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Hilton Guam Resort & Spa

Booking.comUSD 211*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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Hilton Guam Resort & Spa
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2,025 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Guam Resort & Spa
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Showing 821: English reviews
Half Moon Bay, California
Reviewed 25 May 2013

I did not get a look at the rooms in the Towers as the company I was working for had book us in the Tasi Club which included breakfast and an evening happy hour drink and snacks. Those two things were nice enough. The problem was the room had no desk to speak of. Had it been strictly vacation the...

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Helpful?
Thank LinGal2001
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear Lingal2001, Greetings from Hilton Guam! Thank you so much for your kind comments regarding our service and the quality of our Tasi Club Rooms! We truly care about our guests and we are extremely delighted that you enjoyed stay. For more of a business type room, I recommend our Premier Tower and our Premier executive rooms for your next...

Sydney, Australia
Reviewed 25 May 2013

I was travelling on business but had a day free on a Sunday so decided to do a one day tour of Guam. I went to the Hotel Reception on Saturday evening and asked if there were any day tours available. The lady receptionist looked confused and had no idea what a day tour was (first surprise). After explaining what...

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Helpful?
Thank Mmm M
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear Mmm M, Thank you for taking the time to write a review on Hilton Guam Resort & Spa based on your visit to the hotel. Please accept my sincere apology for any of the hotel's service or product shortcomings during your recent stay. I assure you and your family that the hotel team works tirelessly to provide an experience...

Reviewed 21 May 2013 via mobile

Got a room on the new wing with breakfast included and a happy hour package, it seemed like I was getting a good deal. However, the breakfast that it comes with is nothing short of terrible. Very poor selection and no variation over the 4 days I've stayed there. Bad enough I'd leave and eat breakfast elsewhere (Denny's). And the...

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Helpful?
Thank Joseton
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear Joseton, Greetings from Hilton Guam Resort & Spa! Thank you for taking time to provide your feedback regarding our hotel. I am certainly disappointed that your stay at the executive lounge was not up to your expectations. The food selection with our executive lounge and our restaurant venues to your comments is certainly not normal, and I will be...

Tokyo
Reviewed 21 May 2013

This time around I booked 2 rooms in the premium tower. The purpose was to the avoid the Tasi Club, which has a horrible breakfast, and the views from the executive lounge in the premium tower was excellent the last time we visited. Unfortunately, the premium tower rooms seem to have the worst ocean views of the three Hilton buildings...

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Helpful?
Thank Jantaro
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear Jantaro, Greetings from Hilton Guam Resort & Spa! Thank you for taking time to provide your feedback regarding our hotel. I am pleased that you enjoyed our Executive Lounge, Proa and the Ypao Beach Park. The Ypao Beach Park is rated the best beach park on Guam and the Proa restaurant is also rated the best restaurant on Guam....

Tokyo, Japan
Reviewed 8 May 2013

Had a short one day turn around on Guam. Being in the military and traveling a lot, it's so nice to always know that no matter where we go in the world ... Hilton will come through! Great service, excellent location, pool and beach! It was a place we were all able to unwind from our trip! Cleaning service was...

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Helpful?
Thank notgonnatell
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear Notgonnatell, Greetings from Hilton Guam Resort & Spa! We greatly appreciate your reviews of our hotel. We do our very best to provide you with quality service. I am glad you experienced and enjoyed our hospitality first hand. We wish you will return again in the near future.We will definitely make your next trip even more memorable. Please contact...

Chicago, United States
Reviewed 6 May 2013

Imagine walking into your Hotel room early in the morning only to find out someone else is already in the bed! This happened with four different rooms assigned to our group. The stay was pleasant otherwise. Hotel staff in general seemed pleasant and helpfull. Check out was uneventfull but after returning home we found that our credit card was charged...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank 91StevenS
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear Steven S, Thank you for taking the time to write a review on Hilton Guam Resort & Spa. I do apologize for the inconvenience that you experienced during your stay with us. We appreciate your feedback and as these occurrences are very unique, your comments will allow us to focus in on certain areas and address the issues noted....

Shanghai, China
Reviewed 6 May 2013

The hotel is great, and the staff have been extremely helpful. Had an excellent stay!! The only thing that is not convenient is that around it, it is hard to find a convenient store within walking distance. The seafood restaurant in it, it states the best seafood on the island... I totally agree, it was delicious, except the price is...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Lawrence F
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear Lawrence, Greetings from Hilton Guam! It is great to hear such a great comment! The Hilton Team is extremely happy with your great comments! We wish for you to visit again in the near future. Best Regards, Johnny

Illinois
Reviewed 6 May 2013

The greatest sin an innkeeper can commit is the failure to protect and safeguard its guests. Twelve of us checked into the Hilton early following an early morning arrival. We received our keys, went to our rooms, and we walked-in on sleeping guests. The Hilton gave us access to rooms were other guests were sleeping! Imagine a stranger being given...

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Helpful?
1Thank JesseIllinois
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear JesseIllinois, Greetings from Hilton Guam Resort & Spa! Thank you for taking the time to provide your feedback regarding our hotel. We are certainly disappointed that your stay at our hotel was not up to your expectations. I would like to apologize on behalf our hotel and team for your stay.Please understand our room conditions and quality are strictly...

Pasig, Philippines
Reviewed 22 April 2013

Stayed at this hotel with my family last April 10-14. Overall, the room size is ample, beds are good, view is great and the pools are wonderful. However, The bathroom on room 742 at the main tower is really bad. I can smell molds whenever i take a shower, the tub has been painted and the paint is starting to...

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Helpful?
1Thank Anson D
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear Anson D, Greetings from Hilton Guam Resort & Spa! Thank you for taking the time to provide your feedback regarding our hotel. I am happy you enjoyed our beautiful ocean view rooms and our pool facilities. I am certainly disappointed that your stay at our hotel was not up to your expectations. I would like to apologize on behalf...

Vancouver, United States
Reviewed 16 April 2013

The room I was given could have been better. I stay at the Hilton because it has always given good quality service and the rooms are nice and clearn. This stay was not so impressive: water marks on the furniture; black moldy lining around the sink and some weird black smudges in the shower/tub. The room is noise because of...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Mae A
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review

Dear Valued Hilton Guest, Greetings from Hilton Guam! We sincerely apologize for not meeting your expectation during your most recent stay. Regarding your comments on the cleanliness of our rooms, I have notified our housekeeping team. We will focus on the cleanliness for our future guests. I recommend staying in our Premier Tower Ocean View rooms for a newer, and...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Situated on the beach overlooking scenic Tumon Bay, the Hilton Guam Resort and Spa has an idyllic location on Guam, only a ten-minute drive from Guam International Airport, three minutes from the tourist district and ten minutes from the capital of Agana. Take in stunning views of Tumon Bay and Two Lovers Point from one of Guam's only infinity pools. The Resopa Water Park features a whirlpool spa, waterslide, children's pool, watersports pool and an infinity pool. Try out watersports and snorkeling at the private beach club or enjoy a lesson from a pro on one of five floodlit tennis courts. Stay fit at The Wellness Center with a full range of quality cardiovascular and strength equipment and a timetable of exercise classes or be pampered with a treatment at Spa Ayualam. Be tempted by one of the resort's five restaurants serving up award winning seafood, Hawaiian fusion cuisine and international meals. Savor a taste of the ocean at Fisherman's Cove. Simply choose from the tempting seafood offering and the chef will cook it perfectly. The unique and fun dining experience has won the Guam Visitors' Bureau award for 'Most Outstanding Local Tourism Facility.' Sample the cuisines of the world at the international buffet theme nights at Islander Terrace or taste the tropics at Tree Bar with an exotic cocktail to enjoy while overlooking Tumon Bay. With two wedding chapels, eight meeting rooms, computer workstations in the lobby, and internet the Hilton Guam Resort & Spa hotel is the perfect beachfront location for a beautiful wedding or an important business meeting. ... more   less 

Additional Information about Hilton Guam Resort & Spa

Address: 202 Hilton Road, Tumon, Guam 96913-4097, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: $215 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Guam Resort & Spa 4*
Number of rooms: 646
Reservation Options:
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Also Known As:
Hilton Guam Hotel Tumon
Hilton Hotel Guam
Hilton International Tumon
Hilton Tumon
Tumon Hilton
Hilton Guam Resort & Spa South Pacific
Hotel Style:
#5 Spa Hotel in Tumon
#7 Luxury Hotel in Tumon
#7 Family Hotel in Tumon
#8 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guam Resort & Spa staff and other travellers.
33 questions
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Questions? Get answers from Hilton Guam Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tasi Club, Suites of the Premier tower”
  • Shower area, shows old interior design
  • View from 13th floor of Premier tower
  • Heat and humidty show wear and tear on treadmill
nodaicrag, 28 Apr 2017 | Read review
“Get an ocean view room. Totally worth the additional cost.”
Antony_Yiu, 14 Apr 2017 | Read review
“Ask for a room with a balcony facing North or West toward the Philippine Sea.”
XYguy, 4 Apr 2017 | Read review
“Great Snorkeling spot”
751ant, 24 Mar 2017 | Read review
“ocean or partial ocean rooms are desirable”
llo2016, 23 Mar 2017 | Read review
5 of 5
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USD 211* /night
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Prices are for 1 room, 2 adults
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