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Westin Maui Resort And Spa

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#18 of 31 Hotels in Lahaina
Certificate of Excellence
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Westin Maui Resort And Spa
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4,844 Reviews from our TripAdvisor Community

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Showing 4,638: English reviews
Reviewed 15 July 2013

We have stayed at the Westin in Maui six times and keep coming back. The hotel and pool is amazing... But the staff and service is why we won't stay anywhere else. This last trip was made even more special by the hotel's concierge. We usually don't stop by the desk because we've been to the hotel and Maui so...

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Helpful?
1Thank Stix2233
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

What a wonderful review! We would be happy to share your kind words with Patty and our management team. Our associates take personal pride in connecting with our guests and embracing them as our own Ohana (family) as you have come to enjoy. We look forward to your continued visits and making each even more memorable than the last. Malama...

Manchester, United Kingdom
Reviewed 15 July 2013

We stayed in 3 different resorts on our honeymoon, the other two were delightful. We walked out of here with a sour taste in our mouths. The congratulatory bottle of champagne we decided to take in our room came with a 'delivery charge', on top of the $10 we paid for a bowl of nuts. On my final night I...

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Helpful?
3Thank Rob W
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

We are truly sorry to learn of your less than enjoyable stay and look forward to connecting with you by email at yourmauiexperience@westin.com. Rest assured that we will further investigate the areas of concern you mentioned and we look forward to creating a renewing getaway on your return visit. Stay well.

Toronto, Canada
Reviewed 14 July 2013

We stayed in July 2013, two adults three kids, 11,8,6. It is a fabulous hotel, with a fantastic location. The beach is beautiful, nice walk to Black Rock for snorkelling. Restaurants in the area are nice, the Tropica restaurant food is good. We went two nights, once excellent food and great service, once excellent food and bad service. The pool...

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Helpful?
Thank Mike F
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Mahalo for your kind recommendations. While all our pools are heated to standard regulations, the island breeze and pool waterfalls at times are found to impact the temperature. We certainly appreciate your valuable feedback and look forward to welcoming you back with improved features. Warmest aloha from all of us!

London, United Kingdom
Reviewed 14 July 2013

Party of 7 stayed at the Maui Resort and Spa with 4 of us being Starwood preferred guests. No special treatment for being loyal to Starwood! We arrived a day late due to SFO airport crash landing and airport being closed. Finally arrived at Maui around 9pm totally shattered. We had booked mountain view rooms but were given corner rooms...

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Helpful?
2Thank Arv G
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

We deeply regret missing the opportunity to celebrate your visit as our valued SPG members. Between the unforeseen delay in San Francisco and the unexpected arrival experience, we can certainly appreciate your frustration. Please know that our team is fully committed towards making each guest’s stay a memorable one. Rest assured that necessary measures will be taken to prevent similar...

champlin
Reviewed 13 July 2013

What a beautiful place to stay while in Maui. I spent 2 weeks here. The staff was wonderful, and the grounds are magnificent. Plenty of restaurants and activities to do within walking distance. Located right on the beach. The rooms and balconies aren't bad but not great either. Don't leave anything with sugar out. I left a brownie on the...

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Helpful?
Thank steve b
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Mahalo for your thoughtful comments. Your constructive feedback has been shared with our team and we look forward to your return. Aloha and stay well!

Charlotte, North Carolina
Reviewed 12 July 2013

The resort is lovely. We loved all the birds on the property. They have a cockatoo, a scarlet macaw, and a blue and gold macaw. I only wish they kept them out more. They were only around a few hours each day. Also, the black swan named Newman is magnificent! He is so beautiful and very friendly. The staff was...

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Helpful?
Thank Lynne G
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

We are delighted you enjoyed our wildlife experience which is unique to the resort with flamingos, swans, macaw and more. Please accept our sincere apologies on the intermittent noises you experienced during your stay with us. When you book your next visit, do request for our transformed accommodations which you would find most delightful. Warmest aloha!

Reviewed 9 July 2013

I don't get all the negative reviews. My wife and Ijust stayed 4 nights at the Westin and it was great! Top notch location, top notch staff, and great beach. Our room had a nice view of the ocean and was very comfortable. Very good food and cold drinks at the restaurants. We will stay there again. Yes,the resort is...

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4Thank Bob R
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Your enthusiasm is most infectious! We certainly agree that Hawaii is a tropical paradise not to be missed and promises a getaway unlike any other. Thank you for sharing your refreshing experiences and we look forward to your return. Warmest aloha from all of us at The Westin Maui Resort & Spa.

Eagan, Minnesota
Reviewed 9 July 2013

This was our 2nd stay in the past 5 years. Outdoor space was still incredible. Glad to see rooms are being renovated as it is much needed. Staff was accommodating, ensuring our complete satisfaction with our room location. Staff in general were very gracious and friendly. Would stay again and continue to refer others.

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1Thank Joan V
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Mahalo for your generous compliments and recommendation. We await your return and delighting you with new experiences. Warmest Aloha!

Reviewed 8 July 2013

I stayed 5 nights at the Ka'anapali Westin Hotel and Spa. Overall found the property to be great. Stayed in the Beach Towers in an Ocean View room. Westin has some great pools and spa facilities. There are lot of activities for the kids too. Reason for the average review is the very poor service at the Westin restaurants. We...

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Helpful?
2Thank Rajinder K
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Thank you for your kind feedback on your wonderful stay with us. We are delighted to share news on the transformation of our dining experiences, with two new restaurants providing distinctive flavors and impeccable services. Malama pono (take care)!

Philadelphia
Reviewed 8 July 2013

We made our reservation using SPG Points ... and the reservation process made it sound like we would be treated "like royalty" at this hotel. Getting to our room, with the back-end view of the recycling dump, close to the ongoing construction, was not exactly up to our expectations. The room itself was fine, although our "heavenly bed" was quite...

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2Thank xmobile
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

We are delighted you enjoyed the resort’s pools and Ka’anapali Beach mere steps away. In addition to bottled water, the resort’s daily charges also include daily self-parking, high speed Internet access in guestroom, complimentary shuttle service to Lahaina town and Kapalua airport, portrait seating with Reflections Photography, access to Westin Workout open 24 hours and much more as listed in...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Westin Maui Resort & Spa, Ka'anapali is located along a breathtaking stretch of the gorgeous, white-sand Ka'anapali Beach. ... more   less 

Additional Information about Westin Maui Resort And Spa

Address: 2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761-1900
Region: United States > Hawaii > Maui > Lahaina
Price Range: $436 - $943 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Maui Resort And Spa 4*
Number of rooms: 759
Reservation Options:
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Also Known As:
Westin Maui Resort And Hotel Lahaina
Westin Maui Hotel
Westin Lahaina
Westin Maui Resort Spa
Lahaina Westin
Westin Maui Resort And Spa Lahaina
Hotel Style:
#6 Business Hotel in Lahaina
#7 Top resorts Hotel in Lahaina
#8 Luxury Hotel in Lahaina
#12 Spa Hotel in Lahaina
#16 On the Beach Hotel in Lahaina
#18 Romantic Hotel in Lahaina
#20 Family Hotel in Lahaina
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Questions & Answers

Here's what travellers have asked, with answers from Westin Maui Resort And Spa staff and other travellers.
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Questions? Get answers from Westin Maui Resort And Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best value is probably the garden view, which is of the waterfall area. Anywhere on the ocean side is best”
 of 5 bubbles K2108EDjustinb, 27 Mar 2017 | Read review
“just spend a little more and stay at a nicer place with less children”
 of 5 bubbles , 23 Mar 2017 | Read review
“See earlier comment on Ocean View rooms overlooking the Whalers Village.”
 of 5 bubbles CAtraveler94010, 22 Mar 2017 | Read review
“Stay in Ocean Tower especially if you can confirm they have better AC and refrigerators.”
 of 5 bubbles Blessed0707, 20 Mar 2017 | Read review
“View of the garden pools”
 of 5 bubbles 11Claude, 19 Mar 2017 | Read review
5 of 5