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Hotel Zetta San Francisco

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Hotel Zetta San Francisco
Hotel Zetta San Francisco
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805 Reviews from our TripAdvisor Community

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Showing 683: English reviews
London
Reviewed 11 March 2017

OK let's start with the good. The location is great for the Moscone, it's opposite a little sun trap square which is also home to the best coffee in the city (Blue Bottle), the beds are extremely comfortable and the decor is not the usual boring business hotel - there's rock'n'roll on the walls. The not-so-good? Well the view from...

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Helpful?
4Thank Bugs1012
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Bugs102, Thank you for your kind words! Although being in the hear of San Francisco may not have the best views available, we more than make up for it in our location. You would be right in saying that we are not your typical business hotel. We believe that even if you are business road warrior a stay at Zetta...

Chicago, IL
Reviewed 11 March 2017

San Francisco boasts an ever-growing inventory of updated, hip hotels, and the Zetta ranks among the better in the category. Rooms are fresh, comfortable and functional, there's a pool table alongside the lobby bar and the vibe is youthful. The location (just south of busy, ever-transitioning Market Street) may seem off-putting at first, but that dissolves with the realization that...

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Helpful?
4Thank alsolly
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

alsolly, Thank you for singing our praises on Tripadvisor! We love our position as your boutique destination of choice in San Francisco! There are many perks to the great boutique experience we provide...one of the biggest being the comfortable and personalized service. Our location is also top notch, but sounds like you already said it all in your review. Take...

Sydney, Australia
Reviewed 7 March 2017

Great customer service, but the room (310) was very average and felt really cheap, this was not helped with the vinyl flooring throughout the bathroom and bedroom, the room was jammed packed with a mini bar , drinks bar , snack tray and snack draw above the minibar. While it good to have a minibar should you need it, this...

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Helpful?
Thank James C
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Dear James C, We appreciate you taking a moment for the though full feedback. We love hearing from our guests, even when the comments are not perfect. As a hotel in the middle of downtown views can be tough to come by, but we do offer plenty of exterior facing rooms for our guests. In addition, we take a great...

New York City, New York
Reviewed 5 March 2017 via mobile

I have tried 4 hotels in these two weeks of travel in NY, LA and SF. And I allowed myself 200-300 USD per night of stay. The first impression was very important and the lobby of Zetta was trendy and playful, and it had a good vibe. The hotel has spent enough resources in the lobby, with very high ceiling,...

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Helpful?
2Thank 903lamw
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

903lamw, Thank you for taking a moment to give us a review! We use comments such as this as feedback to improve our operations. Even though a 3 star is not typical for us, we look at it as an opportunity to do better going forward. I will make sure that we address your points with our team. We hope...

Denver, Colorado
Reviewed 3 March 2017 via mobile

Had a great stay! The room was well-sized; the room service was prompt and delicious; and the staff was great. The staff was always willing to help with questions or point me in the right direction. The only negative was that there was a convention in town and the multiple events made the lobby difficult to navigate at times.

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3Thank m_morris165
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

m_morris165, Thank you for highlighting our service during your stay with us! We aim to provide a top notch service experience that makes our boutique hotel a top destination in San Francisco! Come back and hang out with us again soon. -Michel N General Manager

Victoria, Canada
Reviewed 28 February 2017

Great week at the Hotel Zetta. Perfect location, solid amenities and great staff. A slight hiccup with when exactly the early check-in would be available but handled well by staff. It's always nice going on vacation and not having to worry about any problems whatsoever with the room. Special shout-out to Omar Hernandez for arranging for flowers in the room!

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Helpful?
4Thank KendoYYJ
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

KendoYYJ, Thanks for the great review! I am thrilled that Omar was able to go above & beyond for you. You're right, it is nice to not have to worry about anything while on vacation, and we strive to make sure that our guests are comfy and well taken care of. Cheers! -Michel N General Manager

Chandler, Arizona
Reviewed 27 February 2017 via mobile

Hotel staff was extremely friendly and helpful. Chose this hotel based on previous reviews. We're in town to celebrate my mother's birthday and they delivered wine to our room complementary in celebration of her day! She was extremely surprised and really felt special by their gesture. We loved the artwork throughout the hotel very cool so pay attention to it!...

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4Thank Michelle H
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Michelle H, We LOVE having guests with us celebrating special occasions. We go above & beyond to make sure that any celebration lives up to the excitement. As you mentioned one running theme throughout the hotel is reusing and re-purposing materials. There are so many great examples of this throughout the property. Come back and check out some of the...

Reviewed 25 February 2017

Hotel Zetta is a nice looking hotel. However, my husband and I had a bad experience with the valet named Mehdi. As we pulled up to the driveway looking to valet, Mehdi approached us with an attitude and acted incompetently. We will never come back to Hotel Zetta because of Mehdi. Mehdi has terrible customer service skills, and by the...

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Helpful?
Thank Ashely S
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Dear Ashely S, Thank you for honest feedback! We are so disappointed to hear that we missed the mark during your stay with us. A remarkable service experience is our number 1 goal. This extends to every member of our team, including our valets. Certainly this is not the experience that we have come to expect from our team nor...

Zürich, Switzerland
Reviewed 20 February 2017

I had considered staying there multiple times and finally .. It's not super cheap but everything i would want from a hotel - great location - very nice staff, super service - well designed, good size rooms - perfect "naughty drawer" - clean, modern .. perfect ! I had a prepaid 3 day reservation and it was not a problem...

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Helpful?
3Thank Johannes R
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Johannes R, By the sounds of it you had a great time with us in San Francisco! Thank you for pointing out our great location, rooms and staff. We definitely knock it out of the park in all three of those areas. Since you had to cut your stay short this time, we hope that you get to come back...

Sydney, Australia
Reviewed 18 February 2017

Let's face it, this was a pretty basic hotel as far as the rooms went, but at the same time it was clean with trendy decor. It was very "San Fran" I have to say. The location was also excellent, right next to a major shopping mall and right near the cable cars. It was well priced by San Francisco...

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Helpful?
3Thank melia-m92
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

melia-m92, We appreciate the Tripadvisor shout out! We are a very "San Fran" hotel in the heart of San Francisco! Our aim is to provide a comfortable and unique stay and we did our job. Please come by and visit us again! -Michel N General Manager

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Staying in SoMa

Neighbourhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighbourhood home. Most of its freeway-sized streets may not capture the same character as other neighbourhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
S&R Lounge
Cuisines: International
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
In a city of exquisitely edgy contrasts, Hotel Zetta offers a high level of sophistication and service without taking itself too seriously. The vibrant décor and sustainable architecture lend an innovative, creative vibe, while the high-tech conveniences, oversized guestrooms and plush pillow top beds keep things modernand always relaxed. Located in the heart of San Francisco’s famously techy-savvy SoMa district and walking distance to Union Square, Hotel Zetta invites style-seeking travelers and local professionals to work, connect, play and get inspired.Located in the heart of San Francisco’s famously hip SoMa Distict, Hotel Zetta offers 116 fashionable rooms and suites to style-seeking business travelers, culture-seeking out-of-towners and local professionals. Work-hard-play-hard business travelers can customize in-room work spaces with over-sized butcher block desks and a bevy of high-tech conveniences, from Internet-ready Samsung 46” smart TVs with access to apps like Facebook, Twitter and Netflix, to G-LINK™ docking stations that let you wirelessly stream videos from your mobile devices to your TV. Want to escape the bustle of the city without actually leaving the city? Our amenity-rich urban enclaves elevate downtime with down comforters and imported linens atop sumptuous pillow top beds, complimentary Neil George bath and body amenities, and Illy coffee espresso machines. Each room's unique quality is accented with a one-of-a-kind tapestry; a stunning collage of antique Oriental rugs. ... more   less 

Additional Information about Hotel Zetta San Francisco

Address: 55 Fifth Street, San Francisco, CA 94103-1801 (Formerly Hotel Milano)
Region: United States > California > San Francisco > SoMa
Price Range: $330 - $773 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Zetta San Francisco 4*
Number of rooms: 116
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Also Known As:
Milano Hotel San Francisco
Hotel Milano San Francisco
Milano San Francisco
Hotel Style:
#1 Green Hotel in San Francisco
#15 Luxury Hotel in San Francisco
#19 Business Hotel in San Francisco
#27 Family Hotel in San Francisco
#27 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Zetta San Francisco staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the alley are quieter but worse view.”
ConnorLawrence, 13 Apr 2017 | Read review
“Snag a window facing the street if you can to feel like you're a part of the city while being apart from the city.”
thinkgl0bally, 2 Apr 2017 | Read review
“choose a room with an outfacing window - the extra cost is worth it.”
PaulaM961, 30 Mar 2017 | Read review
“Ask for a room facing 5th for more light and a better view”
davidandannav, 27 Mar 2017 | Read review
“Ok if your here for a conference your not paying otherwise look elsewhere.”
231JamesC, 6 Mar 2017 | Read review
5 of 5