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Lotte Hotel Guam

185 Gun Beach Road, Tumon, Tamuning, Guam 96913-4202 Mariana Islands
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Traveller (573)
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Panoramas (65)
Room & Suite (364)

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About

#1 of 15 hotels in Tumon
Location
Cleanliness
Service
Value
LOTTE HOTEL GUAM, where luxury and elegance greet you the instant you step inside. This splendid 5 star hotel sits on beachfront prime property with gorgeous views of Tumon Bay Beach. It is conveniently located within walking distance to Pleasure Island, the tourist district of Guam where fabulous restaurants, cafes, and shopping centers are nearby and within an easy reach. Our magnificent lobby and unique terrace overlooking Tumon Bay will give every guest an awesome feeling of belonging. All of our 222 guest rooms are comfortably and stylishly designed and decorated with contemporary furniture. Especially tower wing will be transformed by a world famous designer HBA. Combine the wonderful hotel facilities with our exceptional service by our excellent and professional staff, each guest will experience hospitality as its finest.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Kids stay free
Kids club
Wifi
Hot bath
Infinity pool
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Concierge
Non-smoking hotel
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Safe
Refrigerator
Flatscreen TV
Bidet
Seating area
Telephone
Bottled water
Clothes rack
Iron
Bath / shower
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Charming
Ocean View
Languages Spoken
English, Japanese, Korean
448Reviews21Q+A28Room tips

Reviews
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JAMz wrote a review Oct 2023
Barrigada, Mariana Islands3 contributions2 helpful votes
We ate at La Siene with bunch of coworkers. It was nice to see new items on menu, new taste such as curry pasta, mango shrimp, and must I say the steak is best ever so tender and soft. Love it. Dessert was a plus not too sweet just the perfect taste. Staff is awesome and continue to check on us for refills, or simply to take away our plates. Thank you for awesome service. I would recommend for families, friends or even business meeting dinner.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Yes, need to make appointment for restaurant in advance as i hear they are fully booked these...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Charles wrote a review Dec 2022
Guam, Mariana Islands6 contributions8 helpful votes
Our family stayed at this hotel for a wedding reception over the weekend and it was the WORST experience we've ever had at a hotel. The only redeeming quality was the absolute professionalism of the banquet staff. They delivered prompt service with a smile. First off, it took the front desk staff over an hour and a half to get me checked in to my room. They offered nothing for the inconvenience until I asked and all they gave me was a coupon for a free hamburger which I was denied when I tried to claim it the following day. Many of my family's rooms were extremely hot and took an entire day to cool down. My brother's suite in room 384 took over 48 hours to cool. The mini fridge was so warm it was basically useless. The one in my cousin's room leaked all over the carpet. The sink was stained in our room and the shower felt grimey. It was a nightmare swimming at the pool. Our family was threatened with being charged extra if we stayed even a minute past checkout. My niece cut her foot on something sharp in the jacuzzi. Overall, we were treated like common thieves with such disregard despite having already spent TENS OF THOUSANDS OF DOLLARS at the hotel. Also, the pool was filthy. The bride was harassed by security in her suite room 374 after the reception for being loud even though they weren't. Finally, billing during checkout was an absolute nightmare as some of my family was double-charged for their room. The staff lied saying it was just a hold but it was not. It took over 24 hours for this to be resolved and get processed and my family already got hit with penalties on their credit cards. If you're from Japan, Korea, and especially local from Guam DO NOT STAY at this hotel. They do not respect you or your hard-earned money. I've stayed at hotels all around the world and this one is hands down THE WORST.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from LotteGuam Hotel, Other at Lotte Hotel Guam
Responded 20 Dec 2022
Dear charlest311671, Thank you for taking the time to leave a review and for choosing Lotte for your event and room accommodations. We sincerely regret to hear about your negative experience during your stay with us. Please be assured that your experience has been shared with the relevant departments and management teams. Our team works hard to provide the best services and facilities, and it is your feedback that helps us to be better at what we do. We apologize for the inconveniences and hope for another chance to welcome you back to Lotte. Warm regards, LOTTE Hotel Guam
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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재헌 문 wrote a review Oct 2022
Ocean front room was so good, I can see almost entire tumon beach. Swimming pool, beach was beautiful. Almost everything is vicinity of hotel I came back to my home, but my mind have not made it back home.
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Date of stay: October 2022
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from LotteGuam Hotel, Other at Lotte Hotel Guam
Responded 26 Oct 2022
Dear K3173EU_, Thank you for choosing LOTTE Hotel Guam and for taking the time to leave a review. Here at LOTTE Hotel Guam we are committed to providing the best services and facilities and are happy to know you had a great experience with it. We sincerely appreciate your kind feedback and hope to see you again in the future. Warm regards, LOTTE Hotel Guam.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brittany B wrote a review Aug 2022
Shinjuku, Japan145 contributions90 helpful votes
Given the location, the view, and the price, I was so excited for this hotel. While those probably outweighed the negatives, I didn't find my stay less enjoyable than I had hoped. The size of the room and bathroom was great and the front desk staff was helpful. However, this hotel needs to invest some money into soundproofing. I was awoken every morning by 7:00am by my neighbors opening drawers, closing doors, moving chairs, you name it. It was so frustrating. I was also frustrated by the fact that we could not adjust the aircon in our room whatsoever. We couldn't raise the temperature above 23 degrees or drop it at all. Not what I would have expected... I understand being environmentally conscious but when I'm sweating during the night and can't do anything about it... I'm pretty disappointed. The stay includes four free hours in the cabanas, but we found the cabanas not worth it. You aren't allowed to bring in any outside food or drink to the cabanas, but yet the bar was closed half of the week? We didn't even use our second coupon because it was more of a hassle than anything. Would I stay again? I'm not sure. The beach is so amazing that maybe I would, or maybe I'd try a different hotel on Tumon Bay.
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from LotteGuam Hotel, Other at Lotte Hotel Guam
Responded 14 Aug 2022
Dear Dundaeiel S, Thank you for staying with us and for taking the time to leave a review. We sincerely apologize for the inconveniences you had experienced. Please be assured that your feedback has been shared with the related departments and management. Your feedback is important to us so we can improve where we may fall short. Thank you again, and we hope for a chance to welcome you back in the future. Warm regards, LOTTE Hotel Guam
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dk wrote a review May 2022
1 contribution
The answer is yes, we had an excellent experience! The front desk staff are very friendly and helpful and all the staff there greeted us with smiles as we passed by. The small cafe there has delicious breads, cakes and cookies that I kept going back for more. The room was very cozy and clean, we loved the spacious bathroom and the balcony that has the best sunset view! To finish it off, we love swimming in the pools there, great place to take pictures for Instagram with their amazing beach like infinity pool and small cabana rooms! If you guys like my review, try it out, you won’t regret it.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from LotteGuam Hotel, Other at Lotte Hotel Guam
Responded 15 May 2022
Dear 706dkl, Thank you for choosing our hotel and for taking the time to leave a review. We are delighted to hear about your excellence experience while visiting our property. Your feedback about our staff service, food quality, and facilities are very much appreciated and will surely be shared with our team. Here at LOTTE HOTEL, we are committed to providing the best service and facilities on Guam! We hope to welcome you again in the future for another great experience. Warm regards, LOTTE HOTEL GUAM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kyle P wrote a review Apr 2022
9 contributions
Late post but wanted to share my experience at Lotte. I wanted to post about my weekend in one post but too long to write in one post. I never wrote a review but from start to end everything went as planned thanks to the staffs and management. 1Never received so many Hafa Adais. Felt good! I wanted to take my wife and my 9 months baby to the best hotel on our first Easter. When it comes to hotel or restaurant my first choice is always Lotte. It's clean, staffs are always welcoming and best of all food is delicious. Facilities wise everything is there from beach access to spa. I hardly ever post, but I got a smile from my wife so had to post. Q I usually book standard room, but needed something special for my family so I called the hotel and told the reservation staff that it's my family's first Easter and she recommended pool side suite since I have a baby. I took her words and wow when we entered the room. It was huge! From big fridge to microwave I didn't have to request. I don't know if it came with the room but my wife was happy. She was worried about baby food and how to heat it up in the beginning and when she walked in and did a little tour, she smiled and my baby was smiling and crawling on the big king bed. I wanted to take the bed if I could. Daddy moment. Highly recommend Pool Side Suite if you have a baby or small child. Next post will be about the different activities we did at Lotte.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from LotteGuam Hotel, Other at Lotte Hotel Guam
Responded 25 Apr 2022
Dear aktkddn9216, Thank you for choosing LOTTE HOTEL GUAM for your Easter stay! We are delighted to hear about your positive experiences from dining at La Seine Restaurant, to your room accommodation in the Pool Side Suite. Your comments will surely be shared with the team as it is our duty to ensure the best service and facilities for all our guests. Thank you once again for your feedback and we hope to continue welcoming you and your family in the future. Warm regards, LOTTE HOTEL GUAM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Orty D wrote a review Jan 2022
1 contribution
I recently stayed at the Lotte Hotel Guam and was amazed at the service this little hotel had to offer. From the Front Desk Agents (I forgot his name, but he was the guy in the blue suit who checked me in) to the Bellman (I think his name was Dave) their service was beyond exemplary. The room I stayed in at the Tower (?) Wing was close to impeccable. Kudos to the Housekeeping staff who cleaned and serviced my room. I enjoyed the swimming pool immensely. The guys behind the counter handing out towels were friendly and accommodating. My only gripe is the ice machine as it didn't give out enough ice. Everything else facility-wise was primo! And last but not least, the lady who helped me with my checkout was friendly and even invited me to join the rewards program (which I had respectfully declined as I was in a rush to catch my taxi to head out to the airport). Thank you Lotte Guam for such a wonderful stay. I hope I can come visit you guys again someday. Cheers!!
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Date of stay: December 2021
Value
Location
Service
Room Tip: Excellent view from my room in Tower (?) Wing
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from LotteGuam Hotel, Other at Lotte Hotel Guam
Responded 12 Jan 2022
Dear ortyd2022, Thank you for staying with us and for taking the time to leave a review. We sincerely appreciate your feedback and are happy to know you enjoyed your stay with us. Your kind comments about our staff will surely be shared with all. In addition, we have noted the inconvenience you experienced with our ice machine and will work hard to address it. Again, thank you, and we hope for another chance to welcome you again in the future. Warm regards, LOTTE HOTEL GUAM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rachel T wrote a review Dec 2021
5 contributions1 helpful vote
We had a family weekend staycation for our daughter’s 6th birthday. The front desk staff was friendly, but we waited almost 30min to get checked in. There were only 2 people ahead of us, but only one person behind the lobby counter. Acknowledging the longer than expected wait time to check in, the lobby offered complimentary cold drinks from its deli. That was nice. The hotel restaurant, La Siene, was not able to accommodate our family for brunch the next day since they were full. They were full for the next 3 weeks apparently. The pool was okay. It was a bit rainy the day we used it so the water was ice cold. The jacuzzi was not working properly since its temperature was luke warm at best. The infinity pool was great! My kids loved to watch out into Tumon Bay. Drink service by the pool was adequate, considering there was only 1 person manning the bar. I don’t fault the hotel for this since lack of manpower has been typical during the pandemic. Also we couldn’t find the beach access so we weren’t able to take a walk to the water. The room was spacious. Beds were a little hard, but not so uncomfortable as to keep me awake at night. Bathroom was large with good toiletries offered. Floors are a little slippery in there, so take care. The view from the balcony at sunset was fantastic!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from LotteGuam Hotel, Other at Lotte Hotel Guam
Responded 12 Jan 2022
Dear RachelT2097, Thank you for staying with us and for taking the time to leave a review. Please accept our apologies for the inconveniences you experienced in regards to the shortage in staff. We are doing our best to ensure each guest is well taken care of as we navigate through the negative effects of the pandemic on our business. Overall, we greatly appreciate your feedback and will be sure to share them with our team. Again, thank you for choosing us and we hope to welcome you again in the future. Warm regards, LOTTE HOTEL GUAM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Victor G wrote a review Nov 2021
1 contribution
Had a awesome stay over Thanksgiving Weekend great staff and breakfast buffet for the 2 days. One of my favorite hotels to stay on Guam . The pool was just renovated and is perfect to spend the day swimming and catching rays. Looking forward to staying there again real soon!
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Date of stay: November 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from LotteGuam Hotel, Other at Lotte Hotel Guam
Responded 5 Dec 2021
Dear victorgK4830WK, Thank you for staying with us and for taking the time to leave a review. Your kind feedback is very much appreciated and will be shared with the team all across. Here at LOTTE, we are committed to providing the best service, food quality, and facilities on island. We are very happy to know you enjoyed our newly renovated pools as well. Again, thank you, and we look forward to welcoming you in the future and more to come. Warm regards, LOTTE HOTEL GUAM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mike McClary wrote a review Sept 2021
San Diego, California1 contribution
This is a very nice hotel for Guam. The ocean view is stunning from almost any deluxe room. The rooms are clean and very well maintained. The only downfalls during my stay was the amount of amenities that were closed due to COVID and the pool being within earshot of my room. Not a big deal for me, but that may be an issue for light sleepers trying to get a bit of rest in their rooms during the day or anyone interested in dining facilities within the hotel since taxi cab services in Guam are unreliable.
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Date of stay: September 2021Trip type: Travelled on business
Room Tip: 1. Rent a car if you plan to get around the island since taxi cab services are very unreliable...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from LotteGuam Hotel, Other at Lotte Hotel Guam
Responded 30 Sept 2021
Dear Excursion52101051956, Thank you for choosing LOTTE Hotel Guam, and for taking the time to leave a review. We truly appreciate your kind comments and will be sure to share it with the team. Please accept our apologies as we navigate through trying times that COVID-19 has placed on our property in particular, the temporary closure of our main dining facility. We understand your frustration and are working hard to rectify the issues. Thank you again for your feedback as it will help us to be better at what we do. Warm regards, LOTTE Hotel Guam
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$326 - AU$388 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
guam aurora resort villa hotel tamuning, guam aurora resort villa and spa, guam aurora hotel, guam aurora tamuning
LOCATION
Mariana IslandsGuamTamuningTumon
NUMBER OF ROOMS
222
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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LOTTE HOTEL GUAM - Updated 2024 Prices & Reviews

Frequently Asked Questions about Lotte Hotel Guam
Which popular attractions are close to Lotte Hotel Guam?
Nearby attractions include Biba Magic Theater (0.3 km), Taotao Tasi the Beach BBQ Dinner Show (0.4 km), and Tagada Amusement Park (0.4 km).
What are some of the property amenities at Lotte Hotel Guam?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Lotte Hotel Guam?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Lotte Hotel Guam?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Lotte Hotel Guam?
Yes, free parking is available to guests.
What are some restaurants close to Lotte Hotel Guam?
Conveniently located restaurants include Capricciosa, Pacific Place, Outback Steakhouse, and Toh-Lee Restaurant.
Are there opportunities to exercise at Lotte Hotel Guam?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Lotte Hotel Guam have airport transportation?
Yes, Lotte Hotel Guam offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lotte Hotel Guam?
Yes, self serve laundry and a clothes dryer are offered to guests.
Does Lotte Hotel Guam offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Lotte Hotel Guam?
The staff speaks multiple languages, including English, Japanese, and Korean.