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Serena Inn & Suites- Sundance
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Avg. AU$146 /night, 1/26 - 1/27
AU$147
per night
AU$142
per night
AU$136
per night
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About
#2 of 5 hotels in Sundance
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Nestled between Devils Tower and Mt. Rushmore National Monuments in the valley of the majestic Sundance Mountain is the Serena Inn & Suites- Sundance. Walk in the steps of the Sundance Kid (he really was here), visit the free museum, enjoy the natural beauty in the setting of this quiet western town. Deer and turkey can be seen in the streets and yards in town and on the drive up to the Warren Peak Lookout in the National Forest. Serena Inn & Suites- Sundance has an indoor pool room which features a beautiful inland cedar finish, hot tub and sun deck. We offer guest laundry, gift shop, free continental breakfast and oversized guestrooms including free HBO® and the Disney® channel with expanded cable television. We offer 100% non-smoking rooms, handicap rooms, electronic door locks, and soundboard to ensure that your room is quiet. Serena Inn & Suites- Sundance is the eastern gateway to Devils Tower National Monument, America's first national monument. Make a reservation to reserve your accommodations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Indoor pool
Free breakfast
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Heated pool
Vending machine
Highchairs available
Meeting rooms
Baggage storage
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
First aid kit
24-hour check-in
24-hour front desk
Self-serve laundry
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Sofa
Telephone
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
Mountain view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Classic
Languages Spoken
English, Farsi, Hindi
Location
2719 East Cleveland Street, Sundance, WY 82729
Getting there
Rapid City Regional Airport
110.9 km•
See all flights
Rental Cars
8 Restaurants
within 10 kilometers
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Imagine finding a jewel of a hotel out in the western Black Hills of Wyoming. That's Serena Inn and Suites in Sundance. My family made reservations to stay there when we opted to visit nearby Devils Tower. They are an independent hotel, so it's better to simply give them a call at 307-283-2800 and book your stay w/ one of their great desk clerks (Carla was OUTSTANDING and helpful when I called to set this up.) The rooms are incredibly spacious. My wife and I stayed in a large room w/ two queen beds. Or son was across the hall in a room w/ a king bed AND a sofa. The rooms were so clean that you could have eaten off of the carpet. Lots of drawers and hangers to store your clothes during your stay. The free breakfast served in the morning was one of the best I have ever seen. Hot and cold cereals, juices, coffee, tea, etc.....but the highlight was the delicious biscuits and gravy they served. The owner has taken great pains to keep the facility up to date and well maintained. For example, the indoor swimming pool was being completely renovated when we were there, w/ anticipated completion later this month (June, 2024).
When we were planning our trip out west, we were VERY concerned about being able to find suitable accommodations out "in the middle of nowhere", forcing us to limit our nightly stays in only larger cities. But rest assured that if you're planning on driving through eastern Wyoming on I-90 and want to end your day in a first class hotel, you can't go wrong w/ Serena Inn and Suites in Sundance. Thanks to all of the staff for a great visit. We will certainly book our stay there if we ever schedule another trip to this very scenic and friendly part of the country.
When we were planning our trip out west, we were VERY concerned about being able to find suitable accommodations out "in the middle of nowhere", forcing us to limit our nightly stays in only larger cities. But rest assured that if you're planning on driving through eastern Wyoming on I-90 and want to end your day in a first class hotel, you can't go wrong w/ Serena Inn and Suites in Sundance. Thanks to all of the staff for a great visit. We will certainly book our stay there if we ever schedule another trip to this very scenic and friendly part of the country.
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Date of stay: June 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Can't go wrong here. At the end of a long day's drive, Serena Inn and Suites is a great place to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The guy at the desk and the folks cleaning the rooms were all very friendly with smiles and greetings. Doesn't this just make all the difference? The coffee was good and there were several breakfast choices including biscuits and gravy. The room was clean.
I had to ask for "clean" pillows as there were long hairs on three of the four pillows. The guy at the desk brought them to me right away and said it was due to static. Maybe it is. Let's have housekeeping really check this out before placing them on the bed. Just one little step and it takes it over the top.
No cushy beds here. They are firm and could use an upgrade but I did sleep well.
Thanks for the stay.
I took some gorgeous pictures of the countryside from this location.
I had to ask for "clean" pillows as there were long hairs on three of the four pillows. The guy at the desk brought them to me right away and said it was due to static. Maybe it is. Let's have housekeeping really check this out before placing them on the bed. Just one little step and it takes it over the top.
No cushy beds here. They are firm and could use an upgrade but I did sleep well.
Thanks for the stay.
I took some gorgeous pictures of the countryside from this location.
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Date of stay: August 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
As a frequent visitor of the Best Western hotel chain this particular location is very nice. The parking lot is big, laid out well and has plenty of lighting. The folks at reception were very friendly and accommodating. The room was clean and more specifically so was the bathroom. Beds are comfortable with nice bed linens. Overall very nice first impression.
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Review collected in partnership with Best Western
Date of stay: November 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Khalid Khan, Owner at Serena Inn & Suites- Sundance
Responded 27 Nov 2020
Thank you for taking the time to do a review. We hope to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Inn employees very nice, however I would not recommend staying. Vending machines empty, someone had smoked in our room, smelled, dirty windows, tv screen filthy, bed was clean, however mattress worn out! No hot gravy or biscuits as advertised, I felt the price I paid should be adjusted, manager said she would have owner call...that never happened. Too bad - -Best Western was a great motel until Serena took over...I would no longer recommend staying there. Pool and hot tub empty and out of service! Most vacant rooms, doors were standing open!
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Date of stay: September 2021
Location
Cleanliness
Service
Room Tip:Â Pass this one up!!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
After negotiating a night's rate with the receptionist, we received the invoice and we stayed that night in July of 2020. When we received the Visa bill later that month we saw that the hotel had billed an additional $21.00 on our card, without our permission. We phoned to ask why and was told that the receptionist made a mistake and gave us the wrong nightly price. So they just tacked on an additional amount when we were 300 miles down the road. Phoned corporate Best Western and they attempted to reconcile, but the hotel would not credit our account. So we contacted Visa and declined the charge. We do not appreciate having our card charged without our permission.
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Date of stay: July 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We paid a premium to stay here due to the policies Best Western claims to follow to ensure guests' safety. Unfortunately, we could not see any measures actually being practiced.
The hotel is supposed to NOT service the room, but someone entered the room and partially serviced it.
The hotel is supposed to require everyone to wear masks per BW policy. Not only were guests not required to (no signs anywhere), not a single hotel staff member we saw did.
No social distancing markers were visible anywhere. We were required to walk right up to the counter next to the unmasked rep every time we went to the desk.
Items like bed scarves are not supposed to be in the rooms, but were still there.
When we filled out the post-stay survey the manager claimed to be unaware of all the issues, though not sure how she could have missed the total absence of all required policy signage. Especially since we had called Best Western to complain during our stay.
We paid extra to make sure we were safe on vacation, but this hotel added a bunch of stress to our trip.
The hotel is supposed to NOT service the room, but someone entered the room and partially serviced it.
The hotel is supposed to require everyone to wear masks per BW policy. Not only were guests not required to (no signs anywhere), not a single hotel staff member we saw did.
No social distancing markers were visible anywhere. We were required to walk right up to the counter next to the unmasked rep every time we went to the desk.
Items like bed scarves are not supposed to be in the rooms, but were still there.
When we filled out the post-stay survey the manager claimed to be unaware of all the issues, though not sure how she could have missed the total absence of all required policy signage. Especially since we had called Best Western to complain during our stay.
We paid extra to make sure we were safe on vacation, but this hotel added a bunch of stress to our trip.
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Date of stay: July 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Khalid Khan, Owner at Serena Inn & Suites- Sundance
Responded 27 Aug 2020
As we stated in our previous answer, we are very sorry for your experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our first stop after 14 hours driving. The rooms smelled like wet mold and the beds were hard and squeaky. The beds are what turned us on to BW many years ago, so this is unfortunate. This location is not paying attention and will lose loyal customers.
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Review collected in partnership with Best Western
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Khalid Khan, Owner at Serena Inn & Suites- Sundance
Responded 8 July 2020
Thank you for your review. We have addressed your issues and hope that on a future trip you will allow us to earn your business.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place used to be a Hampton and now does not even come close. Loud and piercing noise from bathroom for no reason. Mattresses very uncomfortable, an odd odor throughout the place and drastically over priced (paid more than the Hampton). No eggs on the hot breakfast. Will not be staying ata Serena again.
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Date of stay: June 2021
Value
Rooms
Service
Room Tip: Don’t stop
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
simple standard roadside motel with decent beds, decent furniture and decent (Covid) breakfast. costly for what you get and not up to BW standards i've experienced at all. needs updating. bed was comfortable and shower was hot. AC seemed to have a mind of it's own at times. while they were working hard to provide a a hot breakfast, you had to ask for what you wanted from the one person who was filling plates behind a cordoned off area where the food was. she did the best she could with what was provided but the line got long. she needed and assistant.
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Date of stay: July 2020Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Khalid Khan, Owner at Serena Inn & Suites- Sundance
Responded 19 July 2020
Thank you for your review.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is very old and run down. When we were checking in the owner or manager called to ask the front desk person how many rooms were sold and proceeded to have a conversation with the front desk person while we stood there and waited. Needless to say we knew that they had all but 14 rooms sold. We checked in and went to eat dinner, when we returned I took a shower. The shower had a very high pitched whine to it the entire time I was in it so loud that it could be heard in the room. When the next person went to shower there was no hot water, we later found out they had run out of propane. Overall I do not recommend this hotel
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Review collected in partnership with Best Western
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Khalid Khan, Owner at Serena Inn & Suites- Sundance
Responded 12 Aug 2020
Thank you for taking tge time to do a review. Your concerns have been addressed. We hope that you will give us another chance in the future to earn your business.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have no problem with it coming up, unfortunatley this answer bar will not allow me to post the link.
"Can't go wrong here. At the end of a long day's drive, Serena Inn and Suites is a great place to stay."Read full review
PRICE RANGE
AU$131 - AU$185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western sundance, sundance best western, best western hotel sundance
FORMERLY KNOWN AS
Best Western Inn At Sundance
LOCATION
United StatesWyomingSundance
NUMBER OF ROOMS
44
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingSERENA INN & SUITES- SUNDANCE (AU$131) - 2025 Prices & Reviews (WY) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Serena Inn & Suites- Sundance
Which popular attractions are close to Serena Inn & Suites- Sundance?
Nearby attractions include Crook County Museum (2.8 km), Sundance Kid Statue U (2.8 km), and The Dime Horseshoe Bar (2.8 km).
What are some of the property amenities at Serena Inn & Suites- Sundance?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Serena Inn & Suites- Sundance?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Serena Inn & Suites- Sundance?
Guests can enjoy free breakfast during their stay.
Is parking available at Serena Inn & Suites- Sundance?
Yes, free parking is available to guests.
What are some restaurants close to Serena Inn & Suites- Sundance?
Conveniently located restaurants include Longhorn Saloon & Grill, Cowgirl Pizza, and Uncle Louie's Diner.
Are there opportunities to exercise at Serena Inn & Suites- Sundance?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are pets allowed at Serena Inn & Suites- Sundance?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Serena Inn & Suites- Sundance?
The staff speaks multiple languages, including English, Hindi, and Farsi.
Is Serena Inn & Suites- Sundance accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.