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Ramada Plaza Gillette

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Ramada Plaza Gillette
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301 Reviews from our TripAdvisor Community

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Showing 297: English reviews
Casper, Wyoming
Reviewed 4 weeks ago

The staff in this hotel are extremely incompetent. I made my own bed on the first night and when I ran out of any of the in room amenities they were not replaced. I had to go to Starbucks to get coffee.

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Helpful?
Thank Robert C
Ramada P, Manager at Ramada Plaza Gillette, responded to this review

Thank you Robert C for taking the time to write about your visit with us. We take great pride in the service we provide to our guests. I want to apologize for your unfortunate experience with room amenities to being replaced. This is unacceptable and has been addressed so it is not repeated. We truly hope to earn another chance...

Spokane, Washington
Reviewed 4 weeks ago

The room and hallways were filthy. We stayed at this hotel for three nights for a family wedding. There was trash in the hallways when we arrived and it was never picked up while we were there. Our room was never cleaned and we did not receive any towels. One morning there was little food at the breakfast bar and...

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Helpful?
Thank Pam L
Ramada P, Manager at Ramada Plaza Gillette, responded to this review

Dear Pam L, On you stay back in August thank you for your review.. I do apologize for all of the inconveniences you experienced during your stay. We have no changed None of which are acceptable and has been addressed with the staff. We do hope you give us another try as we do strive to offer five star service...

Lingle
Reviewed 4 weeks ago

The bathroom was so nasty it reeked of urine. Asked for it to be cleaned again...I basically just got clean towels! I ended up cleaning it myself after 2nd time cuz I needed to shower! The smell was so bad I burned my nose when I was in there just using the toilet! I cleaned it, and left my yellow...

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Helpful?
Thank bbernardcook
Ramada P, Manager at Ramada Plaza Gillette, responded to this review

Dear bbernardcook, Thank you for sharing your experience. We were glad you hear that our hotel felt like home but we're disheartened to hear about your other experiences. We take great pride in providing a great stay to all our guests and would like to learn more about what you encountered in order to ensure they are not repeated. Please...

St. Petersburg, Florida
Reviewed 4 weeks ago

Horrible, please please do not use this hotel, the staff not friendly, very unprofessional. Most of all cleanliness was not there. it needs good replacement of bathroom fixtures, bed and carpet. Please do not go there.

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Helpful?
Thank artinpatel
Ramada P, Manager at Ramada Plaza Gillette, responded to this review

Thank you for choosing The Ramada Plaza Hotel for your recent stay to Gillette. We appreciate all feedback, both positive and constructive, and we thank you for your comments as these help us identify areas in which we need to improve. I would love to hear more about your stay. You may contact me Jessica Smith at gm@ramadagillette or call...

Central City, Iowa
Reviewed 4 weeks ago

It is old and rundown. Room was not ready and had to wait for one to be cleaned. The bathtub faucet would not shut off. We only had one king bed and had reserved two queens. Was conveniently located but will never go back.

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Thank Susan D
Ramada P, Manager at Ramada Plaza Gillette, responded to this review

Thank you Susan D for providing us with a review from your stay. It is extremely disappointing for us to read the inconveniences you experienced during your stay as we strive to provide the highest level of service to our guests. I would love to give you an other chance to stay at our hotel, please contact me Jessica Smith...

Pennsylvania
Reviewed 4 weeks ago

Nice! easy access to and from expressway. Breakfast was good. Good choices. Would stay there again if passing through. Nice restaurants to go to around the hotel. Staff treated us well no problems at all.

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Thank Traveler G
Ramada P, General Manager at Ramada Plaza Gillette, responded to this review

Dear Travler G, Thank you for taking the time to post your wonderful review on our Ramada Plaza. I am happy to hear you found our breakfast good with plenty of choices. I will share your review with our staff to let them know how well they treated you. We hope to see you soon! Happy holidays!!

Montana City, Montana
Reviewed 4 weeks ago

The staff was friendly. Room had to be changed bc thermostat and electrical wasn't working. Pool heater broke, and was not pix during stay & barely any food/drink for breakfast, I'm assuming bc they were hosting a team of girls (maybe volleyball)

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Thank CorinaMontana
Ramada P, General Manager at Ramada Plaza Gillette, responded to this review

Dear CorinaMontana, Thank you for staying with us on your recent trip to Fargo! We value you as a guest and your feedback is instrumental to our success. I am very sorry to hear that your room AC/Heating was not working properly. I have reviewed this review with my team and reassure you we have gotten the AC/Heating fixed. We...

Black Hawk, South Dakota
Reviewed 1 November 2016

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Thank jessicacM942FQ
Ramada P, General Manager at Ramada Plaza Gillette, responded to this review

Cheyenne, Wyoming
Reviewed 31 October 2016

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Thank CPO_11
Ramada P, General Manager at Ramada Plaza Gillette, responded to this review

Cheyenne, Wyoming
Reviewed 24 October 2016

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Thank bminder
Ramada P, Manager at Ramada Plaza Gillette, responded to this review

33 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located in the Heart of Gillette, our newly renovated hotel is the perfect place for your next stay. As a full service hotel we pride ourselves in the art of hospitality. We are a full service hotel providing many amenities and have a location close to shopping and many restaurant favorites. Our Full Service hotel also offers over 7,000 sq. ft of banquet space between 5 meeting rooms to accommodate meetings, conventions, weddings and special events for up to 300 people. With our on site catering services and knowledgeable sales staff, planning your event here is a breeze. Please join us at the Ramada inside our new bar the Rustic 13 Bar! ... more   less 

Additional Information about Ramada Plaza Gillette

Address: 2009 S Douglas Hwy, Gillette, WY 82718-5413 (Formerly Clarion Inn & Convention Center)
Region: United States > Wyoming > Gillette
Price Range: $59 - $72 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Plaza Gillette 3*
Number of rooms: 159
Reservation Options:
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Also Known As:
Clarion Inn And Convention Center
Clarion Hotel Gillette
Clarion Gillette
Gillette Clarion
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Questions & Answers

Questions? Get answers from Ramada Plaza Gillette staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the hot room is not working right”
 of 5 bubbles debbiee2015, 15 Nov 2016 | Read review
“If you have to stay here bring your own coffee.”
 of 5 bubbles W1142QUrobertc, 11 Nov 2016 | Read review
“We had to change our room, the thermostat was broke, and the lights kept flickering like a short in the connection. ”
 of 5 bubbles CorinaMontana, 8 Nov 2016 | Read review
“ask for one that does not have a balcony overlooking the pool.”
 of 5 bubbles jenniferfS7768VK, 12 Aug 2016 | Read review
“accessibility with lift seats to help get into and out of pool and hot tub”
 of 5 bubbles , 7 Aug 2016 | Read review
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