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The Cartwright Hotel - Union Square, BW Premier Collection

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The Cartwright Hotel - Union Square, BW Premier Collection
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525 Reviews from our TripAdvisor Community

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Showing 434: English reviews
Boston, Massachusetts
Reviewed 25 October 2016

The hotel is in a great location in Union Square. The lobby is charming and the front desk folks were friendly. However, this hotel is in need of some serious renovation. Everything in the room was clearly very old, and not in a charming/classy way like the lobby. There weren't any "extras" which is fine, but I suppose I have...

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Helpful?
Thank ATLBraves2014
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Hello and thank you for staying with us at The Cartwright Hotel Union Square. We are happy you enjoyed the lobby area as well as the front desk team. I do apologize for not having AC in your room but with our renovations we will be addressing that. We do thank you for your feedback as it helps us improve,...

Ontario, United States
Reviewed 25 October 2016

This is a nice place to stay. The people are very friendly, the rooms are clean and met my needs for a short business trip; nothing fancy, but just what I needed. I didn't have a pet with me, but I loved that they welcome pets.

Review collected in partnership with Best Western
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Thank Deborah W
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Deborah thank you for staying with us at The Cartwright Hotel. We are happy you enjoyed your stay with us and happy it met your needs. We are 100% Pet Friendly so if you ever come back our way keep that in mind. Have a great day.

Sydney, Australia
Reviewed 18 October 2016

The service was just fantastic We stayed at this Hotel for 11 days The locatin was just perfect We had a problem with the fan in our room and the Hotel maintain was just amazing The room is a bit small but it's works ok for the locatin and price 10/10

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Helpful?
Thank Fran G
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Hello Fran and thank you for staying at The Cartwright Hotel Union Square. We are very happy you enjoyed your stay with us and enjoyed the Union Square area. I will be sure to share this with our team. Our maintenance team works hard to make sure we address all issues in guest rooms. Have a great day. Cheers.

Steilacoom, Washington
Reviewed 18 October 2016

We love this hotel and have been guests on every trip to San Francisco since 1985. Great location and great staff. However, we were disappointed on this trip by the "worn" look of our suite. Looking forward to an upgrade we heard about from the staff.

Review collected in partnership with Best Western
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1Thank Jeff C
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Hello Jeff. Thank you very much again for staying with us at The Cartwright Hotel. I would like to apologize for the room but as the staff mentioned to you we are in the process of renovating our suites. We hope you come back and enjoy the new rooms. Have a great day, cheers.

Birmingham, United Kingdom
Reviewed 18 October 2016

Hotel room had some nice touches - jars of cotton wool, tissues, hairdryer, coffee maker. However lacks attention to detail in other areas - no blind on bathroom window so light comes through the glass bathroom door; no safe in room (use at reception, free); no fridge in room. Could do with hooks in dead spaces by vanity unit, and...

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1Thank Karen P
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Hello Karen, thank you very much for staying with us at The Cartwright Hotel Union Square. We are happy you enjoyed the nice touches in the room. We do apologize for not having some of the other amenities you mentioned, these are being addressed during our renovation. I also would like to apologize for the noise you experienced while with...

Hamden, Connecticut
Reviewed 18 October 2016

The location of the hotel is convenient to the financial district and many restaurants. I even walked to AT&T Park. The staff was helpful and for the most part friendly. The suites have refrigerators which I need while I travel. Valet parking is available but the lead time for your car is about 30-45 minutes. The room price and the...

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Thank MuseumMom57
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Hello and thank you so much for staying at The Cartwright Hotel. We appreciate the feedback. I am glad you had a good stay with us and enjoyed our suites. The walk to AT&T Park is a very convenient one. We will be sure to share this with our team. Have a great day! Cheers.

Orland Park, Illinois
Reviewed 16 October 2016

The bed was surprisingly very comfortable and the room was clean. Most of the staff was very nice and accommodating. The lobby areas are great (although the bar was not operating which was a disappointment). The outside area is loud and since there is no A/C we had to open the windows -- not ideal. Adjoining room door needs to...

Review collected in partnership with Best Western
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Thank Vilija K
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Hello Vilija, thank you very much for your review and feedback. I am glad you did have a good stay with us. I do apologize for the bar area first but unfortunately right now it is not opened because we do not have a license to operate. With our renovation we will be addressing the room issues. I do apologize...

Houston, TX
Reviewed 11 October 2016 via mobile

Great historic, European feel hotel. Kind staff. Very small (we did 2 twin beds) but efficient, clean rooms with A/C. Close walk uphill to Top of the Mark, trolley stop, Chinatown etc. Would stay again for the price. Felt safe. Parking was only $35.

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Thank Leeton
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Thank you very much for your review. I am happy you enjoyed the historic feel of our hotel. We are also happy that you enjoyed the surrounding area as well. Have a great day! Cheers.

Christchurch, New Zealand
Reviewed 10 October 2016

Although an older property we found the facilities very comfortable. The bathroom a little cramped but included a bath with a very good shower over the bath. The bed gave us a very good sleep after our long flight from the UK. The management and in particular the conciege were very helpful - gave us details for the "Hop on,...

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Thank retep42
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Thank you very much for you review. We are glad you had a good stay with us. I will be sure to share this with our Bell team. Have a great day and we look forward to having you stay with us again. Cheers.

Sale, Australia
Reviewed 9 October 2016

We were to stay at the Cartwright for 6 days but found the photos and reality of the hotel were not quite as shown and left after two nights . Our travel agent getting us a room at the Hilton Union Square at a cheaper rate . The bed was comfortable in the small room but the bathroom had no...

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Thank kiw0s
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Hello. Thank you for your review and feedback. I would like to apologize again for the issues you had during your stay. We are addressing some of these issues with the renovation but your feedback is very much appreciated. Have a great day.

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
What Will You Do Today In San Francisco? The possibilities are endless. Dine at the city’s most celebrated restaurants and sample the latest food innovations for which the city has become famous. Explore the city’s countless tourist attractions such as the spectacular Golden Gate Bridge, and take a ride through the city’s notorious yet energizing fog, setting your eyes on the wondrous parks and landmarks along the way. Browse the nearby boutiques and department stores in and around the bustling Union Square area. And enjoy all of this while staying at the Cartwright Hotel Union Square. Located just one block from Union Square, the epicenter of the city’s best shopping, dining and entertainment venues, the hotel is also just minutes from the Financial District and Moscone Center. Apart from its excellent location and quintessential San Francisco charm, the Cartwright Hotel Union Square offers thoughtful amenities and premium guest services, making it the perfect choice for business and leisure travelers looking for comfort and convenience in the thick of all that San Francisco has to offer. ... more   less 

Additional Information about The Cartwright Hotel - Union Square, BW Premier Collection

Address: 524 Sutter Street, San Francisco, CA 94102 (Formerly The Cartwright Hotel - Union Square, BEST WESTERN PREMIER Collection)
Region: United States > California > San Francisco > Union Square
Price Range: $197 - $533 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Cartwright Hotel - Union Square, BW Premier Collection 3.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Larkspur Union Square
Larkspur San Francisco
Cartwright Hotel San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Cartwright Hotel - Union Square, BW Premier Collection staff and other travellers.
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Questions? Get answers from The Cartwright Hotel - Union Square, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors are best”
 of 5 bubbles BelmontMA, 7 Feb 2017 | Read review
“Room away from Sutter St”
 of 5 bubbles legend53, 3 Feb 2017 | Read review
“Go for a room on one of the upper floors - they are the ones that seem to have had the refurb done”
 of 5 bubbles Angles, 19 Jan 2017 | Read review
“Ask for a renovated room on a higher floor toward the back of the hotel--to lessen the street noise.”
 of 5 bubbles davidhQ9728BH, 18 Jan 2017 | Read review
“Some rooms still being renovated. Our room was on 7th floor..room 711, so overlooked adjacent neighborhood”
 of 5 bubbles mpabraham, 8 Jan 2017 | Read review
5 of 5