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Hotel Zelos San Francisco

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Hotel Zelos San Francisco
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626 Reviews from our TripAdvisor Community

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Showing 537: English reviews
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San Francisco
Reviewed 2 days ago NEW

We stayed at Zelos on April, 21, 2017. When we first arrived at the hotel, I was amazed by the decor and service of front desk. I have to say, my first thought about this hotel is that, this is a five star hotel in SF. Sadly not all good things last long. When we got back the hotel at...

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Helpful?
Thank adoniseric
Paris, France
Reviewed 2 days ago NEW

Great place to stay in center town. many areas can be reached walking, otherwise subway or buses easily available. The hotel is clean, with friendly staff. they keep our luggage the last day while shopping. room and bed comfortable...

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Thank fabienalbaladejo
Sydney, Australia
Reviewed 3 days ago NEW

Great experience at Hotel Zelos. The great staff at the front desk helped me with an early check in, which was awesome. Nice big room and spent two nights here very happily. Porters were amazing opening the doors in and out of hotel (it was raining hard so this was much appreciated) - it's these little things that make a...

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Thank Meg A
Reviewed 4 days ago NEW

I have always loved visiting San Francisco, but our stay in this hotel dampened my enthusiasm. The windows were filthy, and the view was claustrophobic. The fridge was jammed full of items for sale, so no room for our own items. The sliding bathroom door was in need of repair, and required much effort to drag it open or closed....

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Helpful?
Thank Suzanne R
Tyler G, Front Office Manager at Hotel Zelos San Francisco, responded to this review

Hi Suzanne, I wanted to personally reach out to you and offer my sincere apologies if your stay at Hotel Zelos was anything less than completely satisfying. We pride ourselves on hosting a clean, quality environment so it's disappointing to read your comments. As this is not in line with the high standards we hold ourselves to, can you please...

London
Reviewed 6 days ago NEW

Lovely bright clean, spacious room. Fridge and coffee machine provided. Reception staff were very helpful and provided lots of tips for getting the best out of sight seeing trips. The gym equipment was outstandingly good. Dumbbells, weight machine, running and cycling machines were all of a high standard. The gym was open day and night. Unfortunately we were unable to...

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1Thank Drani
Los Angeles, California
Reviewed 1 week ago

The hotel was in a great location in the heart of downtown San Francisco. The lobby was a bit small and there wasn't really any place to sit. The service at the front desk was great though - I asked if I could switch to a room with two beds and they happily obliged. My friend and I also had...

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Helpful?
Thank Brian C
Tyler G, Front Office Manager at Hotel Zelos San Francisco, responded to this review

Dear Brian C, Thank you for taking the time to write this review and share your recent experience with us at Hotel Zelos! I enjoyed reading about your experience and am particularly proud of your kind comments regarding the service you received from the Front Desk team during your stay. Thank you again for sharing your experience and for choosing...

San Francisco
Reviewed 2 weeks ago

Additional Mandatory fee of $22.00 for wifi, etc. Not aware of this until check-in. Bed hard. We were also told we would get a courtyard view. That did not happen. The room was clean and the location was good. But I would not return. I could have stayed at a nicer hotel for the same price.

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1Thank susaneO8403BE
Adelaide, South Australia, Australia
Reviewed 2 weeks ago via mobile

Great location right in the heart of town. Around the corner from the tram and shopping, great restaurants nearby and very helpful staff. Rooms good but in usual US style not overly large however very comfortable. Would highly recommend staying here

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Thank Cheryl H
San Francisco
Reviewed 2 weeks ago

Covers basic needs for a hotel The room was maintained clean and is relatively quiet Does not offer complementary breakfast Car parking is 50$ per day Good position for walking downtown My opinion: the building was not designed as a hotel but transformed into a hotel

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Thank tgg2017423
Tyler G, Front Office Manager at Hotel Zelos San Francisco, responded to this review

Hi there, Thank you for taking the time to share your experience with us. We're happy to hear your basic needs were met during your visit with us. We always love to go above and beyond for our guests, so we'd like to apologize if we missed out on an opportunity to do so during your stay. Fun fact: The...

Washington DC, District of Columbia
Reviewed 2 weeks ago

Can't in good conscience leave a positive review. Reception agreed to ship running shoes I forgot in my room (at my expense). They use Fedex and agreed to use Fedex Ground per my request. I am disappointed that Fedex Ground was not used and that I was billed $54 to have my running shoes returned when it should have cost...

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Helpful?
1Thank flydriveplayeatsleep
Tyler G, Front Office Manager at Hotel Zelos San Francisco, responded to this review

Hi there, It sounds like there was a mix-up during the shipment of your shoes and we would love to get to the bottom of this so we can set things straight. Can you provide me with the name of the whomever you were in communication with at Hotel Zelos? The more information you provide us with, the quicker we...

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Staying in SoMa

Neighbourhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighbourhood home. Most of its freeway-sized streets may not capture the same character as other neighbourhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
Explore this neighbourhood

Amenities

Highlights
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Named one of the world's top 500 hotels by Travel + Leisure, the centrally located Hotel Zelos San Francisco offers a sophisticated urban sanctuary. This boutique hotel occupies a beautiful historic building five floors above the bustling city streets. The hotel is within easy walking distance of Union Square, Moscone Center, the Financial District, the thriving SOMA district and the best of San Francisco's theaters, shops and galleries. ... more   less 

Additional Information about Hotel Zelos San Francisco

Address: 12 4th Street, San Francisco, CA 94103-3102 (Formerly Hotel Palomar San Francisco)
Region: United States > California > San Francisco > SoMa , South Beach
Price Range: $289 - $616 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Zelos San Francisco 4*
Number of rooms: 202
Reservation Options:
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Also Known As:
Hotel Palomar San Francisco
Kimpton San Francisco
Hotel Style:
#11 Spa Hotel in San Francisco
#18 Family Hotel in San Francisco
#33 Luxury Hotel in San Francisco
#35 Green Hotel in San Francisco
#48 Business Hotel in San Francisco
#49 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Zelos San Francisco staff and other travellers.
21 questions
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Questions? Get answers from Hotel Zelos San Francisco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room in a different hotel. That's the best advice I could think of. I tried.”
  • Dirty windows, and terrible view.
suzanner177, 22 Apr 2017 | Read review
“Brighter rooms face the street”
Drani, 20 Apr 2017 | Read review
“Try for quiet neighbors if you are in a connecting room.”
J2887IElindam, 4 Apr 2017 | Read review
“Take rooms above the 6th floor to avoid the lounge noise.”
HadiH403, 3 Apr 2017 | Read review
“Note that the "double beds" are more like small full size beds...”
jesw2016, 24 Mar 2017 | Read review
5 of 5