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Castle Hilo Hawaiian Hotel

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1,684 Reviews from our TripAdvisor Community

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Showing 1,467: English reviews
Baltimore, Maryland
Reviewed 4 weeks ago

This was a quick overnight for us from Oahu to see Volcano National Park. The staff were friendly and the room was decent. We had a double room (with double beds) which we weren't used to (have queen at home) and one side was next to a wall which made it difficult to get in and out of bed. Thus,...

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Helpful?
Thank cavtowson
Reviewed 4 weeks ago

The Castle Hilo Hawaiian Hotel was a great experience for us! When you first get in on Banyan Drive, it can be a little confusing. But they have a dedicated underground parking. Remember to get parking earlier, as seats fill up quickly. They have a part of the parking lot sealed off to "HQ" employees. If the garage is filled,...

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Thank Michael W
Albuquerque, New Mexico
Reviewed 4 weeks ago

Pros: Great location on the bay, great comfortable rooms with refrigeratior but no microwave, friendly helpful staff, fast elevators and big open lobby. My 7th floor room had a balcony with a table and chairs facing the golf course and the banyon tree lined street. Cons: Very noisy from the halls, outside, and the closing of the patio doors, $5...

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Thank Frank E
Brownsdale, Minnesota
Reviewed 4 weeks ago

We were very comfortable in this hotel. We stayed a total of three nights over 5 night stay. We had a great view of the bay and saw the cruise ship come into bay and leave. The hotel has a great morning buffet for breakfast that we ate at every morning. The staff were very friendly, accommodating, and helpful in...

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Thank jmjewell26
Fairbanks, Alaska
Reviewed 4 weeks ago

We were on the cruise and decided to stay overnight on Hilo and drive across the island to meet the ship on Kona. We had a nice balcony room and were fortunate to see the cruise ship leaving port on the night we were in Hilo. Enjoyed the balcony! Check in was easy as was checkout the next morning. We...

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Thank 417SM417
Los Angeles, California
Reviewed 4 weeks ago

The hotel in general was just fine. It is a little dated when you enter the front but the room we stayed in seemed very nice. Definitely worth the extra to get the ocean view rooms. There's an amazing view of Mauna Kea, a beautiful view of the bay, and of course Coconut Island. One major issue with the rooms...

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1Thank SDeyer
globeseeker007
Reviewed 17 January 2017

This hotel is only ten minutes from the airport, however there is no shuttle service and one needs a taxi. The rooms are small but comfortable and have a TV, refrigerator, and coffee maker. There's also a small balcony with chairs. The staff is very friendly and outgoing and very helpful. There is complementary fruit in the lobby and breakfast...

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2Thank globeseeker007
San Diego, California, Usa
Reviewed 17 January 2017

We were very happy with the facility and the room at this hotel. The room we received had a nice lanai that overlooked the beautiful bay. Room was very nice but was not over the top fantastic. The area was fantastic with beautiful walking areas through a park and bayfront. A few restaurants nearby but majority of town services about...

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3Thank Ken N
Reviewed 17 January 2017 via mobile

What a pleasant surprise this hotel turned out to be. The reviews I had read made me believe parking and the condition was an issue. It was not! It is an older facility, but well maintained. The minor issues that came up where quickly handled by an extremely friendly staff. Restaurant food was very good. Dinners were limited if you...

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3Thank Dan B
East Bay, CA
Reviewed 16 January 2017 via mobile

Traveling New Year's Weekend is always difficult. Restaurants are all full, staff are always busy and rushing. Tours are hard to line up. But overall Hilo Hawaiian was a good choice - nice hotel in the center and local downtown and other restaurants. The staff at check in and check out were very helpful.

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Thank GSP25

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 

Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $181 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hilo Hawaiian Hotel staff and other travellers.
21 questions
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Beaver Creek, Canada
3 months ago
washington state
Phoenix, Arizona
over a year ago

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Questions? Get answers from Castle Hilo Hawaiian Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the ocean are quiet with lovely views”
 of 5 bubbles 22kittoo, 19 Feb 2017 | Read review
“If possible, get a room in upper floor and facing the water.”
 of 5 bubbles Pie616, 18 Feb 2017 | Read review
“ask for the ocean side”
 of 5 bubbles bluehawaii2003HD, 15 Feb 2017 | Read review
“The rooms with ocean view are so beautiful”
 of 5 bubbles 644summerg, 13 Feb 2017 | Read review
“Reserve a bay view room.”
 of 5 bubbles sascanlan, 13 Feb 2017 | Read review
5 of 5