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Hilton Waikoloa Village

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Traveller (5438)
Room & Suite (1135)
Pool & Beach (920)
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Overview
  • Excellent42%
  • Very good32%
  • Average15%
  • Poor7%
  • Terrible4%
Travellers talk about
“ocean tower”(1,592 reviews)
“dolphin quest”(458 reviews)
“hilton waikoloa”(684 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Offers from Hilton Waikoloa Village
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Waikoloa Village
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
8 May9 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (8,568)
There are newer reviews for Hilton Waikoloa Village
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7,793 results
Traveller rating
3,074
2,463
1,238
636
382
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LanguageEnglish
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3,074
2,463
1,238
636
382
Show reviews that mention
All reviewsocean towerdolphin questhilton waikoloakona poollagoon grillthe big islandpizza placechinese restaurantbuddha pointkamuela provision companyboat rideswim with the dolphinsfishhuge resortboat servicemain lobbydolphin encounter
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2,451 - 2,455 of 7,793 reviews
Reviewed 31 March 2016

This resort is beautifully landscaped and offers many features to keep you relaxed and entertained throughout your stay. Things were nicely maintained and you can see ongoing efforts underway to update different parts of the resort. The resort staff are all incredible. Everyone greeted us...More

Thank AuntieJo7
Response from Debi B, General Manager at Hilton Waikoloa VillageResponded 31 March 2016

Aloha AuntieJo7, We are so delighted to hear that you had an enjoyable experience with us at Hilton Waikoloa Village. Our team truly enjoys sharing the aloha spirit and helping our guests to make long lasting memories. We appreciate your comments and will be sure...More

Reviewed 30 March 2016

Requests for bell men met with long wait and no show. Hotel photographer did not keep appt. Waits for valets to bring cars 20 + minutes. Housekeeping swept sand into corners and left it for days. Trim in rooms coming loose. Hotel door had to...More

Review collected in partnership with Hilton Hotels & Resorts
3  Thank Candy P
Response from Simon A, Manager at Hilton Waikoloa VillageResponded 16 April 2016

Aloha Candy P, Thank you for your review. We appreciate your feedback and are sorry that you experienced long waits for service and did not enjoy our dining options. We will use your feedback to improve these areas. We hope to welcome you again. Kind...More

Reviewed 30 March 2016 via mobile

Oodles of pools, a Pacific lagoon for paddle-boarding, snorkeling and swimming with its own turtle and ocean life, dolphins and flamingos on-site, lots of shops and restaurants and close to more shops and restaurants. We stayed in Palace Tower which is the quietest, least "commercialized"...More

1  Thank Jessica B
Response from Debi B, General Manager at Hilton Waikoloa VillageResponded 31 March 2016

Aloha Jessica B, Aloha, we value the feedback from our guests. It is a valued part of our efforts to refine our services and offerings. Without your feedback we are not able make the fine-tuning improvements we desire. Your comments, although some unpleasant for me...More

Reviewed 30 March 2016

Booked 2 nights, excellent greeting at the front, fast, friendly check in. Stayed in the Ocean Tower. Loved it!!! Everything was fabulous!! Asked for extra towels, blanket and pillows and it was waiting for us in the room before we got there. Sink wasn't draining...More

Thank Lisa I
Response from Debi B, Front Office Manager at Hilton Waikoloa VillageResponded 2 April 2016

Aloha Lisa, It's always wonderful to hear from our kama'aina and we're delighted that you had such an enjoyable staycation with us. Our team truly enjoys sharing the aloha spirit with our guests and helping them create magical memories. We'll look forward to welcoming you...More

Reviewed 30 March 2016 via mobile

Great place to relax as a couple or family. Pretty much all inclusive almost everything you would need or want is right there. We stayed there 10 years ago and were a little more impressed with maintenance and landscaping,but it's still a nice classy hotel....More

Thank Patrick P
Response from Debi B, General Manager at Hilton Waikoloa VillageResponded 31 March 2016

Aloha Patrick P, It is always wonderful to receive such positive comments from our return guests. We're so delighted that you enjoyed your stay and truly appreciate your loyalty. We'll be sure to share your comments with our team and will look forward to welcoming...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Golf Course
Tennis Court
Adult pool
Outdoor pool
Details
Price range
USD 242 - USD 462 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 242 - USD 462 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (5438)
Room & Suite (1135)
Pool & Beach (920)
Dining (212)
Amenities (110)
Family and Play Areas (31)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
cheri p
23 April 2018|
AnswerShow all 4 answers
Response from Juice P | Reviewed this property |
Hi, No it’s all part of the experience. Good question? If I had to pay I would have walked?
0
Votes
Edward N
22 April 2018|
AnswerShow all 4 answers
Response from nilsenteam | Reviewed this property |
the tram and boat to get around are free; but food at the restaurants and the dolphin experience you need to pay for; the lagoon is free to use. There are several things you can rent at the lagoon, such as a paddle board... More
0
Votes
Virginia G
19 April 2018|
AnswerShow all 4 answers
Response from gregbaird64 | Reviewed this property |
They are provided. When you check in they give you a key card (like your room key) that operates a towel dispenser near to pools. You get as many as you want for free!
1
Vote
Room Tips
"Expect to be charged ...for everything."
Read review
"Lagoon Tower is the place to be if you have kids"
Read review
"Makai tower is worth the price"
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"Stay in the lagoon tower"
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