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Castle Hilo Hawaiian Hotel

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Castle Hilo Hawaiian Hotel
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1,611 Reviews from our TripAdvisor Community

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Showing 1,407: English reviews
New York City, New York
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 days ago NEW via mobile

We stayed here for 3 nights. Quick check-in process and location is close to the airport. Sucked that it rained on 2 days and hotel has 10 umbrellas to be shared amongst all the rooms. (More than 200). We had a broken coffee maker which we asked them to replace but they never did. Seems to be the most popular... More 

Thank Gautam B
Colorado Springs, Colorado
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 days ago NEW via mobile

Unfortunately my stay here was not a planned one. I had to get my mom off of a cruise ship here in Hilo because she was sick. The local visitor center suggested I stay at this hotel while my mom was recouping at the hospital. It is an older property and could benefit from a little update but that being... More 

Thank Cindy M
Asheville, North Carolina
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

We stayed here our first night, before heading to rental house near Kaopho tide pool. We wish we had spent 2 nights! our room was huge, a room with 2 queens then a separate dining/living room, with mini kitchen. We were on the 7th floor, on the end, had 2 balconies. We woke to the gorgeous sight of the bay... More 

Thank ashevillefab5
Mahwah, New Jersey
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

Can use some updating, clean and useful for my purposes landing after an all day trip from New York. Good crash pad. Not overly luxurious but serves the purpose to sleep and get some rest. Not a resort hotel by any means but decent.

Thank PeterHa1
New York City, New York
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 week ago

We stayed in Hilo for 3 nights to visit Volcanoes National Park, and later stayed in Kona for the beachy/resort end of our trip. We chose this hotel because, sadly, it stands as one of the nicer hotels in Hilo. Hilo offers very poor/low-end accommodations. I would say Castle was along the lines of a Holiday Inn. It was a... More 

Thank Kris O
Level Contributor
93 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 1 week ago via mobile

We recently stayed at the Hilo Hawaiian for four nights. In retrospect, this hotel needs to seriously get their act together if they expect to compete with the influx from mainland hotel chains. Some well planned upgrading in their facilities and accommodations are essential to maintaining some level of ability to compete with the future changes. Our room with two... More 

1 Thank Elnakaz1
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guests: Aloha! Thank you for your review. I really do appreciate your feedback. I will check on the items you experienced and get them corrected. I do apologize for failing to meet your expectations and I hope otherwise you were able to enjoy all that the Big Island had to offer. Please take care... General Manager More 

1 review
Reviewed 1 week ago via mobile

I haven't stayed at Hilo Hawaiian before and I'm a local. Checking in was so fast. The room was so nice and comfortable. I would stay there again. Hilo Hawaiian was a nice get get away even if it was for 1 night.

Thank Roselani M
Lihue, Hawaii
2 reviews
Reviewed 1 week ago

After arriving, our check-in was quick, professional, combined with that Aloha Spirit of courtesy. The rooms were very clean and comfortable. The next morning after working out in the wonderful fitness center, we strolled the grounds blessed with the tranquility of Hilo Bay, and the magical view of Mauna Kea in the distance. Great hotel, great people, great value. Aloha.

Thank solette3936
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

We only stayed here for 2 nights, then we moved onto Oahu. This was our first impression of Hawaii and we all wished we had stayed in Hilo longer. The views from the lanai were breathtaking. We arrived later in the evening, it was so quiet we heard nothing but the frogs chirping away. The staff was pleasant and the... More 

Thank Shauna P
Level Contributor
151 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 2 weeks ago via mobile

This hotel is conveniently located close to downtown Hilo. It is within an hour driving distance to Volcanoes National Park and Mauna Kea Summit. It has a great view of downtown Hilo and Coconut Island. The hotel has a swimming pool and a laundry. It is well maintained. The front desk staff are welcoming and accomodating. Our room is spacious,... More 

Thank charlie o

695 photos of this hotel

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View from Room (113)
Hotel & Grounds (174)
Pool/Beach Area (30)
Dining (23)
Room/Suite (109)
Family/Play Areas (16)
Bathroom (23)
Business Centre/Function Rooms (2)
Other (182)

Management photos: Courtesy of the property manager

All Management Photos (23)
Hotel & Grounds (6)
Dining (5)
View from Room (3)
Room/Suite (7)
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  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 

Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $191 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hilo Hawaiian Hotel staff and other travellers.
21 questions
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Beaver Creek, Canada
19 days ago
washington state
Phoenix, Arizona
over a year ago

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Questions? Get answers from Castle Hilo Hawaiian Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“bay side, high up, corner”
 of 5 bubbles ashevillefab5, 27 Nov 2016 | Read review
“All of the rooms are outstanding it doesn't matter where you are.”
 of 5 bubbles solette3936, 21 Nov 2016 | Read review
“Choose rooms overlooking the bay”
  • Afternoon view from our hotel room
 of 5 bubbles 502AnaP, 13 Nov 2016 | Read review
“Our room (728) was in the middle of the hotel w/ a great view. All of the ocean facing rooms have an excellent view on the higher floors.”
 of 5 bubbles 317marybethb, 12 Nov 2016 | Read review
“Plan for extra guests to park on site, to attend Queens Court for dinner. It makes it a little harder to find parking in the evening.”
 of 5 bubbles , 9 Nov 2016 | Read review
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