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Castle Hilo Hawaiian Hotel

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1 room 2 adults 0 children
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Castle Hilo Hawaiian Hotel
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1,709 Reviews from our TripAdvisor Community

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Showing 1,489: English reviews
Reviewed 27 April 2013 via mobile

Elders in our family often stay here Family friendly BUT To me it's all about the view there !!! On a clear day, get a nice seat @ the bar an hour or so before sunset & enjoy the view Best is being there to watch the cruise ships come into or leave Hilo bay & In the back of...

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1Thank Sassyslide101
Frankfurt, Germany
Reviewed 26 April 2013

This place is the "worst" hotel we have stayed. I understand that its "outdated and definitely a blast from the past" which is OK! What is not acceptable is the efficiency of the people running this establishment. Rooms are semi-cleaned and wifi are only available at the lobby. In terms of your safety I dunno if having a "Senior Security...

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Thank Juan G
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guests: Aloha! Thank you for sharing your experiences with us. Please accept my apologies for any service deficiencies you may have experienced during your recent visit. I only wish that we had been notified so that we could have corrected the situation and made your stay more enjoyable. Take care, General Manager

Pearl City, Hawaii
Reviewed 25 April 2013

Best hotel in area. Has a good restaurant and excellent staff. Rooms are comfortable but lack a refrigerator. Parking is adequate but lots are small. Buffet breakfast is good. Location is between airport and old city. Hilo does not have many good hotels, and this one is one of the better choices.

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Thank Poiboyz
Leominster, Massachusetts
Reviewed 22 April 2013

We double booked at this hotel (we were staying in Waikoloa) because we knew we'd need the time with everything we wanted to do on the Hilo side of the island. This was a solid choice to lay our heads down. While the hotel is older, and the rooms are in need of some updating, the room was clean and...

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Thank pghtransplant
Doha, Qatar
Reviewed 22 April 2013

We only stayed here for one night…that was enough! I must admit it was pouring with rain when we arrived so we didn't see it in its best light…and it DID improve the next day when the weather was glorious and so we could see the beautiful surroundings across the bay… However, it was not the cleanest hotel, but is...

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Thank JulieBuck
Sunnyvale, California
Reviewed 22 April 2013

Hilo itself is quite a run down city. So you can understand why the hotels don't spend money in keeping the rooms up to date. We only stayed one night since we drove over from Kona to see the volcanos. I think due to the humidity and moisture there is a mold issue that is causing the odor many people...

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Thank mrwheels12
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guests: Aloha! Please accept my apologies for any deficiency you experienced during your recent visit with us. Living in the tropics with very high humidity levels does pose many challenges. Economic challenges also hindered our normal progress. However, our owners decided to upgrade our facilities starting from the meeting rooms, restaurant, lounge, & elevators in 2010 & 2011...

Mesa
Reviewed 12 April 2013

Arranged adjoining rooms for wife and I and children/grandchildren on upper floor over Easter Week-end. Stunning view of the harbor/small island/passing vessels/cruise ship. Adult children enjoyed morning run around the property over bridge & around small island. Staff friendly and considerate with resturant wait staff extremely accomodating. Clean rooms with housekeeping following up with us when we left the 'do...

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Thank EdBarbC
Bolingbrook, Illinois
Reviewed 11 April 2013

This hotel is older but clean and comfortable and seemingly the nicest on this side of the island!!! The other hotels around this one look dicey. Rooms are decent size and clean, beds mostly comfortable, pillows quite squishy (negative), good water pressure in shower, good a/c, and ocean view rooms have nice view of ocean and Coconut Island. All rooms...

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Thank Debi S
San Diego
Reviewed 11 April 2013

We had a pleasant experience at the hotel. Our room had an awesome view of the ocean, staff was helpful, free Wi-Fi available, close to shopping and restaurants. The hotel needs some updating, but the price is fair for the condition of the property.

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Thank LoriTSanDiego
Gold Coast
Reviewed 10 April 2013

This Banyan Strip is certainly showing its age, and it is easy to see why it was 'the place to stay' some 50-60 yrs ago. But in saying that, this hotel has been marvelously kept. it is very clean and tidy. fantastic service from all the staff we encountered. Great views from the rooms, and was a little bit exciting...

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1Thank scott g

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 

Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $176 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hilo Hawaiian Hotel staff and other travellers.
26 questions
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Beaver Creek, Canada
5 months ago
washington state
Phoenix, Arizona
over a year ago

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Questions? Get answers from Castle Hilo Hawaiian Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice, clean and comfortable rooms on the banyan side although I prefer ocean view.”
wahinegirl58, 12 Apr 2017 | Read review
“Ocean View rooms are totally worth it!”
JusMeLisa, 6 Apr 2017 | Read review
“Ask for a room with a bay view.”
GLN3, 30 Mar 2017 | Read review
“Ask for a room with a bay view for the best view is you are wanting to see the best views”
johngA8896FZ, 16 Mar 2017 | Read review
“great views from 8th floor”
LuckyGirl03, 15 Mar 2017 | Read review
5 of 5