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We stayed the weekend after Christmas to visit the city. Naturally it was crowded and every room filled. The staff were exceptionally helpful and kind, and while the elevators are a bottleneck, everyone was effective and most VERY helpful. By mistake we were the first...More
No coffee cup replacements, no coffee replacement, no cotton wool replaced, I suspect the housekeeper can't read English because we get the same toiletries daily and do not get the ones that are finished and we need, and no turn down service. I experimented with...More
Response from IHGCare, Guest Relations Manager at InterContinental Mark Hopkins San FranciscoResponded 18 January 2014
Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that...More
We stayed at this hotel for a girls trip and found it to be wonderful! The rooms were clean the bed was super comfy. You couldn't ask for a better location, the views were to die for! The parking Valet guys, especially "Moe" were awesome!...More
I had very high hopes for this hotel. I had heard how historic and beautiful it was. Which is very true! The only problem is they charge extra for EVERYTHING. My husband needed a place to park the car. The fact that it cost $52...More
1 Thank jessicared
Response from IHGCare, Guest Relations Manager at InterContinental Mark Hopkins San FranciscoResponded 15 January 2014
Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I truly apologize for the not up to par experience you had during you stay with us. We are hospitality professionals who work...More
The hotel is nice and clean. The age is showing but still pleasant. I was just not sold on customer service with ADELAIDE at the front desk. She wasn't very helpful and nice to my husband who's trying to check in. Anyway JOHN C. was...More
Swanky and stylish, Nob Hill sits in the heart of the city and is home to amazing architecture and views. The hike to the top can be a challenging workout for those who forego a cable car ride, but they will be rewarded with some of the city’s most beautiful architecture adorning its peak. Originally populated with mansions after the Gold Rush, most if not all were devastated in the 1906 earthquake and fire that
followed. Luckily all is not lost; storied hotels and Grace Cathedral surround Huntington Park. Having a drink or dinner while taking in the sunset and views at the "top of the Mark" is tough to beat.