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Lotte Hotel Guam

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#8 of 21 Hotels in Tumon
Certificate of Excellence
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1 room 2 adults 0 children
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Lotte Hotel Guam
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279 Reviews from our TripAdvisor Community

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Showing 66: English reviews
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Reviewed 5 days ago NEWvia mobile

I'm in the Lotte hotel guam now and they called to my room @21:30, night time. I come to guam with my family including my 15month baby girl, and this hotel wake her up with a phone call in the night time. She keeps cry now and I'm really upset about it. +they do some maintanence at swimming pool which...

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Helpful?
Thank Minhyung Y
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Minhyung Y, Thank you for staying with Lotte Hotel Guam, and for taking the time to share with us your current situation. First off, we sincerely apologize for the unfortunate disturbance you have experienced concerning the telephone call and the noise from our neighboring hotel's current construction. We are working to find the cause of the late call disturbance...

Reviewed 19 March 2017 via mobile

We stayed the weekend at Lotte and our experience was excellent! We ordered room service all the time. The delivery time, the customer service and the food quality were all outstanding! Definitely coming again.

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Helpful?
Thank Haani Rianne C
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Haani Rianne C, Thank you for choosing Lotte Hotel Guam for your Honeymoon weekend. We are very happy to know that your stay was excellent and that we were able to provide you with the best experience. Here at Lotte, it is our duty to ensure that all room service foods and beverages are delivered in a timely manner...

London, United Kingdom
Reviewed 19 March 2017

immaculate. Clean. Impeccable staff. ZERO DUST. Perfect. Nice private beach and staff is low key and respectful about your privacy. No pappazzi here. Good for security and private shuttle and limo service to and from executive airport if needed.

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Helpful?
Thank chefnatalia
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear chefnatalia, Thank you for your wonderful review of Lotte Hotel Guam. It is great to know that our efforts in providing you a great experience have been accomplished. It is out duty that our space is routinely kept clean for the well being of all our guests. Thank you for your kind comments on our staff, as we are...

Busan, South Korea
Reviewed 11 March 2017

Family sweet is good for family. 4 adult and 1 kid have very nice time in lotte hotel. Concierge service is very good. I ask a hospital for baby and want to book for me. So i go to hospital easy. Thanks you!!!

Review collected in partnership with this hotel
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Helpful?
Thank pinkycat00
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear pinkycat00, Thank you for choosing Lotte Hotel Guam and for sharing your experience. We are very pleased to hear that our concierge staffs' service was up to par in assisting your family with hospital needs. Here at Lotte, we strive to go above and beyond in servicing all our guests to include their well-being. In addition, yes, our Family...

Seoul, South Korea
Reviewed 7 March 2017

Very Clean, Very Kind, breakfast is very delicious!! I want to visit again next time. It's a good place for Koreans to go. Your employees are too nice to remember. Swimming pools were very neat and good.

Review collected in partnership with this hotel
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Helpful?
Thank guseb
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear guseb, Thank you for taking the time to share your review of Lotte Hotel Guam. Here at Lotte Guam, it is our duty to ensure a clean and inviting space for all guests to enjoy. We are happy to know that the breakfast buffet was to your liking and hope that you were able to dine for lunch and...

Hong Kong, China
Reviewed 19 February 2017

The rooms are spacious with nice ocean view. Beds are comfortable. Staff in the hotel are friendly and helpful! Swimming pool and beach access are great too. The only negative thing is that the wifi is a bit unstable. Overall it is a great experience in Lotte.

Review collected in partnership with this hotel
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Helpful?
Thank cyt4984
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear cyt4984, Thank you for staying with us and for taking the time to review Lotte Hotel Guam. One of the many great things about our room accommodations are the large space and comfortable beds we have to offer, and we are happy to provide that to you and all our guests. We are glad to know that our staff...

Seoul, South Korea
Reviewed 16 February 2017

we stayed in club ocean view room. View from the ocean view was very beautiful and sound from the ocean make us be very calm and relax. And the location is also good. Not far from the shopping place. It took 10min walk from hotel

Review collected in partnership with this hotel
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1Thank parkjaeseo
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear parkjaeseo, Thank you for choosing Lotte Hotel Guam, and for sharing your experience. It is great to know you had a chance to stay in our Ocean Front Club rooms with the best ocean views on island. We are happy your stay was relaxing and that the hotel was conveniently located for all your shopping needs. Thank you again,...

Kolonia, Federated States of Micronesia
Reviewed 9 February 2017

Great hotel...loved the buffet breakfast and the hotel staff are so friendly. Would recommend this hotel to anyone visiting Guam. My room was clean and although I did not have a good view outside I did not mind since I needed rest after my workshop. My room was spacious and comfortable...loved it!

Review collected in partnership with this hotel
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Helpful?
1Thank aliceetse
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear aliceetse, Thank you very much for taking the time to share your experience here at Lotte Hotel Guam. We deeply appreciate your comments on the quality of our breakfast buffet, our staff's friendliness, and your room accommodation. We are happy to know that you were pleased with the space and comfort our rooms. It is our goal to ensure...

Reviewed 7 February 2017 via mobile

I went to lotte guam with my family on vacation and it was so great to stay. They have a good location and wonderful view. The staff was so nice and has good hospitality. The food at la seine is so nice and fish fried was so special. I would like to visit again.

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Helpful?
1Thank Jason H
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Jason H, Thank you for choosing Lotte Hotel Guam and for sharing your experience. It is great to know that the location was ideal for your trip and the view was pleasing. Thank you for commenting on our staff's hospitality, as we strive to create a welcoming environment for all our guests. We are happy to know that you...

Stuttgart, Germany
Reviewed 4 February 2017

Was able to get a special rate which probably influences my opinion...The view from the lobby was spectacular. The front desk and everyone you met that worked for the hotel were very helpful. The housekeeping was average and service was sometimes as late at 5 or 5:30 PM. Since I was just getting in from a long day of business...

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Helpful?
Thank lshan
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear lshan, Thank you for staying with us and for taking the time to review Lotte Hotel Guam. We appreciate your kind comment about our staff and their helpfulness. Here at Lotte Guam, we strive to provide the best service to ensure all our guests are taken care of. We apologize that your experience with Housekeeping was not to your...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
Official Description (provided by the hotel)
Lotte Hotel Guam, where luxury and elegance greet you the instant you step inside. This splendid 5 star hotel sits on beachfront prime property with gorgeous views of Tumon Bay Beach. It is conveniently located within walking distance to Pleasure Island, the tourist district of Guam where fabulous restaurants, cafes, and shopping centers are nearby and within an easy reach. Our magnificent lobby and unique terrace overlooking Tumon Bay will give every guest an awesome feeling of belonging. All of our 222 guest rooms are comfortably and stylishly designed and decorated with contemporary furniture. Especially tower wing will be transformed by a world famous designer HBA. Combine the wonderful hotel facilities with our exceptional service by our excellent and professional staff, each guest will experience hospitality as its finest. ... more   less 

Additional Information about Lotte Hotel Guam

Address: 185 Gun Beach Road, Tumon, Guam 96913-4202, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: $273 - $519 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lotte Hotel Guam 4*
Number of rooms: 222
Reservation Options:
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Also Known As:
Guam Aurora Resort Villa Hotel Tamuning
Guam Aurora Resort Villa And Spa
Guam Aurora Hotel
Guam Aurora Tamuning
Lotte Hotel Guam South Pacific
Hotel Style:
#2 Family Hotel in Tumon
#5 Spa Hotel in Tumon
#7 Luxury Hotel in Tumon
#8 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from Lotte Hotel Guam staff and other travellers.
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Questions? Get answers from Lotte Hotel Guam staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view or city view mauka side is less expensive and you can see the other side of the island”
chefnatalia, 18 Mar 2017 | Read review
“Try and stay away from Island wing if you want an unobstructed view.”
lshan, 3 Feb 2017 | Read review
“Staying December 19, 2016 ~ stay. Room number 1061”
mashirou, 29 Dec 2016 | Read review
“Stay island wing if A/C fan speed concerns you!!!”
CY74TPE, 9 Nov 2016 | Read review
“Stay out of the Island wing. Go tower!”
  • This bathroom is awful! Shower sprayer is way too low for a normal sized person
  • kitchenette
  • This was a terrible desk - chair way too low and no lighting
  • Bed was comfortable but you see it is missing a night table. Could move the luggage rack elsewhe
  • A roomy sitting area
  • TV viewable only from sitting area and not bed
  • Bathroom was dark and not good
  • It did have a good view
AmazingD, 10 Sep 2016 | Read review
5 of 5