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31/12/2017 01/01/2018
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    Serrano Hotel

    405 Taylor St, San Francisco, CA 94102-1765
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    31/12/2017 01/01/2018
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     5 people are viewing this hotel
    USD 342*
    USD 318*
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    USD 342*
    USD 318*
    Traveller (435)
    Room & Suite (243)
    Dining (18)
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    Overview
    • Excellent27%
    • Very good44%
    • Average19%
    • Poor6%
    • Terrible4%
    Travellers talk about
    “union square” (473 reviews)
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    Free Internet
    Parking
    Breakfast Available
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    4.0 Star Hotel
    All hotel details
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    Hotel Union Square
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    Rooms
    31 Dec.1 Jan.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,893)
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    831 - 835 of 2,568 reviews

    Reviewed 14 December 2016

    The Serrano Hotel is nice and the staff is even nicer. The rooms can be kinda small, so I politely went downstairs to ask for an upgrade. The front desk manager kindly upgraded me to a larger (corner) room that had a decent view of...More

    Review collected in partnership with this hotel
    Thank cbilton1
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 17 December 2016

    Hello cbilton1, We're biased, but when guests stay at Serrano, we think they have it all: comfort, location, views, delicious food and welcoming service. One trip to San Francisco is never enough, and we'd love to have the pleasure of welcoming you back!

    Reviewed 14 December 2016

    The stuff had big troubles to accommodate our basic requests such as getting separate bills, giving us a room with the properly king size beds which were advertised.. Despite saying that they would do it before arrival.More

    Review collected in partnership with this hotel
    1  Thank 363gabrie
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 17 December 2016

    Hello 363gabrie, We're truly sorry to hear your experience wasn't stress-free. We not only like to meet our guests' needs-- but anticipate them. We apologize for the difficulty with the bill and appreciate your patience. The next time you stay we'll be sure to have...More

    Reviewed 13 December 2016

    We arrived with our vehicle from out of town only to find out that the only parking the hotel provided was valet for $69+ per night!! We drove almost a mile away to another parking ramp and parked for about half the price and walked...More

    Review collected in partnership with this hotel
    2  Thank Abrandon356
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 17 December 2016

    Hello Abrandon356, We're truly sorry for falling short during your stay. When you come to Serrano, dedicated service should come standard. Would you consider reaching out to us personally so we can help? Our general manager can be reached at: Benjamin.Malmquist@serranohotel.com and would love to...More

    Reviewed 13 December 2016

    Had a sister overnight escape, and it was fabulous and peaceful! We live fairly close, but just needed some time away from it all. The Serrano is beautiful, easy to access and does not disappoint. Rooms are quiet and comfy - not a single glitch...More

    1  Thank 978deniseh
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 17 December 2016

    Hello Denise, A sister escape sounds perfect, and we're thrilled you chose Serrano for your special weekend! If you live here then you already know where to find San Francisco's gems-- but having them within walking distance is so much better. Thanks for staying with...More

    Reviewed 13 December 2016

    Heating was not adequate for this time of the year. This should be a priority and it should be checked out before giving out the room. Gives ride to financial district but not to civic center. These things should be improved.More

    Review collected in partnership with this hotel
    Thank jrlotto7
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 17 December 2016

    Hello jrlotto7, While we love the December weather outside, we want our rooms to be warm and cozy, and we're truly sorry for your experience. Would you consider reaching out to us personally so we can help? You can reach our general manager at: Benjamin.Malmquist@serranohotel.com....More

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    About
    Awards & Recognition
    GreenLeadersPlatinum level
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Business Centre with Internet Access
    • Meeting Rooms
    • Multilingual Staff
    • Breakfast Available
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • USD 141 - USD 420 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Green Hotel in San Francisco
    • #46 Luxury Hotel in San Francisco
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 236
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Orbitz, Hotels.com, Agoda, Travelocity, Hotwire, HotelsforEveryone and HotelQuickly so you can book your Serrano Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • San Francisco
    • Also Known As
    • Kimpton San Francisco ,
    • Serrano Hotel San Francisco
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    Traveller (435)
    Room & Suite (243)
    Dining (18)
    Pool & Beach (1)
    Hotel & Grounds (329)
    Bathroom (47)
    Business Centre & Event Rooms (8)
    Nearby
    Nearby HotelsSee all 230 hotels in San Francisco
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    Nearby Restaurants
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    Urban Tavern
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    Nearby Attractions
    Scenic 49 Mile Drive
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    .21 km away
    Glide Memorial United Methodist Church
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    American Conservatory Theater
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    Ask a question
    Questions & Answers
    Theresa G
    10 October 2017|
    Answer
    Response from Pearl T | Property representative |
    Hello Theresa, we have discontinued our Wine Hours.
    1
    Vote
    Theresa G
    10 October 2017|
    AnswerShow all 2 answers
    Response from Pearl T | Property representative |
    Hello Theresa, it would be approximately $60 for a taxi ride from SFO. There are also shuttle companies (Lorrie's Shuttle and Super Shuttles) that would offer rides from the airport to hotels, but their price might vary... More
    1
    Vote
    Vitor B
    16 August 2017|
    AnswerShow all 3 answers
    Response from Helen P | Reviewed this property |
    We didn't order food to our room, but in other hotels where we did , they charged us extra. So read the small print on hotel room menu's.
    0
    Votes
    Room Tips
    "away from elevator"
    Read review
    "Higher floors; not sure where the best views are."
    Read review
    "Don't let them give you a room near elevator."
    Read review
    "GO somewhere else"
    Read review
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