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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

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Traveller (559)
Room & Suite (182)
Pool & Beach (41)

About

Location
Cleanliness
Service
Value
Experience the relaxed pace of Hawaii Island when you stay at the newly renovated Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, the newly renovated waterfront hotel welcomes you with modern and stylish accommodations, an outdoor pool, a 9-hole golf course, and 24-hour front desk. Experience warm island hospitality for a truly unforgettable stay in the charming town of Hilo on the Big Island. FREE amenities include a FREE Round of Golf daily and FREE WiFi.
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Property amenities
Pool
Free Internet
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Centrally Located
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals

Location

Full view
76Somewhat walkable
Grade: 76 out of 100
10Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
1,112Reviews
627Photos
50Q+A
100Room tips
Traveller rating
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  • 77
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Popular mentions
Had a wonderful 5-day stay in Hilo here. Beautiful views, courteous staff, and well-equipped facilities. The food in the restaurant is as good as you'll find in Hilo, and the park surrounding the hotel is absolutely gorgeous.
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Hotel's Favourite
My husband and I stayed for 6 nights and truly enjoyed the experience. Upon check-in, we noticed that our room was designed with accessible features for guests that needed an accessible room arrangement. As a physical therapist, I give the hotel high marks, but the 2nd floor
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Response from EdG1539, Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Responded 2 weeks ago
Thank you so much for staying with us and for the great review. It was a pleasure having you as our guest! We are so glad that George and other staff members were able to make your stay more enjoyable; we will be sure to share your praises with them. We look forward to welcoming you back on your next trip to Hilo!
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I do apologize to the Grand Naniloa Hotel for this late review. My husband and I stayed there over Christmas week and we had a wonderful time. We had a corner room and it was great. We got to watch the cruise ships and other ships come and go. When we checked-in the valet
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Response from LauraannR1, Front Office Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Responded 2 days ago
Thank you taking the time to remember and comment on how wonderful you stay was with us. We appreciate you coming to our wonderful property and look forward to you returning in the future.
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Checking was easy. Rooms were ready for us, clean and comfortable. Great view of the bay. Valet was a little slow but friendly. Staff were friendly and helpful. The grounds were clean. Everything about the hotel was great.
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Review collected in partnership with DoubleTree by Hilton
We discovered this property two years ago while searching for a place out of the hustle and bustle of The Kona District to spend our 25th Anniversary and an exciting 11 day adventure on our most favorite Island in the state of Hawaii! The location is amazing with turquoise
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Review collected in partnership with DoubleTree by Hilton
Response from EdG1539, Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Responded 6 days ago
Aloha April B, Thank you very much for taking the time to leave our property such an amazing review, we really appreciate hearing from you. We pride ourselves on making your Hawaiian experience one memorable! We love the truffled fries just as much! We look forward to welcoming you back on your next visit to Hilo!
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All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
looking westerly
Looking north
Room 530, great view updated bathroom
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12345637
Does the hotel provide robes?
No but I believe you can request one.
1 vote
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Does the hotel provide robes?
No robes in any of the rooms I’ve stayed in.
1 vote
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You need to be facing the south west away from the bay and ocean. There is a window corridor that you can see it from if you do not stay and not have view of water.
1 vote
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No. Our room did not have a balcony, but another wing of the hotel did.
0 votes
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I had texting but I did not use with hotel.
0 votes
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12345610
"Great views from the right rooms"
"Definitely ask for a water view!"
"Use your Marriott Awards to get better rooms."
"Sea-view, in the main tower, facing the volcano best"
"Several rooms have wonderful views"
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12345620
PRICE RANGE
USD 149 - USD 288 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
naniloa volcanoes hotel hilohawaii naniloa hotel hilonaniloa volcanoes hilohi naniloa hotel hilo
FORMERLY KNOWN AS
Grand Naniloa Hotel
LOCATION
United StatesHawaiiIsland of HawaiiHilo
NUMBER OF ROOMS
378
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