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Serrano Hotel

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GreenLeadersPlatinum level
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Serrano Hotel
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2,265 Reviews from our TripAdvisor Community

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Showing 1,980: English reviews
Sunnyvale, California
Reviewed 12 February 2015

I was really shocked to find that my hotel room had no closet. The only place I had to hang my clothing was on the hook on the back of the bathroom door and draped over the desk chair. There were no extra hangars available. In CA, a room has to have a closet to legally be called a bedroom....

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Helpful?
8Thank NewYorkjb
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

New Yorkjb, Serrano knows that a great night’s sleep is important for getting the most out of your time in the city and we’re sorry that hotel disturbances kept you up through the night. We love to hear back from our guests and appreciate your additional feedback about the closets. We are taking the matter into careful consideration as we...

Ontario, California
Reviewed 12 February 2015

I booked a four night stay (through the Serrano website) in a King Executive Suite. I specifically booked this hotel, 11 months in advance of my stay, to take advantage of the extra working space the suite affords. Upon check-in, the staff member rather unapologetically informed me that I have been "downgraded" to a regular room. While I am familiar...

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6Thank Riobard A
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Riobard A, Serrano Hotel loves our guests and loves to accommodate them in any way we can. We apologize for the inconvenience of being moved to a standard room. Serrano understands that interactions with people are an important part of any experience and we’re sorry you did not feel the issue was handled adequately. We appreciate hearing back from all...

Reviewed 10 February 2015

My stay was a gift from family and everything was supposed to be prepaid B4 my arrival. They said there was a $20 a night wifi fee (whether used or not) and U had to pay it. I told them my son thought he had paid for everything. After they screwed up sending My son faxes, they finally recieved additional...

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3Thank Treeisl
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Treeisl, We’re sorry to hear you were unhappy with your recent stay. We’re committed to making Serrano better than ever and we appreciate your feedback as it helps us to meet that goal. In our experience, guests appreciate one price for all that the fee includes, instead of separate charges for each item. For your future reference this fee includes;...

Reviewed 4 February 2015

Over all - I love this hotel all staff are very friendly. Front desk staff is very helpful the moment i arrived, they offer me the restaurant and other areas but i went to restaurant Jasper and the staff are great, the foods is delicious. When i got into my room, nice bed very nice and clean. Got up in...

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Helpful?
2Thank eurice c
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

eurice c, Thanks for sharing your feedback about your recent stay. We appreciate your kind words about our hotel and our friendly team. Serrano knows that we have the best guests! We are sorry to hear of the maintenance issues in your room. We are usually known for providing comfortable stays, and understand having a shower plays an important part...

Fresno, California
Reviewed 30 January 2015

One day prior to my arrival I was offered a deal to upgrade to their suite options for only a few dollars more. Because I was on a business trip and would only be in my room for sleep I decided against it, but if I was not traveling alone and would have been in my room more I would...

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3Thank LLouise
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

LLouise, Wine hour in the evenings and coffee service in the mornings are just a couple of the ways we like to thank our guests for choosing Serrano Hotel. We’re glad that your quiet room offered you a restful night’s sleep for your time in the city. Serrano loves to hear back from our guests and we appreciate your feedback...

Loma Linda, California
Reviewed 30 January 2015

This boutique Hotel was reasonably priced given the short time frame I had to book a hotel (one night before leaving on my short trip). Bad news first: The hotel is located right in the downtown shopping area bordering a bad area of town and a relatively nicer part of downtown (residential). I found it was a good idea to...

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5Thank PhiloSophia909
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

PhiloSophia909, Serrano strives to maintain historic grandeur while providing all the modern amenities. We’re glad to hear our décor and Lilly flower arrangement took your notice. Newspapers in the lobby, and coffee and tea are just some of the ways we love to thank our guests for their stay. You’re right; you stumbled upon a gem next door. Jasper’s has...

Sydney, Australia
Reviewed 29 January 2015

I found Serrano on booking.com because my connecting flight to NYC was cancelled so I needed a hotel quickly and on a budget and the rates were pretty good through booking.com. I made the booking at 8am and arrived at the hotel around 10am and they still hadn't received my booking, they were nice enough about it but I had...

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3Thank tja_85
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

tja_85, We’re glad you found us! We agree; our location is a highlight, just steps from Union Square. We’re glad to hear you enjoyed our amenities and apologize for your wait on the room. Our team loves nothing better than to help our guests and we’re happy to hear it made your city experience better. We look forward to having...

Oakland, California
Reviewed 26 January 2015

My BF and I regularly go to the city to enjoy the nightlife, nice restaurants and nice hotels. We live just outside of the city, in Oakland. This week, we were meeting friends from out of town and decided to make a weekend adventure. The Serrano was one of the last hotels in the city with available rooms that didn't...

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11Thank AnaandMatthew
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

AnaandMathew, Your weekend adventure sounds great! Meeting friends in the city and enjoying food and night life is a wonderful reason to visit the city. We are known for our clean, quiet rooms and apologize that your experience fell short of this. We understand that a good night’s sleep is essential for enjoying a day out, and we're taking your...

Southport, United Kingdom
Reviewed 26 January 2015

Stayed here for 5 nights over Halloween, fantastic location, staff very friendly and accommodating, door staff were very helpful on where to go how to get there etc. yes it's on the edge of the tenderloin district but not an issue just don't venture there we had no worries about that. Fantastic diner 2 mins down the road for breakfast....

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2Thank Twick31
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Twick31, San Francisco boasts some of the country’s best events for Halloween. Thank you for choosing Serrano to be a part of your getaway. We’re glad our atmosphere was a good fit for you and that you enjoyed having a drink at Jasper’s. We are known for our comfortable beds and hope it provided you with a wonderful night’s sleep!...

Cherry Hill, New Jersey, United States
Reviewed 26 January 2015

Was reasonably priced considering San Francisco pricing. The lobby is well worn, but the room was clean, comfortable with a good bed. My only issues are the lack of a coffee maker in the room and no lunch time room service.

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1Thank Jeff B
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Jeff B, We are glad to hear our price point was a good fit for you as we strive to be worth every cent! Serrano knows that a good night’s sleep is priceless when enjoying a getaway in the city. We’re happy to hear our comfortable beds provided that for you. Thank you for your feedback about our in-room coffee...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 

Additional Information about Serrano Hotel

Address: 405 Taylor St, San Francisco, CA 94102-1765
Region: United States > California > San Francisco
Price Range: $245 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco
Hotel Style:
#4 Green Hotel in San Francisco
#47 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Serrano Hotel staff and other travellers.
18 questions
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Orangevale, California
over a year ago
San Leandro, California
Falkirk, United Kingdom
over a year ago
jewelsoo7

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Questions? Get answers from Serrano Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“DO NOT stay on the second floor”
 of 5 bubbles Annatomic, 28 Feb 2017 | Read review
“get higher floor. You should have some views.”
 of 5 bubbles KwangRR, 24 Feb 2017 | Read review
“My North side room just looked at a wall of the next building”
  • Workout room
 of 5 bubbles Wyosoldier, 19 Feb 2017 | Read review
“Try to get a room w/ view, they'll put you facing a wall.”
 of 5 bubbles robbym960, 15 Feb 2017 | Read review
“Make sure room is not next to the elevators”
 of 5 bubbles RubinaGan, 14 Feb 2017 | Read review
5 of 5