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Hotel Bijou

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746 Reviews from our TripAdvisor Community

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Showing 461: English reviews
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Reviewed 3 weeks ago

Wow...where do I star? I find this place online and it has GREAT (but misleading) reviews. They say nothing like Be Careful this place is in a rough area... I arrived a little after midnight. The hotel is two short blocks from Bart and I'm not too fearful as I live in a major urban city and take public transportation...

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Helpful?
1Thank Kashunda M
HotelBijou111, General Manager at Hotel Bijou, responded to this review

Dear Ms. Kashunda M, First and foremost, please let me apologize for the experience that you received while staying with us at Hotel Bijou. Safety and Security of our guests is paramount to us. I will be reviewing your narrative to update our processes to ensure that our late arriving guests (after midnight) are taken care of. The hotel will...

Appleton, Wisconsin
Reviewed 4 weeks ago via mobile

I read the reviews going in to our stay at Hotel Bijou but was still a bit overwhelmed. We are from Chicago so are used to all the city has to offer, both good and bad. The homeless situation is tragic! They did not bother us a bit but after staying in an ocean view room the night before and...

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Helpful?
Thank Loopycat13
HotelBijou111, General Manager at Hotel Bijou, responded to this review

Dear Loopycat13, Thank you for your review of our hotel. I wont try to argue with you that our city views can compare to the ocean views you had the previous night. But what we lack in views we try to make up for in service. We work often with the authorities to deal with our surrounding block, but understand...

Philadelphia, Pennsylvania
Reviewed 4 weeks ago

Was in town for a conference and missed the conference rate and didn't want to pay over $300/night. Found Hotel Bijou for less than half that rate and only 1 block from the conference, so I booked right away. The hotel could use some updating, but the bed was comfortable and the bathroom was clean and maybe more recently updated....

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Helpful?
Thank novel1000
HotelBijou111, General Manager at Hotel Bijou, responded to this review

Dear novel1000, Thank you for staying with us during your conference. it is great to hear that our housekeeping staff cleaned your room well. It is also heartening to hear that our Front Desk staff was able to help make your stay more enjoyable. One of the benefits of our hotel is our close proximity to the great sights and...

Reviewed 4 weeks ago

Hotel is very small, the walls are paper thin and everything is pretty dated. At night you can hear everything going on outside/on the street, and you can hear what is going on in the room next door as well. The breakfast was a bag with a packaged pastry, an orange, and a mini water bottle. They served yogurt as...

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Helpful?
Thank Holly L
HotelBijou111, General Manager at Hotel Bijou, responded to this review

Dear Holly L, I am very sorry that your stay with us was a disappointment and that our great service was not enough to turn it around. I will work with our team to make sure we keep our supplies better stocked at all times. While it is true that our rooms are a bit dated in it's current form,...

Athens Greece
Reviewed 4 weeks ago

We were somewhat concerned when we booked Bijou for our stay, but the reasonable rate left us with no other alternatives. San Francisco is exorbitantly expensive and this applies to accommodation as well. Upon arrival we were greeted by a very cheerful and welcoming member of the staff. We were offered a glass of wine; a very nice gesture. Our...

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Helpful?
Thank BencilS
HotelBijou111, General Manager at Hotel Bijou, responded to this review

Dear BencilS, Thank you for your four star review of our hotel. I'm pleased to see that you enjoyed your stay with us and were satisfied with your service and accommodations. We work hard to ensure that our guests truly enjoy themselves while staying with us and we definitely look forward to your return. Regards, Allen Chin General Manager

sydney
Reviewed 19 March 2017 via mobile

Have stayed a few times before and have memories of it being quaint and friendly. Service has declined and the area is very rough. Didn't sleep first night with continual sirens and homeless people who are camped across the street yelling. Whilst it is close to Market st and shopping area I suggest staying away from this area. Rooms are...

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Helpful?
Thank je1972
HotelBijou111, General Manager at Hotel Bijou, responded to this review

Dear je1972, Thank you for your repeat business at Hotel Bijou. We understand that you have many choices and am grateful that you returned to us. If you would be so kind as to elaborate to the decline in service I would be interested in your opinion on the matter. We have had very little turnover at the hotel and...

La Crosse, Wisconsin
Reviewed 17 March 2017

This hotel has very tawny neighbors but it is on the seedy side of the neighborhood. Great location but I did not feel safe and would not have stayed there if traveling by myself. The street noise from the displaced population that resides there was very loud all night and there was no air conditioning to drown it out. The...

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Helpful?
Thank JLPLAX
HotelBijou111, General Manager at Hotel Bijou, responded to this review

Dear JLPLAX, Thank you for your review of our hotel. I am truly sorry that you did not feel safe while staying with us. The hotel is definitely in a good tourist location, but as I say, we were built five feet on the wrong side of the street. We continue to work with our local authorities the best we...

Reviewed 7 March 2017

I love San Fran. There's so much to see and thanks to a great public transportation system it can be easier than you think. Let me start with the hotel location. Close to Union Square. This is the Times Square of San Fran. A hub for shopping, some great food and you can catch bus, train, or trolley close by....

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Helpful?
Thank Anthony M
HotelBijou111, General Manager at Hotel Bijou, responded to this review

Dear Anthony M, Thank you for the great review. As they say in real estate, "location, location, location" and Hotel Bijou does have it. Not only for our leisure travelers, but our business travelers too. I appreciate the positive comments about our staff and rooms. We look forward to hosting you again, the next time you are in San Francisco....

Reviewed 21 February 2017 via mobile

Hotel is in a great location right around the corner from union square, room is very basic and will do you if you don't want to spend too much time in the room , could do with a update and overall makeover,main problem being is there is a lot of homeless people hanging around and asking for cash and making...

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Helpful?
1Thank Matt F
HotelBijou111, General Manager at Hotel Bijou, responded to this review

Dear Matt F, Thank you for your review of our hotel. Trust us in that we have listened to our guests and we have scheduled a reimagining of Hotel Bijou for later this year. Everything is being touched in the hotel to bring it forward to the 21st Century. We will also be opening our new restaurant and bar as...

Philadelphia, Pennsylvania
Reviewed 11 February 2017 via mobile

We booked a room last minute as our travel plans changed. The location was perfect for all we hoped to do during our 36 hours in San Francisco and the room was adequate and clean. Coffee and tea service in the lobby was appreciated as well as the tips and assistance from the desk staff. For basic, cost-conscious traveler this...

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Helpful?
Thank Run2Ski
HotelBijou111, General Manager at Hotel Bijou, responded to this review

Dear Run2Ski, Sometimes unplanned detours can present fantastic experiences while on vacation. I for one am appreciative that you found us and we were able to participate in your time away. I, like the rest of my staff, enjoy giving guests tips on where to go and what to see. While there are the homeless that congregate around our block...

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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Amenities

Highlights
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel Bijou is the most unique of all the Bay Area boutique hotels in downtown San Francisco. Inspired by San Francisco's rich cinematic history, our San Francisco Union Square hotel is adorned with classic movie palace designs and dramatic Hollywood portraits. Each of our 65 comfortable guest rooms in our Union Square hotel in San Francisco is named after a motion picture shot here in the city. Using the original movie stills as decorative accents, Hotel Bijou provides our guests with the most interesting downtown San Francisco hotel rooms while simultaneously keeping you centrally located to everything this exciting city has to offer. ... more   less 

Additional Information about Hotel Bijou

Address: 111 Mason Street, San Francisco, CA 94102-2713
Region: United States > California > San Francisco > Union Square
Price Range: $192 - $409 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Bijou 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Bijou Hotel San Francisco
Hotel Bijou San Francisco
Bijou San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Bijou staff and other travellers.
11 questions
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Questions? Get answers from Hotel Bijou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room that does not face or border Mason street.”
, 1 Apr 2017 | Read review
“For a quieter room, consider asking for a higher floor and one that doesn't face Mason St.”
novel1000, 29 Mar 2017 | Read review
“Some street noise at night”
, 13 Jan 2017 | Read review
“Go for a quad room.”
christinenO2475SQ, 10 Dec 2016 | Read review
“Good accessability”
ZoeT317, 5 Nov 2016 | Read review
5 of 5