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Best Western Tower West Lodge

Orbitz.comUSD 128*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Best Western Tower West Lodge
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226 Reviews from our TripAdvisor Community

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Showing 220: English reviews
Helena, Montana
Reviewed 11 June 2016 via mobile

Nice decor, friendly customer service, orange water, free drink tickets, cookies when checking in, clean room, and nice bar with pool tables next door. We saved $45 staying here over holiday inn and it was a good choice. Would stay here again!

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Helpful?
1Thank Jessica S
Nicole B, General Manager at Best Western Tower West Lodge, responded to this review

Thank you so much for writing a review about your stay with us. I am happy to hear you enjoyed your stay and sure would be delighted to have you as our guest again. Best Regards!

Reviewed 11 June 2016 via mobile

Room was clean and well appointed. Front desk staff was very friendly. Had seafood buffet and was very impressed. Only thing I did not care for was the smoking in the bar. But that is my deal and I understand. Bartenders were friendly and poured a good drink.

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Helpful?
Thank Jeff B
Nicole B, General Manager at Best Western Tower West Lodge, responded to this review

I am delighted to hear you enjoyed your stay with us, as well as the restaurant & lounge accommodations. I hope we will have the pleasure of having you as our guest again. Thank you for taking the time to complete a review as well. I hope you enjoy the remainder of your trip. Kind regards!

Casper, Wyoming
Reviewed 9 June 2016

This location is conveniently located within a short distance from the airport. The staff was pleasant and very helpful and the room was very comfortable. I stayed on the bottom floor which had a door to the patio courtyard. I didn't eat in the restaurant - but heard the food was really good. I did enjoy a complimentary glass of...

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Helpful?
Thank wyotraveler2015
Nicole B, General Manager at Best Western Tower West Lodge, responded to this review

I am delighted to hear you enjoyed your stay with us. I thank you for your time to complete a review about your stay as well. I sure hope that if you are ever in the area again, we will have the pleasure of having you as our guest. Have a wonderful day and safe travels!

Windsor, Colorado
Reviewed 7 June 2016

Stayed at the Tower West Lodge one night while travel through Wy. for the money this is an excellent choice. Rooms are very clean and spacious, the food at the restaurant was good and they portions are large. Plenty of gas stations, convenient stores close by and they are about a minute off interstate. I will be staying there again.

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Helpful?
Thank Kent D
Nicole B, General Manager at Best Western Tower West Lodge, responded to this review

Good morning! Thank you for taking the time to write a review about your stay with stay. I am very pleased to here you enjoyed your time with us. I hope if you are ever in the area again, we will have the pleasure to accommodate you again. I hope you enjoy the remainder of your trip as well.

Dubois, United States
Reviewed 6 June 2016

We have stayed at this hotel for several reunions and have always been well satisfied. This time, however, we were unable to use the breakfast coupons because the restaurant did not open until 7:00 and we had to be on our way by then.

Review collected in partnership with Best Western
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Helpful?
Thank Judy C
Nicole B, General Manager at Best Western Tower West Lodge, responded to this review

Good morning! Thank you for taking the time to write a review about your stay with us. I am please you enjoyed it. Yes, the restaurant does not open on Sunday mornings until 7:00 a.m., but we do have the "Grab & Go" bags complimentary at the front desk for those guests that must leave earlier. I sure hope we...

Metlakatla, Alaska, United States
Reviewed 5 June 2016

We spent one night here. They were pretty full... the front desk people were polite and friendly... The grounds and hotel were clean. The room was clean and bed was comfortable. Despite the hotel being full, it was a quiet stay.

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Helpful?
Thank Steve99926
Nicole B, General Manager at Best Western Tower West Lodge, responded to this review

I am very pleased to hear you enjoyed your stay with us. I hope we will have you as our guests again in the future. I truly appreciate your time that you have taken to write a review of your experience. I hope you have a wonderful day! Best Regards!

Casper, Wyoming
Reviewed 25 May 2016 via mobile

Booked online. Went to check in and they said that their rooms were not ready or clean yet. I reserved a certain room type and they would not honor it. Very rude staff. Will never stay there again and I will not recommend anyone booking a room there.

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Helpful?
Thank mika232
Nicole B, General Manager at Best Western Tower West Lodge, responded to this review

Good morning- I do apologize for the dissatisfaction upon your arrival. The hotel was full the evening prior to your arrival therefore, rooms were not available for check-in prior to 2:00pm. Also, all room type requests are just requests, and cannot not be guaranteed which is also stated on the confirmation e-mail each guest is sent. The hotel does do...

Nampa, United States
Reviewed 8 May 2016

Room clean and good sized. The folks at check in were very friendly. The do not offer a free breakfast, but do provide a $5 voucher to use in the attached restaurant. The breakfast was a great price and the food was generous and hot.

Review collected in partnership with Best Western
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Helpful?
Thank Pauline V
Nicole B, General Manager at Best Western Tower West Lodge, responded to this review

Good morning! Thank you for taking the time to write a review about your stay with us. I am very pleased that you enjoyed your stay with us in Gillette. I sure hope we will be able to accommodate you again in the future. Have a wonderful day!

Del Norte, United States
Reviewed 23 April 2016

Diamond Members are not Recognized at this location. Car Problems and only gave a (6) hour call to let them know I would not arrive until next day .Had (2) rooms booked for (4) days and she still charged us for the rooms. Hotel was not full. Future event in August For (8) days (3) rooms and I will not...

Review collected in partnership with Best Western
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Helpful?
Thank Debbie E
Nicole B, General Manager at Best Western Tower West Lodge, responded to this review

Good morning- We do have a cancelation of 6:00pm the day before arrival. We will be considering your concern about this policy. I was the one that received your call to cancel at 3:45pm on the day of arrival not the day prior. At the time I was not made aware of your car issues. Thank you-

Lewiston, Idaho
Reviewed 14 April 2016 via mobile

My company requests to stay here whenever we are working in the area, I can see why....the beds first off are so comfortable you don't wanna get out of them. The service and friendliness of staff is above and beyond. The bar in hotel is very nice and fun.

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Helpful?
Thank Nate D
Nicole B, General Manager at Best Western Tower West Lodge, responded to this review

I am so pleased you enjoyed your stay with us. If there is ever anything you need while staying with us, please do hesitate to ask. I hope you enjoy your day & look forward to having you again!

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning

Additional Information about Best Western Tower West Lodge

Address: 109 North US Highway 14 - 16, Gillette, WY 82716
Region: United States > Wyoming > Gillette
Price Range: $120 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Tower West Lodge 3*
Number of rooms: 190
Reservation Options:
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Also Known As:
Best Western Tower West Hotel Gillette
Best Western Gillette
Gillette Best Western
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Questions & Answers

Questions? Get answers from Best Western Tower West Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room near an entrance door, the motel is sprawling”
paulmU4660DC, 8 Oct 2016 | Read review
“You may want to bring your own pillow.”
wyotraveler2015, 8 Jun 2016 | Read review
“Don't stay here.”
878dylana, 26 Aug 2015 | Read review
“Had a couple great stays here, but never again!”
Tomk1970, 13 Aug 2015 | Read review
“Go to another hotel”
556ds, 21 Jul 2015 | Read review
5 of 5
Orbitz.com
USD 128* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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