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Serrano Hotel

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Serrano Hotel
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2,195 Reviews from our TripAdvisor Community

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Showing 1,911: English reviews
Devon, UK
Reviewed 18 July 2014

We stayed here for 3 nights at the end of a 3 week tour of the western US. Gorgeous hotel, friendly staff and a great central location. Our room, although beautifully furnished, was a little on the small side and we were located next to the lifts so a little noisy. A word of warning to those visiting San Francisco......take...

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Helpful?
1Thank Lynda W
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Lynda, Wow! Three weeks exploring the western U.S. sounds pretty amazing. We’re glad you were able to wind down your tour in our beautiful San Francisco. You know what they say about saving the best for last. We’re thrilled to hear you enjoyed our beautiful hotel, dedicated team, and fantastic location. We apologize for any disturbance noise from the...

Calgary, Canada
Reviewed 18 July 2014

My husband and I spent 2 nights at the Serrano in San Francisco two weeks ago. The front desk team was so great. They act much like a concierge desk, helping us with everything from taxi's/cars, directions, train systems, breakfast etc.. but also just general friendly. Remembering when we would leave or return during the day where we had visited...

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Helpful?
1Thank krysta c
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Krysta, It sounds like you had a fantastic stay and really had the opportunity to enjoy our beautiful city. We love our fabulous, centralized location too. We are thrilled to hear our dedicated team members took excellent care of you during your stay. We love hearing when they take a personal investment in our guests’ interests and go above...

Sacramento, California
Reviewed 16 July 2014

We come to San Francisco a few time each year and like to stay near Union Square. We have tried several places, many of which are very nice. Lately, we keep going back to the Serrano because it is the best deal around. The hotel is charming--especially the lobby where you can sit comfortably in a great atmosphere and likely...

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Helpful?
3Thank Murphthesurf6236
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Murphthesurf6236, We love welcoming back a familiar face, thank you for your loyalty. It’s exciting to hear that after trying several hotels; you prefer our accommodations and value. We’re very happy to hear that our hotel team has always offered you friendly service and our atmosphere is welcoming. Your tips are great; we know future guests will be very...

Toronto, Canada
Reviewed 10 July 2014

This is a great hotel. Older building but upscale experience. I had a problem with internet connection at first but the staff dealt with it immediately and professionally. The staff was very helpful and personable. It's nice to be addressed by name. I especially like the complimentary wine at cocktail hour after coming back from a long day of meetings/conference....

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Helpful?
1Thank BonitaJuanita
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello BonitaJuanita, Thank you for your fantastic review; you’ve made us smile! We’re very happy you enjoyed our location, restaurant and wine tastings. We agree; a glass of wine after a long day is heavenly! Your praise of our hotel team is wonderful to hear. We’ll happily pass your kind words along to everyone, thank you. We hope to see...

North West
Reviewed 10 July 2014

I can only agree with a previous reviewer about the location. It is really good and I can't understand why others have made such a thing about it. In fact, there are homeless all over San Francisco ( and something the authorities really need to resolve) and the hotel is no worse than anywhere else. The lobby is gorgeous. Could...

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Helpful?
1Thank foodieNorthWest
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello, It’s wonderful to hear that you enjoyed your stay with us. You’re thoughts regarding the local area is refreshing, thank you. We’re very sorry for the inconveniences you encountered while dinging at our restaurant. We’ll share your experience with their team; we’re confident they’ll look into the service issue you mentioned right away. We hope to see you again...

Lillehammer
Reviewed 9 July 2014

Stayed at this hotel for two nights and it was ok. It is listed as a four star hotel, but it feels more like a three star hotel. But the hotel has a great location, it is clean and the staff were nice.

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Helpful?
1Thank Terrinda
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Terrinda, We’re very happy you loved our location, cleanliness and service. We’re sorry to hear your overall experience with us failed to impress. We hope to see you again in the future; we’ll continue to work towards earning a 5 star rating from your future stay.

Chester, United Kingdom
Reviewed 7 July 2014

Great central location for exploring the city. Room was clean and, though not overly modern, was exactly as advertised and we enjoyed using the room. Bed's were comfy too. Staff were friendly and helpful, as were the porters and door staff. Can't fault the hotel itself. -As mentioned on here there are a large number of homeless people but that...

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Helpful?
1Thank chester19_13
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Chester, We’re very happy our location proved excellent for exploring the city; there is always so much to see and do in San Francisco. We’re thrilled our hotel team offered you excellent service and our comfy beds were to your liking. Thank you for your breakfast suggestion and feedback. We’re continually striving to improve and your comments are invaluable...

Belmont, California
Reviewed 7 July 2014

This is an old, quaint, small hotel. I agree with other reviewers that the rooms are very small. We stayed here for one night after seeing a play. It is walking distance to theater, good restaurants, and Union Square. Reasonable parking garage next door if you bring a car.

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Helpful?
1Thank KMBelmont
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello KMBelmont, It sounds like you enjoyed a fantastic trip to San Francisco. We’re sorry to hear you felt the rooms were a bit small. Thank you for your parking tip; we know future guests will be very grateful. We hope to see you again in the future.

Chicago, Illinois
Reviewed 6 July 2014 via mobile

The lobby is really nice, but the rooms run a little small, especially since we booked one which was supposed to accommodate 4 people. It wasn't particularly bad, but just a heads up if you need a lot of room. The bathroom also ran out of body shampoo. At least the rooms are clean. We requested numerous stuff (hot water,...

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Helpful?
3Thank violetcraze
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello, Thank you for your praise of our great hotel team; we’ll be sure to pass your kind words along to everyone. We’re thrilled you loved our location, cleanliness and décor. We’re sorry to hear you felt the room was a bit small, and we’ll take your thoughts into careful consideration. We hope to see you again when you next...

Salt Lake City, Utah
Reviewed 4 July 2014

Really nice hotel. Stayed here twice on vacation when it was a Kimpton property. Only issue, poor service! We had them hold some bags for us at the end of our trip, and when they loaded our bags in the taxi they forgot one of the bags. We called them from a few miles away and they told us they...

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Helpful?
1Thank JTO123
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello, Thank you for your great compliments on our hotel! We sincerely apologize for the inconveniences you encountered at the end of your stay. We want every guest to feel cared for during every part of their visit, and we’re sorry to have not met that goal for you. If you feel you need to discuss this further, please contact...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 

Additional Information about Serrano Hotel

Address: 405 Taylor Street, San Francisco, CA 94102
Region: United States > California > San Francisco
Price Range: $236 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco
Hotel Style:
#4 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Serrano Hotel staff and other travellers.
16 questions
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Questions? Get answers from Serrano Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My North side room just looked at a wall of the next building”
  • Workout room
 of 5 bubbles Wyosoldier, 19 Feb 2017 | Read review
“Try to get a room w/ view, they'll put you facing a wall.”
 of 5 bubbles robbym960, 15 Feb 2017 | Read review
“Make sure room is not next to the elevators”
 of 5 bubbles RubinaGan, 14 Feb 2017 | Read review
“higher floors away from roads are quieter”
 of 5 bubbles CliveSabel, 12 Jan 2017 | Read review
“Compare prices of hotels and use the $22 "Urban Fee" in your comparison.”
 of 5 bubbles Pete_Coach, 12 Oct 2016 | Read review
5 of 5