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Aston at Papakea Resort

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1,061 Reviews from our TripAdvisor Community

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Showing 1,032: English reviews
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Madison, Wisconsin
Reviewed 2 days ago NEW

This has one of the worst resort management experiences I have seen. Every day here has been horrible so far (and I have a day more to go) - Over phone, they promised a 3 bedroom unit with 3 queen beds. But I find 2 twin beds. When asked to join, they simply put the beds together and tell me...

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Helpful?
Thank scdeepak
AA H, General Manager at Aston at Papakea Resort, responded to this review

Aloha. Thank you very much for sharing your review with us. We are incredibly disappointed and embarrassed to hear about your experience. This is not at all the high quality stay we are accustomed to providing for our guests, and we would like to reach out to you to further discuss the details of your stay and to extend a...

las vegas
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

This was our 4th visit to Papakea over the past several years. Once again we were in L-105 (available on HomeAway or VRBO 4321). This ocean front first floor 2 bedroom/2 bath unit is perfect for a visit to Kaanapali. The well furnished unit is modern in every respect having been totally remodeled not long ago. Watch the whales in...

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Helpful?
1Thank gapcmp
About Hotel's Favourite Review
LynMolinaReis, General Manager at Aston at Papakea Resort, responded to this review

Aloha, Thank you for taking the time to share your comments with us and for your many returns to the Papakea Resort, we greatly appreciate it. We'll see you again soon :) Mahalo

Reviewed 4 days ago NEW

My family and I stayed the Easter week of 2017. The receptionist was pleasant and very helpful with the finding of nearby local restaurants. The resort was well taken care of from the pools, gardens (well manicured), clean BBQ grills and lots of free parking. We were given room E301 garden and ocean view... room was spacious for a family...

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Helpful?
1Thank Runner_lingus
Calgary, Canada
Reviewed 5 days ago NEWvia mobile

I gave this resort three stars only because the actual condo unit we stayed in was fine and we had no issues with it. The management company that runs the resort itself was the problem with this place. I don't think I have ever been anywhere that has as many rules as this place. It's not like we are a...

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Helpful?
Thank Wongchez
Tacoma, Washington
Reviewed 1 week ago

We've stayed at other area places around Kaanapali area. This our favorite resort style without all the hustle and bustle. These are individual condo's owned by owners so they could vary in remodel status. Don't get me wrong....Well worth our style. We do understand there are many folks's styles but when we'd like to buy in this resort, thats got...

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Helpful?
Thank Holly H
LynMolinaReis, General Manager at Aston at Papakea Resort, responded to this review

Aloha, Thank you sharing your kind comments. We are happy to know that you enjoyed your accommodation as well as the property itself. We appreciate the time you have taken to post your review and hope to see you again on your next "Maui Funaway!" Mahalo

Reviewed 2 weeks ago via mobile

This fabulous property is beautifully maintained and features an outdoor pool and hot tub complete with metal barbecues and all manner of outdoor cooking amenities. The front courtyard is also a small golf course complete with miniature bridges and coy ponds. The coy are tame and come to visit if you stand still for them. The golf course ends on...

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Helpful?
1Thank Sandra D
AA H, General Manager at Aston at Papakea Resort, responded to this review

Aloha Sandra! Thank you for your wonderful review. We are so glad you enjoyed your stay and especially appreciated our amazing location. and found our resort to be a special haven during your vacation. We will be looking forward to welcoming you again! Mahalo.

Edmonton, Alberta, Canada
Reviewed 2 weeks ago

We booked this resort through VRBO so I can't give any comments about the dump of a unit we stayed in as it's not Aston's fault but the grounds are VERY well maintained and absolutely beautiful. The people at the front desk were friendly and the Expedia staff there to help with excursions were also very nice! Althought the location...

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Helpful?
Thank squirrel20
LynMolinaReis, General Manager at Aston at Papakea Resort, responded to this review

Aloha, We apologize for the inconveniences you faced during your stay at the Papakea Resort. Although our property does not have a beach leading to the ocean, we are fairly near a few beaches with more sand that are less than a 5 to 10 minute walk or drive. Despite the inconveniences, I hope you enjoyed the rest of what...

Tangent, Oregon
Reviewed 2 weeks ago

Although the grounds and the hotel were nice. The hotel was managed by a management team that were not involved with the daily operations. They had lots of hidden fees and the only thing the staff would do was to pick up garbage. If you wanted the bedding changed they would charge you extra even though we stayed for 10...

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Helpful?
2Thank Grandpagrandma
AA H, General Manager at Aston at Papakea Resort, responded to this review

Aloha and thank you for your review. We're very glad you enjoyed our great location and beautiful property! However, we apologize for any misunderstanding regarding the hospitality fee. An industry standard, it helps us to ensure we are providing a wonderful experience for all of our guests, and we hope that this translated into your stay. We apologize for any...

Pasadena, California
Reviewed 2 weeks ago

Papakea is a condo resort away from all the noise and traffic of downtown Lahaina, but you can get there in a matter of minutes down the road. The resort has a fair amount of activities on site, including water aerobics, putting greens, two pools/spas, tennis/pickle ball but the condos vary depending on ownership. Expedia will hook you up with...

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Helpful?
Thank Craig F
LynMolinaReis, General Manager at Aston at Papakea Resort, responded to this review

Aloha, Thank you for sharing your kind comments with us, we greatly appreciate it. We hope to have you back again on your next vacation to Maui. Mahalo

Davis, California
Reviewed 2 weeks ago

We loved how quiet and peaceful Papakea Resort is. The grounds were very nice as was the pool. We were ok with the fact that there is no beach at the resort because we like to try different beaches out when we travel. Our 9 and 11-year old enjoyed the pools as well as looking at the fish in the...

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Helpful?
Thank twffjj
LynMolinaReis, General Manager at Aston at Papakea Resort, responded to this review

Aloha, On behalf of the entire Papakea Ohana (Family), we thank you for taking the time to share your comments with us. We are glad to hear you and your family enjoyed your vacation and we hope to see you again. Mahalo

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
A garden paradise on "The Magic Isle." This picturesque oceanfront resort is nestled amid 13 acres of lush tropical landscaping and expansive lawns bordered by flower-lined paths. The resort offers a variety of on-site amenities and activities - with restaurants, galleries and shops of Lahaina and Kaanapali Beach just moments away. Facilities Use and Cleaning Fee: A daily facilities use fee and a one-time housekeeping fee $89 (plus tax) will apply. Daily housekeeping is available for an additional fee. ... more   less 

Additional Information about Aston at Papakea Resort

Address: 3543 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-9416 (Formerly ResortQuest at Papakea Resort)
Region: United States > Hawaii > Maui > Lahaina
Price Range: $271 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aston at Papakea Resort 3*
Number of rooms: 364
Reservation Options:
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Also Known As:
Aston At Papakea Hotel Lahaina
Resortquest Papakea Resort
Papakea Resort Maui
Papakea Maui
Aston At Papakea Resort Maui/Lahaina
Hotel Style:
#21 On the Beach Hotel in Lahaina
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Questions & Answers

Here's what travellers have asked, with answers from Aston at Papakea Resort staff and other travellers.
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Questions? Get answers from Aston at Papakea Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep E301 in mind”
Runner_lingus, 21 Apr 2017 | Read review
“DO NOT get a unit in the "D" building.....the bedrooms face the parking lot so it's VERY loud first thing in the morning!”
squirrel20, 10 Apr 2017 | Read review
“Go for an ocean front unit!”
gapcmp, 8 Apr 2017 | Read review
“Would suggest upper rooms for more privacy. All rooms had nice views.”
Grandpagrandma, 6 Apr 2017 | Read review
“Book Rooms closer to the Ocean!”
CraigF256, 6 Apr 2017 | Read review
5 of 5