My daughter and son-in-law had their wedding at Spring Creek Ranch, June 2023. The overall property was beautiful and there were some different options for the ceremony and reception. My daughter wanted to have the ceremony outside for the spectacular views on the balcony with the reception inside the Sagebrush ballroom. My daughter lives in Jackson, however, I lived out of state, so my interactions were less, but I was able to FaceTime into meetings. Samantha was on maternity leave for portions of the time and other people tried to help, but didn’t seem to have the answers to May of our questions. The initial meeting, when signing the contract and figuring out of the all of the logistics of what needed to be done, went well. I didn’t feel like Samantha was upfront about some of the things however. For example, when we asked her about having rectangular tables for the head table, she said that we would have to rent farmhouse tables for extra money. When my daughter said she could borrow some rectangular tables from a friend, or bring them in herself Samantha instantly remembered that they did have some tables they could use that were included in the rental fee. When it came to wine she said they only had certain wines that we could pick the cheapest being 60 some dollars per bottle, so we opted not to have wine since that was out of our price range. When my daughter was talking with one of her friends her friend had the idea of doing canned wine, and when inquiring about it, Samantha said it could be an option. Why not have that option available in the first place? It just seems like we had to come up with different ideas for her to remember that she could do certain things. It was like if you didn’t ask about it, it wasn’t an option, rather than her, explaining all the options to us. A day before the wedding we were able to set up early. We could set up at 3 PM, but if we called ahead, there was a possibility that we could set up earlier. We checked into a condo at noon and we were renting and saw that the ballroom was all set up so we asked if we could start setting things up or at least bring in all the decorations and set it in the hallway outside of the ballroom. I asked if they could check with Samantha, and when they came back to the front desk they said that we could not set up nor could we bring any of the decorations inside. As we were driving to our condo, we noticed a huge white tent set up in the lawn just below the balcony where my daughter was going to have her ceremony instead of this beautiful mountainous background, it was now a white circus tent that we were looking at when we inquired about it being taken down, they said the tent was for a wedding on Saturday and that it wouldn’t be an option. Having spent thousands of dollars, I would expect there not to be a white tent at the backdrop to my daughters wedding ceremony, and it was a huge one. At this point, my husband and I wanted to have a meeting with Samantha because we were really upset. The soon to be bride and groom, ended up having to go for a walk to decide where they wanted to get married. That was heartbreaking to watch your daughter and soon to be son-in-law try to figure out where they’re going to get married 24 hours before the ceremony because a huge tent is blocking the view of where you’re actually getting married, and then going to have the cocktail ceremony. The day of the wedding was frustrating, because not only would Samantha not talk to my husband and I but the big white tent was never taken down. We were able to relocate the wedding ceremony to an overlook where my daughter and son-in-law were going to have their first look. But only an hour before the ceremony was about to start there was a big rain storm coming. We decided to have the ceremony up on the balcony and squeeze people into the covered portion of it. None of the staff at Spring Creek Ranch helped us to move the chairs. Samantha was supposed to send a shuttle over to the condo so my daughter and son-in-law could go take their pictures on top of the Butte before the ceremony instead of after. There was confusion over this with the shuttle driver, who was taking them and where they were picking them up that it only gave them 15 minutes to take couples photos. After the ceremony, we moved, happy hour in the Sagebrush ballroom because of the weather once the reception started, the bridal party was starting their grand entrance. When my daughter noticed their cake was not set up in the ballroom, so instead of watching all of her friends make their entrances, she was in the kitchen, trying to find out where the cake was for someone to bring it out. Little did I know that a week before she had reached out to Samantha for her to add a cake, placed on the stand, two forks, and a plate on the cake table onto the order of events. However, since it was two weeks before the wedding, the order of events couldn’t be changed, but that it would be out there it was not. The last thing that really got on my nerves was that Samantha pulled my daughter off of the dance floor in the middle of having a great night with her friends and family, and dancing the night away to accuse her of bringing her own alcohol into the ballroom. She said that waitstaff notice this and Samantha had the audacity to pull my daughter, the bride away from everyone on the dance floor because of a beverage. My daughter had to bring Samantha over to the bar get the bartenders approval that the bartender did, in fact, give the drink to my daughter. Apparently they had run out of a certain kind of seltzer and brought others up from the fridge. Samantha not only told my daughter to forget that she even asked, but she didn’t even apologize to my daughter for interrupting her night. Overall, I would not recommend Spring Creek Ranch for your wedding. Working with Samantha was very difficult. She definitely needs to learn better customer service, and have better communication between her self and clients. One positive was the food was fabulous!…