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Serrano Hotel

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2,003 Reviews from our TripAdvisor Community

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Showing 1,729: English reviews
Las Vegas, Nevada
Reviewed 3 days ago NEW

I recently stayed at Serrano Hotel and had a wonderful experience. The room was small but cozy and very clean. The room had all the necessary amenities but most importantly the bed was amazing! The staff was very friendly and accommodating and we were in walking distance from several restaurants, bars and shops in Union Square. I wouldn't hesitate to...

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Helpful?
Thank Matthew F
Houston, Texas
Reviewed 1 week ago NEW

Check in was slow as Hotel computers were down. They were flying slightly blind. After two room trys, they found a "ready" rooms. You ask why the excellent rating? Because the bellman said after the first error, wait here, sir. Came back with 2nd key, not ready. He was embarrassed and said, please sir, forgive us, He went downstairs, was...

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Helpful?
Thank 106kennetho
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello 106kennetho, Thank you so much for your understanding during the computer snafu. Technology is great when it works and a headache when it doesn't. We love knowing that our team was able to take good care of you and get you situated for your stay in the midst of everything. At Serrano, it's our belief that it's people who...

Hafnarfjordur
Reviewed 1 week ago

Don't trust agreement with them. You will be charged more than you see on the internet. I ordered rooms on the Internet because they give me good price. I payed with credit card. When I came they told me they would not honor the contract and charge extra. It was not tax,it was something they called Hotel charge.

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Helpful?
1Thank Jón S
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Jón, We're very sorry to hear about your frustration with the Urban Fee. Would you consider reaching out to us personally so we can help? Our general manager, Ben Malmquist, can be reached at Benjamin.Malmquist@serranohotel.com. Will you please let us know on which website and which page you're seeing this incorrect information? It's important to us that everything is...

Upland, California
Reviewed 1 week ago

Old wall paper and old carpets affected my allergies a lot. Room was small but it was expected. Lots of drinks and snacks that were convinient in the room for an extra cost. Nice location! Can decline room service to get $5 to use at the restaurant down stairs!

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Helpful?
Thank jackier637
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello jackier637, Oh no! Allergies are no fun, and we're truly sorry to hear they were bothering you during your stay. We're sharing this concern with housekeeping because we want to offer the cleanest rooms possible. We understand that sometimes it's nice to stay in, and we're glad that our in-room snacks came in handy. We're also happy to hear...

Newport, Kentucky
Reviewed 1 week ago

I stayed here 3 years ago and didn't realized it had changed ownership since my last stay. The front desk was only run by one person. I got minimal information at check in about service in the hotel, and there is no information in the room. I had to go back to the desk to ask for minibar key. The...

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Helpful?
Thank Luanne C
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Luanne, We're truly sorry to hear you didn't find Serrano at its best. We want to make sure our guests are well taken care of and apologize for being short handed at the desk. Making sure guests have everything--including keys to the mini-bar and information about Serrano extras is a very important part of starting a getaway out right....

Los Angeles, California
Reviewed 1 week ago

Thank you very much! We were extremely thankful for the outstanding courtesy and service. We loved the suite on the 17th floor and all the beautiful views. The kids as well us, enjoyed the gym. All were clean and classy.

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Helpful?
Thank Sarah E
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Sarah E, "Classy" is a great way to describe Serrano; thanks for your kind words! We're proud to be in the great city of San Francisco and there's no better way to show it than by keeping Serrano Hotel a beautiful landmark in her midst. Views from the 17th floor are some of our favorites too, and we'd love...

Seattle, Washington
Reviewed 1 week ago

So many places just don't care these days. There's still a level of personality and care here that I appreciate. Looking forward to coming again, for business or personal travel. The one low-point was the restaurant attached to the hotel. Very sports-bar that for one doesn't match the hotel and two, has absolutely pedestrian food. But, there are SO many...

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Helpful?
Thank 950pai
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello 950pai, At Serrano, we're full of San Francisco history. We believe that some things are timeless-- like hospitality, and we're thrilled to know you felt well taken care of. Whether you come back for business or pleasure (or both!) we're already looking forward to having you!

Aurora, Ohio
Reviewed 1 week ago via mobile

The Sorreno has seen better days, but it was comfortable, the room was quiet (old thick walls) and the service was top notch! Yes, there are no coffee machines in the rooms, but when we asked for one, we were supplied with one without charge. The shower (room #1505) was great and the mattress excellent. Jasper's for lunch was also...

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Helpful?
Thank Chandler E
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Chandler E, We like to grow on our guests and look forward to welcoming you back as a friend. If there is anything we can do to take care of our guests (like bringing up coffee machines) we're glad to. Our goal is to offer guests a stay that's as wonderful as the city they're visiting.

Atlanta, Georgia
Reviewed 1 week ago

Excellent location for the price and atmosphere. Helpful staff. Excellent customer service. Amenities fee needs work, though. Overall we had a wonderful experience. Beyond our expectations for a local hotel.

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Helpful?
Thank efaytheford
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello efaytheford, We love going above guests expectations and are thrilled that location, price and atmosphere were the perfect setting for your stay. We're listening to your feedback about the Urban Fee and hope you found some of the benefits (like Wi-Fi, fitness center and morning coffee and tea service) came in handy during your stay. We'd love to welcome...

Los Angeles, California
Reviewed 1 week ago

The staff was great, location was excellent...walking distance to pretty much everything...including shopping, union square, nightlife, etc. However, the rooms are very dated...the initial room we got was so dated, we had to asked to be moved to another....which the helpful staff immediately looked into. The second room was much better and cleaner.

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Helpful?
Thank 258ranjithp
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello 258ranjithp, You're in good company with guests who choose our location as one of their Serrano favorites. It's hard to beat having the best of San Francisco within walking distance. We're very happy to hear our team was able to get you into a newer room and apologize for the inconvenience. We want all of our rooms to offer...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 

Additional Information about Serrano Hotel

Address: 405 Taylor St, San Francisco, CA 94102-1765
Region: United States > California > San Francisco
Price Range: $197 - $510 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia, HotelTravel.com, Orbitz, HotelsforEveryone, Travelocity, Odigeo and Jetsetter so you can book your Serrano Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco
Hotel Style:
#4 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Serrano Hotel staff and other travellers.
16 questions
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Questions? Get answers from Serrano Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Compare prices of hotels and use the $22 "Urban Fee" in your comparison.”
 of 5 bubbles Pete_Coach, 12 Oct 2016 | Read review
“Avoid room 304”
 of 5 bubbles thomasbZ9348QH, 11 Oct 2016 | Read review
“Just ask for a good view. The higher the better.”
 of 5 bubbles H9954ZIandrea, 8 Oct 2016 | Read review
“The Hilton is across the road and cheaper”
 of 5 bubbles walshfamily2, 28 Sep 2016 | Read review
“We were on the 17th floor, fab views”
 of 5 bubbles FionaS612, 15 Sep 2016 | Read review
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