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Sheraton Laguna Guam Resort

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Traveller (803)
Room & Suite (189)
Pool & Beach (85)
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Overview
  • Excellent22%
  • Very good44%
  • Average20%
  • Poor7%
  • Terrible7%
Travellers talk about
“infinity pool”(48 reviews)
“the club lounge”(23 reviews)
“corner suite”(5 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (959)
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All reviewsinfinity poolthe club loungecorner suiteocean viewother hotelsdinner buffetrelaxing stayjapanese restaurantonly bad thingnice resortroom ratean older hotelbuffet stylecleaned upthe main stripearly checkbusiness center
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1 - 5 of 271 reviews
Reviewed 1 week ago via mobile

I've stayed at cheap motels with more reliable internet access than this place! I was at this hotel for a week and the internet only worked for one full 24 hour period. Also, the rooms are worn and outdated, and the toilets barely flush. For...More

Thank Daniel H
Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam ResortResponded 1 week ago

Hafa Adai Daniel H, Thank you very much for taking the time to share your recent stay with us. Although, we strive to provide excellent service for all our guests, we have definitely failed during your stay. We'd like to apologize for the inconvenience you...More

Reviewed 3 weeks ago

Room was comfortable and maid service was pleasantly acceptable (note: we're don't demand a lot from housekeeping services when we travel, but when we did require something, they happily obliged.. The only negative thing about the room was the wall separating the bathroom from the...More

1  Thank DaveD-on-Kwaj
Reviewed 4 weeks ago via mobile

We were at first upset by the staff at the check-in desk as we would like to check in in earlier, I was a bit angry that the hotel does not have flexibility and not putting customers first. The reception staff told us to come...More

Thank v2alan
Reviewed 14 May 2018 via mobile

We stayed in a gorgeous corner suite with a balcony jacuzzi! Great relaxing stay! Beds are very firm. My husband loved it but I prefer a more plush bed. Suite had corner sectional couch our 4 year old slept comfortably on. Suite came with club...More

Thank sbfldc
Reviewed 11 May 2018

We arrive in Guam at 4 am, leaving at the same day at 6pm. But we still want to relax and rest a bit before we hop on to another flight. So here we go, we stayed in The Westin before, so this time we...More

Thank Cath N
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About
Amenities
Top amenities
Pool
Room Service
Free Internet
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
USD 159 - USD 293 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 159 - USD 293 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (803)
Room & Suite (189)
Pool & Beach (85)
Dining (50)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
maserati_ck
17 September 2017|
AnswerShow all 2 answers
Response from George K | Reviewed this property |
Never stayed there. I live in Guam and eat in the hotel restaurants.
0
Votes
haeins2014
25 October 2016|
AnswerShow all 2 answers
Response from Andrew S | Reviewed this property |
if you want the club lounge access you need to book the club suite. Rooms and suite on 4 specific floor are designated as club rooms and suites and comes with the free lounge access and upgraded interior such as more... More
0
Votes
Room Tips
"Valet parking is very inexpensive, but also VERY limited."
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"Would not stay there again, given hotel's poor condition, cost seems unjustified"
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"Get a club lounge level room"
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"ask for a corner room and definitely a club room"
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