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Hotel Carlton, a Joie de Vivre hotel

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Hotel Carlton, a Joie de Vivre hotel
Hotel Carlton, a Joie de Vivre hotel
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2,576 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Carlton, a Joie de Vivre hotel
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Showing 2,232: English reviews
London, United Kingdom
Reviewed 17 April 2012

Firstly, we are backpackers, so our expectations might not be as high as some. But, even if we weren't, this hotel ticked all of the boxes. We tried to check in early and were greeted by humorous and friendly staff. Watch out for the eBay joke if you leave your bags with them before returning to check in. On our...

2Thank tomandfigonetravelin
Reviewed 16 April 2012

My husband and I stayed here in on February 12, 2012. My husband was having surgery on February 13th at St. Francis hospital which is only 3 blocks away. On arrival I was allowed to extend my stay for an additional 2 days at the discount rate I had booked on line of $79.00 which included Valentines Day when they...

1Thank EasykeeperCalifornia
Reviewed 14 April 2012

stayed here for a few days during a 16 day tour, the hotel is decorated in a arabic theme, the rooms are not huge but nice in decor, and we voted the beds as being the most comfortable on our whole trip !! there is a radio alarm in the rooms which plays lots of different musics which was nice,...

1Thank gypsyCannock
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you for sharing your experience at Hotel Carlton with other travelers. We are thrilled that you enjoyed your stay at Hotel Carlton and particuarly that you found the bed so comfortable, the location perfect for your needs and had the opportunity to meet other guests at our evening wine reception.

Melbourne, Australia
Reviewed 3 April 2012

The hotel was well located for Downtown and buses ran to the wharf. Staff were ok, at times they were flippant about concerns. The wireless was down and it was difficult to get answers about when it might be going. The room was clean and well maintained. The wine reception each day was a bonus.

1Thank Mjklions
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

I am glad to hear you enjoyed the location of Hotel Carlton and its proximity to local attractions and the downtown area. I apologize for the problems you experienced with the internet at the hotel. Our provider unfortunately was having trouble the weekend you were visiting and they were not clear as to when the problem would be resolved. We...

Biggleswade, Bedfordshire, England
Reviewed 31 March 2012

My hubbie and I stayed at this hotel in October 2011. We thought it was a good hotel in a good area. It was about 6 blocks from Union Square - well within walking distance! The bathroom was ok, clean but in need of renewing, and the beds were a good size and very clean. The room overlooked I guess...

8Thank choccieluvva
Reviewed 28 March 2012

We had to stay as an alternative. Rooms were small. The picture rail around the room had dust no dirt quarter inch thick. The restaurant was like some sort of grotto. We didn't eat there or rather wouldn't. Only thing going for it there was a great bar next serving great food and good atmosphere if your thinking of using...

Thank dianefox1
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

I apologize that the cleanliness of your guestroom was not up to your standard. I will be sure to review your comments with our housekeeping department so they can work to improve. I am glad you enjoyed your visit to Fly bar and other aspects of the lower nob hill neighborhood.

Dunkirk, IN
Reviewed 27 March 2012

My wife, 7yr old daughter and I stayed here for three nights this past week. Geo and Theo at the front desk were FABULOUS!!!!!! 5 star service from them both. If there bosses read this, PLEASE GIVE THEM A RAISE!!! :-) YES, they were THAT GOOD!!. In fact all the staff were quite helpful. We were greeted from the curbside...

3Thank Cain1970
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We are very lucky to have a wonderful staff at Hotel Carlton. I'm glad Gio and Theo made your stay unforgettable. We hope to see you back the next time you visit San Francisco!

Reviewed 26 March 2012

My husband and I stayed here for 3 nights in July of 2011. When we first got there they couldn't find our reservations, so we had to wait for an hour in the lobby for them to figure it out. The walls betweenthe rooms are super thin and not sound proof. We had to listen to the people in the...

2Thank TravelsFromTN
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

I am sorry about the confusion regarding your reservation. I am glad however that you enjoyed the international theme of the hotel as well as the convenient location near Union Square and public transportation. We hope you decide to return to Hotel Carlton the next time you visit San Francisco.

Chicago, Illinois
Reviewed 18 March 2012

We spent four nights at this nice, friendly, clean hotel only a short bus ride from the major shopping and sightseeing sites of San Francisco. No bus we needed was more than 2 blocks from the hotel. The staff of the hotel was extremely friendly. The free wine each evening from 5:30-6:30 was of good quality. A good opportunity to...

4Thank Mel K
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We are delighted you enjoyed your stay at Hotel Carlton, especially our evening wine reception, the proximity to public transportation and the friendly service of our front desk team. We hope to see you back at the hotel the next time you visit San Francisco.

Reviewed 12 March 2012

I was expecting a nice room with flat TV as advertised on Expedia. But this won't happen. The first room I was offered was on 2nd floor right next to the stairs to the front desk and restaurant on the one side and the elevator on the other side. There was no daylight in the room as there were walls...

1Thank Tripreview2012
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

I am sorry to hear that you were not satisfied with your stay at Hotel Carlton. We have many plans for improvement of the hotel in 2012 and hope you come back later in the year to experience the upgrades including new carpeting in all guestrooms and flat panel televisions on the lower floors of the hotels (the upper floor...

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The historic Hotel Carlton offers an international ambiance paired with outstanding guest service. Built in 1927, this nine-story San Francisco hotel is 3 blocks from the California Street cable car line, 6 blocks from Union Square, 8 blocks from the main entrance to Chinatown and 9 blocks from Civic Center. Complimentary evening wine receptions are held in Hotel Carlton's lobby nightly and feature live music from local artists. In addition, Hotel Carlton provides complimentary wireless internet to all guests; upgraded bandwidth is also available (surcharge applies). Recently renovated, all 161 non-smoking guestrooms at Hotel Carlton feature remodeled bathrooms including decorative floor and wall tiling, new vanities and sinks. The public spaces showcase cross-cultural design that incorporates treasures from Africa, India, Nepal, Laos and Asia. Our restaurant Saha features award-winning Arabic Fusion cuisine. ... more   less 

Additional Information about Hotel Carlton, a Joie de Vivre hotel

Address: 1075 Sutter Street, San Francisco, CA 94109-5817
Region: United States > California > San Francisco
Price Range: $211 - $592 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Carlton, a Joie de Vivre hotel 3*
Number of rooms: 161
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Also Known As:
Carlton Hotel San Francisco
Hotel Carlton San Francisco
Hotel Style:
#3 Green Hotel in San Francisco
#36 Family Hotel in San Francisco
#41 Romantic Hotel in San Francisco
#51 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Carlton, a Joie de Vivre hotel staff and other travellers.
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Questions? Get answers from Hotel Carlton, a Joie de Vivre hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room towards the back side away from the street.”
 of 5 bubbles C3779ASkellyt, 29 Jan 2017 | Read review
“Great location and service”
 of 5 bubbles ElenaTsitovich, 23 Jan 2017 | Read review
“Encourage to obtain a room that does not have an adjoining room with door inbetween.”
 of 5 bubbles nursemanager9, 23 Jan 2017 | Read review
“Marco Polo suite on 9th floor is spacious and relatively quiet.”
 of 5 bubbles Mblaca, 14 Jan 2017 | Read review
“maybe ask for a south side room - that way you get windows with a spacious view.”
 of 5 bubbles Serni253, 2 Jan 2017 | Read review
5 of 5