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All reviewsinfinity poolthe club loungecorner suiteocean viewother hotelsdinner buffetrelaxing stayjapanese restaurantonly bad thingnice resortroom ratean older hotelbuffet stylecleaned upthe main stripearly checkbusiness center
I've stayed at cheap motels with more reliable internet access than this place! I was at this hotel for a week and the internet only worked for one full 24 hour period. Also, the rooms are worn and outdated, and the toilets barely flush. For...More
Thank Daniel H
Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam ResortResponded 1 week ago
Hafa Adai Daniel H,
Thank you very much for taking the time to share your recent stay with us.
Although, we strive to provide excellent service for all our guests, we have definitely failed during your stay.
We'd like to apologize for the inconvenience you...More
Room was comfortable and maid service was pleasantly acceptable (note: we're don't demand a lot from housekeeping services when we travel, but when we did require something, they happily obliged.. The only negative thing about the room was the wall separating the bathroom from the...More
We were at first upset by the staff at the check-in desk as we would like to check in in earlier, I was a bit angry that the hotel does not have flexibility and not putting customers first. The reception staff told us to come...More
We stayed in a gorgeous corner suite with a balcony jacuzzi! Great relaxing stay! Beds are very firm. My husband loved it but I prefer a more plush bed. Suite had corner sectional couch our 4 year old slept comfortably on. Suite came with club...More
We arrive in Guam at 4 am, leaving at the same day at 6pm. But we still want to relax and rest a bit before we hop on to another flight.
So here we go, we stayed in The Westin before, so this time we...More
if you want the club lounge access you need to book the club suite. Rooms and suite on 4 specific floor are designated as club rooms and suites and comes with the free lounge access and upgraded interior such as more... More
if you want the club lounge access you need to book the club suite. Rooms and suite on 4 specific floor are designated as club rooms and suites and comes with the free lounge access and upgraded interior such as more channels on TV and bidet.