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Serrano Hotel

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Serrano Hotel
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2,268 Reviews from our TripAdvisor Community

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Showing 1,983: English reviews
Oakland, California
Reviewed 26 January 2015

My BF and I regularly go to the city to enjoy the nightlife, nice restaurants and nice hotels. We live just outside of the city, in Oakland. This week, we were meeting friends from out of town and decided to make a weekend adventure. The Serrano was one of the last hotels in the city with available rooms that didn't...

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Helpful?
11Thank AnaandMatthew
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

AnaandMathew, Your weekend adventure sounds great! Meeting friends in the city and enjoying food and night life is a wonderful reason to visit the city. We are known for our clean, quiet rooms and apologize that your experience fell short of this. We understand that a good night’s sleep is essential for enjoying a day out, and we're taking your...

Southport, United Kingdom
Reviewed 26 January 2015

Stayed here for 5 nights over Halloween, fantastic location, staff very friendly and accommodating, door staff were very helpful on where to go how to get there etc. yes it's on the edge of the tenderloin district but not an issue just don't venture there we had no worries about that. Fantastic diner 2 mins down the road for breakfast....

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Helpful?
2Thank Twick31
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Twick31, San Francisco boasts some of the country’s best events for Halloween. Thank you for choosing Serrano to be a part of your getaway. We’re glad our atmosphere was a good fit for you and that you enjoyed having a drink at Jasper’s. We are known for our comfortable beds and hope it provided you with a wonderful night’s sleep!...

Cherry Hill, New Jersey, United States
Reviewed 26 January 2015

Was reasonably priced considering San Francisco pricing. The lobby is well worn, but the room was clean, comfortable with a good bed. My only issues are the lack of a coffee maker in the room and no lunch time room service.

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Helpful?
1Thank Jeff B
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Jeff B, We are glad to hear our price point was a good fit for you as we strive to be worth every cent! Serrano knows that a good night’s sleep is priceless when enjoying a getaway in the city. We’re happy to hear our comfortable beds provided that for you. Thank you for your feedback about our in-room coffee...

Cupertino
Reviewed 16 January 2015

I highly recommend The Serrano Hotel in San Francisco. This was my first staying at this hotel. The service was excellent. The room I stayed in was just newly renovated. Very clean with modern decor.My friends stayed in one of the suites, which had all the amenities: spa bath, two large rooms, two TVs, two refrigerators, with a large sitting...

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Helpful?
2Thank Joan C
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Joan C, Serrano strives to offer luxury and location and we’re glad to hear we were a good fit for you! While Serrano maintains its historic grandeur, we are excited about our new renovations and are glad they made your stay more enjoyable. We agree, our suites and their amenities turn a stay into a special getaway. We’re so glad...

New York City, New York
Reviewed 13 January 2015

We stayed one night at this hotel on new year's day (Jan 1). The lobby is quite nice with the impressive architecture, though you can see and feel that the hotel is a bit old and could really use an update. We were upgraded to higher floor with king bed (our original booking was a deluxe queen room) & we...

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Helpful?
2Thank girl_wanderer15
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello girl_wanderer15, We’re thrilled to have been a part of your New Year’s celebrations. Thank you for your compliments on our beautiful lobby, and we’ll take your updating suggestions into careful consideration. A surprise upgrade is always a wonderful start to a vacation; we’re thrilled to have been able to offer you this extra bonus. Convenient transportation options and proximity...

Toronto, Canada
Reviewed 12 January 2015

This hotel is a faded Spanish Colonial style place that could use an update. The bed and linens were great. I felt it was overpriced, but that is a SanFran problem. The staff were helpful and friendly.

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Helpful?
1Thank ElleFlaneur
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

ElleFlaneur, Serrano Hotel loves to treat our guests right! Thank you for your kind words about our team, and thank you for being our guest! Our plush Frette bedding does make for a comfortable night’s sleep, essential for enjoying a day out in San Francisco. We are taking your concerns about our price point into careful consideration as we strive...

Seattle, Washington
Reviewed 11 January 2015

My sister and I had two rooms on the same floor, both with swaths of dark mold behind the curtains and beds. Zero surprise with only faint apologies at the front desk. The next room burned my nose and eyes with disinfectant. Our final room (7 floors from the original) had less disinfectant smell but there was still a little...

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Helpful?
2Thank Ruth M
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Ruth M, Serrano Hotel is known for our clean, comfortable rooms and we apologize if your experience fell short of that. Our hotel team loves to accommodate and we’re sorry we were unable to find a room which made your stay enjoyable. Thank you for the feedback about our location. Guest safety is a priority of Serrano Hotel and we...

Galt, California
Reviewed 11 January 2015

Stayed at the Serrano Hotel for the first time. It is an older hotel, so the rooms are small, but we were quite comfortable. Had a couple of drinks at Happy Hour at Jasper's, the bar located in the hotel. Drinks were quite good and reasonable. Free wi-fi worked very well. Staff was very friendly and helpful. They have free...

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Helpful?
1Thank Fred D
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Fred D, We’re glad to hear we could provide you with an enjoyable stay. Drinks at Jasper’s helps to round off a perfect San Francisco day. Our team loves to accommodate our guests as it is truly a pleasure to have each one! In our experience, guests appreciate one price for all that the fee includes, instead of separate charges...

Pleasant Hill, California
Reviewed 7 January 2015

Not to sure how this is rated a four star hotel. I stayed here for 2 nights with a guy that I am dating and when he booked it through Kayak we were very pleased with the price for a queen sized bed. Upon check-in we were notified that there is a 22$/day charge that includes the "complimentary tea and...

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Helpful?
3Thank Caitlin W
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Caitlin W., We sincerely apologize that we failed to impress you during your recent stay. We take great pride in offering exceptional service, and we are taking your feedback very seriously. Your comments will be passed along to the appropriate department managers and looked into right away. We’re very happy that you found our rooms clean and the bed...

Reviewed 2 January 2015 via mobile

Upon arriving to the Serrano, we find we have to pay an unexpected $117.00 for our 3 night stay. Upon entering, I was impressed with their beautiful lobby. The guy at the front desk gave us a hard time about knowing about the hidden Wi-Fi discount so don't forget to ask about a VIP program so you won't have to...

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Helpful?
2Thank Pishka P
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Pishka P, Serrano Hotel welcomes both our guests and their animal friends and we apologize if your door was left unlocked at any point during your stay. We appreciate hearing back from all of our guests as feedback is an invaluable way to make each stay exceptional. We are taking your concerns about housekeeping very seriously and are looking into...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 

Additional Information about Serrano Hotel

Address: 405 Taylor St, San Francisco, CA 94102-1765
Region: United States > California > San Francisco
Price Range: $246 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco
Hotel Style:
#4 Green Hotel in San Francisco
#47 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Serrano Hotel staff and other travellers.
18 questions
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Orangevale, California
over a year ago
San Leandro, California
Falkirk, United Kingdom
over a year ago
jewelsoo7

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Questions? Get answers from Serrano Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“DO NOT stay on the second floor”
 of 5 bubbles Annatomic, 28 Feb 2017 | Read review
“get higher floor. You should have some views.”
 of 5 bubbles KwangRR, 24 Feb 2017 | Read review
“My North side room just looked at a wall of the next building”
  • Workout room
 of 5 bubbles Wyosoldier, 19 Feb 2017 | Read review
“Try to get a room w/ view, they'll put you facing a wall.”
 of 5 bubbles robbym960, 15 Feb 2017 | Read review
“Make sure room is not next to the elevators”
 of 5 bubbles RubinaGan, 14 Feb 2017 | Read review
5 of 5