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Serrano Hotel

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1,997 Reviews from our TripAdvisor Community

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There are newer reviews for Serrano Hotel
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Showing 1,723: English reviews
UK
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 November 2013

The location is great with easy access to cable car stops and walking distance to the main San Fran sights. The hotel is decent, our bathroom had a leak and they seamlessly moved us during the day without any fuss The bar is very good but was a little too lively if you want a quiet drink, but this could... More 

Helpful?
Thank rynin
Bracknell, UK
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 20 November 2013

Stayed here for 2 nights in October and found the staff to be helpful and friendly and the hotel itself to be well maintained. The room was a good size, it was clean and not at all tired, the bed was comfortable and really the only thing I could complain about was the porters at the hilton across the street... More 

Helpful?
Thank TWH_UK
San Antonio
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 November 2013 via mobile

Stayed for 4 nights and had a fun filled extended weekend. The staff at the Serrano are so nice and accommodating. The Doorman is very helpful with luggage and information. The room is comfortable and clean. The bed is a queen and very comfortable. Even though it is in a busy street, the noise level is very low. The room... More 

Helpful?
1 Thank Nancy B
Kansas City, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 November 2013

Recently stayed at the Serrano during a convention in San Francisco. While everyone else complained about the tiny rooms and high prices at the other hotels, I was perfectly pleased with mine. They offered me the room with the 'best view' which happened to be right off the elevator near the top floor. I couldn't hear the elevator at all... More 

Helpful?
1 Thank JoannaGW
seattle
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 November 2013

Having stayed at the Hilton and other big boring box hotels, finding this little place is such a relief. It is old and you will find the paint on the door trim is peeling. But so what. It is so cute and full of character. They offered me a room next to the elevator or a quiet room facing a... More 

Helpful?
1 Thank karen k
Loughborough, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 November 2013

Stayed for 3 nights and requested quiet room after flying from UK. Room was excellent, this is a period hotel and we loved it. The room was sumptous and the leapord robes are different. The free wine tasing each day is fun and we made sure we made it back for this after sight-seeing. Easy walk to Union Square and... More 

Helpful?
1 Thank Catherine H
SerranoSF, Front Office Manager at Serrano Hotel, responded to this review

Dear Catherine H, I am so happy to read about your time with us, it's always pleasant to hear that our hotel enhanced our guests visit to our charming city. We hope you will be back soon. Regards, J.P. Pagoadacruz More 

Los Angeles, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 November 2013 via mobile

Rooms were small but clean and adequate. Location was fine as long as you took O'Farrell or Geary east to Powell or Mason. One block south on Taylor gets pretty sketchy. Restaurant is cute, but food was super salty. Service was prompt at times and lacking at others. I was excited to stay at Kimpton again after an amazing experience... More 

Helpful?
1 Thank KelkieAnn
SerranoSF, Front Office Manager at Serrano Hotel, responded to this review

Dear KelkieAnn, Thanks for taking the time to review your stay with Serrano - I am sad to read your stay wasn't as flawless as your San Diego experience... certainly an opportunity for us to tighten our procedures here. I will talk to our restaurant team about your comments as well. I hope that you'll give us a second chance... More 

North Carolina
Level Contributor
63 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 6 November 2013

Only a few blocks to Union Square. Great restaurant located at hotel, Jasper's. Bathrooms are small, but it is an older property. Nice leopard robes in the closet. Staff very friendly and helpful. Quiet location in the city.

Helpful?
Thank weezee42
SerranoSF, Manager at Serrano Hotel, responded to this review

Weezee42- We are so happy you enjoyed our property, location, and Jasper’s Corner Tap! We look forward to your return… Thank you for the review! More 

East Coast
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 6 November 2013

This was my first stay at a Kimpton and won't be my last. When I arrived, the staff went out of their way to remember my name and greet me as I came and went. (unfortunately, that ended when the staff changed... but it was wonderful while it lasted) My room was comfortable and nicely decorated. Loved the "raid the... More 

Helpful?
1 Thank Laney02
SerranoSF, Manager at Serrano Hotel, responded to this review

Laney02- Another Kimpton convert! I am so glad you discovered us and were able to enjoy our “Raid-the-Bar” and Wine Hour perks! Thank you for highlighting our convenient location. Kimpton is growing everyday… be sure to check out our other many hotels and restaurants! Safe travels. More 

edinburgh
Level Contributor
130 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 4 November 2013

I stayed here for 3 nights with my husband as part of a trip around California and also to celebrate our 25th wedding anniversary. When we checked in the receptionist congratulated us on our anniversary and asked if we would like a complimentary bottle of red or white wine, which I thought was really nice. Our room was high up... More 

Helpful?
Thank karenpEdinburgh
SerranoSF, Manager at Serrano Hotel, responded to this review

karenpEdinburgh- Thank you for your review! I am very pleased to hear that you both enjoyed our handy location, super-comfy beds, and downtown vistas as part of your California anniversary tour. Safe travels home! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 

Additional Information about Serrano Hotel

Address: 405 Taylor Street, San Francisco, CA 94102
Region: United States > California > San Francisco
Price Range: $193 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco
Hotel Style:
#4 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Serrano Hotel staff and other travellers.
16 questions
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Questions? Get answers from Serrano Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Compare prices of hotels and use the $22 "Urban Fee" in your comparison.”
 of 5 bubbles Pete_Coach, 12 Oct 2016 | Read review
“Avoid room 304”
 of 5 bubbles thomasbZ9348QH, 11 Oct 2016 | Read review
“Just ask for a good view. The higher the better.”
 of 5 bubbles H9954ZIandrea, 8 Oct 2016 | Read review
“The Hilton is across the road and cheaper”
 of 5 bubbles walshfamily2, 28 Sep 2016 | Read review
“We were on the 17th floor, fab views”
 of 5 bubbles FionaS612, 15 Sep 2016 | Read review
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