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Hilton Guam Resort & Spa

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Hilton Guam Resort & Spa
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2,017 Reviews from our TripAdvisor Community

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Showing 816: English reviews
Seoul, South Korea
Reviewed 14 February 2013

I visitied this hotel twice for my family trip. The rooms were so nice and employess were always smiling. Of course there were some limitations because the hotel was too old (about 41 years). I think room conditions of main tower may not be good but the rooms in premier tower were very good and waiters of executive lounge were...

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Helpful?
1Thank reonora
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear Reonora, Greetings from Hilton Guam! Thank you so much for your kind comments regarding our service and the quality of our Premier Tower Rooms! We truly care about our guests and we are extremely delighted that you enjoyed your return stay. Regarding our Main Tower Rooms, we are constantly striving to refurbish and renew all of our furniture and...

Misawa, Japan
Reviewed 13 February 2013

I stayed here for 3 weeks in Jan - Feb 2013. The hotel rooms and the hotel itself could use some renovation but the service and price make up for it. The rooms and beds are pretty good however where I think they need improvements is in the bathroom. The shower leaks all over the tile floor of the bathroom....

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Helpful?
Thank ViperMuller
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear ViperMuller, Greetings from Hilton Guam! Thank you so much for taking your time to review our property. We are very happy to hear that you enjoyed our food quality and service. Your room defects are certainly not typical and I have notified my engineering team to review this comment. We will do our very best to eliminate this issue...

Seattle, Washington
Reviewed 13 February 2013

I stayed at the Hilton Guam Resort for five nights on business travel. Because of a shortage of rooms, I stayed in the Tasi Club tower. The room was very nice with two twin beds and the view from the deck was wonderful! My room was quiet, clean and it was serviced daily. With the stay in the Tasi Club,...

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Helpful?
Thank grubaluks
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear Grubaluks, Greetings from Hilton Guam! Thank you for your wonderful comments regarding our Tasi Club. We completely understand you’re the importance of in-room WIFI internet on your business trip and we apologize for the inconvenience. I have informed our IT team regarding your WIFI issues and diminish similar inconveniences In the future. It really sounds like you had a...

Jacksonville Beach, Florida
Reviewed 10 February 2013

Just checked in last week, I would rate somewhere between average and very good based on my stay so far. The room I got is decent but dated with a view of the parking lot and the finishes are a bit worn (doors/molding/bathroom). Service so far has been outstanding, everyone is very welcoming. I needed to get some alterations done...

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Helpful?
Thank daves314
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear Daves314, Greetings from Hilton Guam! Thank you so much for your kind comments. I will share you great review with our team members. We are happy to hear that you enjoyed the tranquil location of our hotel. We apologize for the worn conditions of your room, and your comments have been relayed to our engineering team to better refurbish...

Alpharetta, Georgia
Reviewed 6 February 2013

The views of Tumon Bay are at your door step! The majestic colors of mother nature are in full display. The hotel is a little aged and a typical very busy resort. Buffet breakfast is not worth the price and the quality is marginal. Full fitness center is an excellent bonus! If you there for business, stay in the Elite/Honors...

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Helpful?
Thank paulbob3
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear PaulBob3, Greetings from Hilton Guam! Thank you so much for taking your time to review our hotel and restaurant venues. We are delighted to hear that you enjoyed our 24 hour fitness center. Also, our Tree Bar has great food and a happy hour 4-7 p.m. everyday, and you can easily view our unique and beautiful sunsets on Guam!...

Hong Kong, China
Reviewed 29 January 2013

Tried their BBQ buffet dinner after reading a few positive reviews on the internet. If you're very interested in cultural shows, their show during dinner wasn't bad. But their food definitely wasn't worth US$68.2 (incl. 10% service charge). Their grilled lobster was good, but that was the only thing I really liked. There were very few options and they didn't...

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Helpful?
1Thank travel_HKB
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear Travel_Hkb, Greetings from Hilton Guam Resort & Spa! Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your meal at our Tropics BBQ all-you-can-eat Steak and Lobster Buffet with unlimited house beer was not up to your expectations. I would like to apologize on behalf our hotel and our team...

Chesapeake, Virginia
Reviewed 26 January 2013

I stayed at the Hilton Guam Resort and Spa for five days in late January 2013, and I enjoyed my stay very much. I stayed in the Premier Tower on the 6th floor, and I had a nice view of Tumon Bay. My room was very clean, and I received maid service daily. The breakfast buffet in the Island Terrace...

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Helpful?
Thank Hiistory-Buff
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear Hiistory-Buff, Thank you for taking the time to write a review of the Hilton Guam Resort and Spa. The staff and management are appreciative of your feedback and comments. We do agree we have a great staff and dining options. We strive to provide all of our guests with Hilton hospitality. I am confident that our food and beverage...

Guam, Mariana Islands
Reviewed 26 January 2013

Few times we just want to "get away from it all" but remain on the island. Hilton would be a nice place to seek refuge. Friendly staff (if you could find one), pricy but awesome restaurants nestled somewhere in the hotel, tennis courts available,, and a great place to hold banquets . Ballrooms are roomy and buffets are fantastic. Could...

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Helpful?
Thank mareperez
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear Mareperez, Thank you for taking the time to write a review of the Hilton Guam Resort and Spa. The staff and management are appreciative of your feedback and comments. We do agree we have a great staff and as you mentioned, we are an older 5 star hotel and we strive for the best service possible. I am confident...

Amsterdam, The Netherlands
Reviewed 11 January 2013

I stayed here for a couple of nights and liked the place but it was tired and in need of some refurbishment. The bar closes at 10pm which seems like madness and lots of people who came for a drink in the evening were turned away - why do this? It is a nice place for a stopover though.

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2Thank Howard G
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear Howard G, Thank you for taking the time to write a review of the Hilton Guam Resort and Spa. The staff and management are appreciative of your feedback and comments. We do agree we have a great location and as you mentioned, we are an older 5 star hotel and we strive for the best service possible. We apologize...

Vancouver, Canada
Reviewed 7 January 2013

Four of our friends spent 4 days after Christmas of 2012 at this hotel. I traveled all the way from Seattle and did not expect this level of service. Breakfast was very mediocore. Music was so loud from the treebar that we can hear it all night long. There were ants crawling in our room. Televsion did not work half...

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Helpful?
1Thank yachiman
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear Yachiman, Greetings from Hilton Guam Resort & Spa! Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay at was not up to your expectations. I would like to apologize on behalf our hotel and its team for your stay. The lack of service with our television and our...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Situated on the beach overlooking scenic Tumon Bay, the Hilton Guam Resort and Spa has an idyllic location on Guam, only a ten-minute drive from Guam International Airport, three minutes from the tourist district and ten minutes from the capital of Agana. Take in stunning views of Tumon Bay and Two Lovers Point from one of Guam's only infinity pools. The Resopa Water Park features a whirlpool spa, waterslide, children's pool, watersports pool and an infinity pool. Try out watersports and snorkeling at the private beach club or enjoy a lesson from a pro on one of five floodlit tennis courts. Stay fit at The Wellness Center with a full range of quality cardiovascular and strength equipment and a timetable of exercise classes or be pampered with a treatment at Spa Ayualam. Be tempted by one of the resort's five restaurants serving up award winning seafood, Hawaiian fusion cuisine and international meals. Savor a taste of the ocean at Fisherman's Cove. Simply choose from the tempting seafood offering and the chef will cook it perfectly. The unique and fun dining experience has won the Guam Visitors' Bureau award for 'Most Outstanding Local Tourism Facility.' Sample the cuisines of the world at the international buffet theme nights at Islander Terrace or taste the tropics at Tree Bar with an exotic cocktail to enjoy while overlooking Tumon Bay. With two wedding chapels, eight meeting rooms, computer workstations in the lobby, and internet the Hilton Guam Resort & Spa hotel is the perfect beachfront location for a beautiful wedding or an important business meeting. ... more   less 

Additional Information about Hilton Guam Resort & Spa

Address: 202 Hilton Road, Tumon, Guam 96913-4097, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: $214 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Guam Resort & Spa 4*
Number of rooms: 646
Reservation Options:
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Also Known As:
Hilton Guam Hotel Tumon
Hilton Hotel Guam
Hilton International Tumon
Hilton Tumon
Tumon Hilton
Hilton Guam Resort & Spa South Pacific
Hotel Style:
#5 Spa Hotel in Tumon
#7 Luxury Hotel in Tumon
#7 Family Hotel in Tumon
#8 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guam Resort & Spa staff and other travellers.
33 questions
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Questions? Get answers from Hilton Guam Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an ocean view room. Totally worth the additional cost.”
Antony_Yiu, 14 Apr 2017 | Read review
“Ask for a room with a balcony facing North or West toward the Philippine Sea.”
XYguy, 4 Apr 2017 | Read review
“Great Snorkeling spot”
751ant, 24 Mar 2017 | Read review
“ocean or partial ocean rooms are desirable”
llo2016, 23 Mar 2017 | Read review
“choose a beachside view room, the views of the beaches in guam should not be missed.”
williamg580, 9 Feb 2017 | Read review
5 of 5