn't a problem with the third party reservation company since the amount sounds a like a night's room and tax. However, this sounds like an ongoing issue that needs further review to...

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Staying in Nob Hill

Neighbourhood Profile
Nob Hill
Swanky and stylish, Nob Hill sits in the heart of the city and is home to amazing architecture and views. The hike to the top can be a challenging workout for those who forego a cable car ride, but they will be rewarded with some of the city’s most beautiful architecture adorning its peak. Originally populated with mansions after the Gold Rush, most if not all were devastated in the 1906 earthquake and fire that followed. Luckily all is not lost; storied hotels and Grace Cathedral surround Huntington Park. Having a drink or dinner while taking in the sunset and views at the "top of the Mark" is tough to beat.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Take a video tour.The Holiday Inn Hotel San Francisco Golden Gateway is located in the center of San Francisco, just steps away from the historic California Cable Car turnaround. Located in lower Nob Hill, the Holiday Inn Hotel San Francisco Golden Gateway is near all major attractions: Golden Gate Bridge, Fisherman's Wharf , a few blocks from Union Square and Chinatown, and the hotel is less than 10 minutes from Moscone Convention Center and a couple blocks north of City Hall/Civic Center. The 26-story, 499 room Holiday Inn Hotel San Francisco Golden Gateway offers fantastic city and bay views. Our tastefully appointed guest rooms begin on the 6th floor of the hotel and all offer flat panel TVs and free wireless Internet access. Cafe' Marlette offers a daily buffet breakfast for quick and easy service, as well as a delicious a la carte menu. Interlude Bar & Grill is a casual bistro and sports bar, with pool tables, and large screen TVs. The Holiday Inn Hotel San Francisco Golden Gateway is the perfect location for business or pleasure in thecity by the bay. ... more   less 

Additional Information about Holiday Inn San Francisco Golden Gateway

Address: 1500 Van Ness Avenue, San Francisco, CA 94109-4606
Region: United States > California > San Francisco > Nob Hill
Price Range: $225 - $458 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn San Francisco Golden Gateway 3.5*
Number of rooms: 499
Reservation Options:
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Also Known As:
Holiday Inn San Francisco Golden Gateway Hotel San Francisco
San Francisco Holiday Inn
Hotel Style:
#77 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn San Francisco Golden Gateway staff and other travellers.
40 questions
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1 month ago
London, United Kingdom
7 months ago
Modesto, California
over a year ago
Minnesnowta

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Questions? Get answers from Holiday Inn San Francisco Golden Gateway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floor 20 or above”
 of 5 bubbles JohnJ362, 16 Mar 2017 | Read review
“Even numbered rooms, higher floors have a great view of Russian Hill and the city”
 of 5 bubbles PamikeG, 10 Mar 2017 | Read review
“ask for a corner room for a great view”
  • view 18th floor
  • view 18th floor
  • Corner view 18th floor
 of 5 bubbles mccannbag, 11 Feb 2017 | Read review
“Upper floors, with no adjoining room - unless you're in a group. Avoid 6th floor pool area.”
 of 5 bubbles michaelcF244XD, 8 Feb 2017 | Read review
“Corner room, high floor.”
 of 5 bubbles JanetS912, 7 Feb 2017 | Read review
5 of 5